Introduction › Audience

Audience

This guide is intended for the CA Service Desk Manager (CA SDM) administrator, the person who has the overall responsibility for the administration of the product. Some of the tasks that the administrator performs are as follows:

• Starting and stopping the services necessary to the CA SDM server.
• Setting up various system components.
• Determining the available options to users.
• Generating reports based on the service desk data.

The purpose of this guide is to help you to use CA SDM to implement, administer, and enforce service delivery. This guide helps you understand how the product solves the challenge of fully automating and managing service delivery from the problem inception to resolution.