FAQ Rating

When viewing the FAQ rating for tenant users, consider the following information about public documents:

Public documents are viewed by a larger audience than tenant users.
The FAQ rating of public documents is higher than a tenant's specific document.
Each tenant has different needs, so usage patterns are different between tenants.

The Top Solutions on the CA SDM home page displays the top five public documents, as well as a tenant's top five documents.

You can configure the Top Solutions by navigating to Knowledge, Solution Survey, FAQ Settings on the Administration tab.