Data Element Dictionary › usp_auto_close Table

usp_auto_close Table

The auto close object controls the automatic closure of a ticket (request, incident, problem, change order, issue). The usp_auto_close table lists the automatic closure settings. For each ticket type, you can define the number of business hours before the closure takes place. By definition, zero hours means that automatic closure is not implemented for the ticket type.

In an untenanted system only one active row is allowed in this table.

In a tenanted system, each tenant can have its own row and only one row is permitted. In addition, one active Public row is permitted for tenants that do not have a tenanted row. If a tenant does not have its own row of auto-close settings, and there is not an active Public row, the automatic closure feature is disabled for that tenant.

• SQL Name—usp_auto_close
• Object—auto_close