Transition types and their corresponding status transitions control when employees using self-service can close or reopen incidents or requests.
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Label |
Field |
Description |
|---|---|---|
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id |
INTEGER |
Unique key |
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sym |
STRING 80 nn |
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ss_flag |
INTEGER nn |
Specifies whether the status transition appears in the Employee Self-Service interface. |
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ss_button_text |
STRING 80 |
Displays text on the button that performs the status transition. |
|
ss_header_text |
STRING 128 |
Used as the form header when the employee is prompted for comments after selecting a status transition button. |
|
description |
STRING 1000 |
Provides a description of the record. |
|
del |
INTEGER nn |
Deleted flag: 0—Active 1—Inactive/marked as deleted |
|
last_mod_dt |
LOCAL_TIME |
Indicates the timestamp of when this record was last modified. |
|
last_mod_by |
ca_contact::uuid |
Specifies the UUID of the contact who last modified this record. |
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All rights reserved.
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