Service Level Agreement Templates for Call and Change. Not related to service level agreements in problem manager. Links Service Descriptions with Events.
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Field |
Data Type |
Reference |
Remarks |
|---|---|---|---|
|
del |
INTEGER NOT_NULL |
Active_Boolean_Table::enum |
Deleted flag 0—Active 1—Inactive/marked as deleted |
|
elapsed |
DURATION NOT_NULL |
|
Specifies the elapsed time to delay event. |
|
event |
STRING 30 |
Events::persid |
Specifies the event. |
|
id |
INTEGER UNIQUE NOT_NULL KEY |
|
Unique (to the table) Numeric ID |
|
last_mod_by |
UUID |
ca_contact::uuid |
Specifies the UUID of the contact who last modified this record. |
|
last_mod_dt |
LOCAL_TIME |
|
Indicates the timestamp of when this record was last modified |
|
object_type |
STRING 30 |
|
Specifies the object type for this SLA (cr, chg). |
|
persid |
STRING 30 |
|
Persistent ID (SystemObjectName:id) |
|
service_type |
STRING 30 NOT_NULL |
Service_Desc::code |
|
|
sym |
STRING 30 NOT_NULL S_KEY |
|
Specifies the name of the SLA. |
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All rights reserved.
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