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Managing Reports › Security and Authorization › Report Folders

Report Folders

The default configuration comes with a set of folders containing predefined reports for CA SDM and Knowledge Management. Each CA SDM group is configured to have access to a subset of these folders.

Folder Name

Group Name

Access Level

Aggregate
  • Change Manager
  • Customer Service Manager
  • Knowledge Manager
  • Knowledge Analyst
  • Service Desk Manager
  • Incident Manager
  • Problem Manager
  • View
  • View
  • No Access
  • No Access
  • Full Control
  • View
  • View

Asset
  • Change Manager
  • Customer Service Manager
  • Knowledge Manager
  • Knowledge Analyst
  • Service Desk Manager
  • Incident Manager
  • Problem Manager
  • View on Demand
  • View
  • No Access
  • No Access
  • Full Control
  • View
  • View

Change Order (includes all sub-folders)
  • Change Manager
  • Customer Service Manager
  • Knowledge Manager
  • Knowledge Analyst
  • Service Desk Manager
  • Incident Manager
  • Problem Manager
  • Full Control
  • No Access
  • No Access
  • No Access
  • View
  • View
  • View

Issue (includes all sub-folders)
  • Change Manager
  • Customer Service Manager
  • Knowledge Manager
  • Knowledge Analyst
  • Service Desk Manager
  • Incident Manager
  • Problem Manager
  • No Access
  • Full Control
  • No Access
  • No Access
  • No Access
  • No Access
  • No Access

Request (includes all sub-folders)
  • Change Manager
  • Customer Service Manager
  • Knowledge Manager
  • Knowledge Analyst
  • Service Desk Manager
  • Incident Manager
  • Problem Manager
  • No Access
  • No Access
  • No Access
  • No Access
  • Full Control
  • View
  • No Access

Knowledge Management

  • Change Manager
  • Customer Service Manager
  • Knowledge Manager
  • Knowledge Analyst
  • Service Desk Manager
  • Incident Manager
  • Problem Manager
  • No Access
  • View
  • Full Control
  • View
  • Schedule
  • View
  • View

Survey
  • Change Manager
  • Customer Service Manager
  • Knowledge Manager
  • Knowledge Analyst
  • Service Desk Manager
  • Incident Manager
  • Problem Manager
  • No Access
  • No Access
  • View
  • No Access
  • Full Control
  • View
  • View

Incident and Problem Management
  • Change Manager
  • Customer Service Manager
  • Knowledge Manager
  • Knowledge Analyst
  • Service Desk Manager
  • Incident Manager
  • Problem Manager
  • No Access
  • No Access
  • View
  • No Access
  • Schedule
  • Full Control
  • Full Control