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Transition_Types Table

Transition types and their corresponding status transitions control when employees using self-service can close or reopen incidents or requests.

Label

Field

Description

id

INTEGER

Unique key

sym

STRING 80 nn

 

ss_flag

INTEGER nn

Specifies whether the status transition appears in the Employee Self-Service interface.

ss_button_text

STRING 80

Displays text on the button that performs the status transition.

ss_header_text

STRING 128

Used as the form header when the employee is prompted for comments after selecting a status transition button.

description

STRING 1000

Provides a description of the record.

del

INTEGER nn

Deleted flag:

0—Active

1—Inactive/marked as deleted

last_mod_dt

LOCAL_TIME

Indicates the timestamp of when this record was last modified.

last_mod_by

ca_contact::uuid

Specifies the UUID of the contact who last modified this record.