General Troubleshooting Guidelines

Agent Guide › Troubleshooting › General Troubleshooting Guidelines

The following general guidelines should help you find solutions to problems:

Set the SiteMinder Agent and SiteMinder Default Agent logs to level 5.
In the smagent.properties file, make sure to specify the path to the default SiteMinder Agent log file. For example:
```
logfilename="ASA_HOME\log\MyDefaultLog.log"
```
Check the SiteMinder Default Agent logs for general connectivity issues between the SiteMinder Agent and Policy Server.
Check the SiteMinder Agent module logs for event-specific messages.
Check the Web Agent log if you are using non-basic authentication.
Check the WebSphere SystemOut.log file, which resides in:
```
WS_HOME/profiles/profile_name/logs/server_name
```
Check the WebSphere SystemErr.log file, which also resides in:
```
WS_HOME/profiles/profile_name/logs/server_name
```