Call Request Service Types. not related to service level agreements in problem manager. May be used to associate the type of service a call request is to receive. Defineable by the user. Examples: Platinum, Gold, Silver, Bronze.
| Column Name | Column Datatype | Column Null Option | Column Comment |
| id | integer | not null | Primary key of this table |
| persid | nvarchar(30) | with null | Persistent ID (SystemObjectName:id) |
| del | integer | not null | Deleted flag (0=active 1=inactive/marked as deleted) |
| sym | nvarchar(30) | not null | Name of service type |
| last_mod_dt | integer | with null | Timestamp of when this record was last modified |
| last_mod_by | byte(16) | with null | Specifies the UUID of the contact who last modified this record |
| description | nvarchar(500) | with null | Text description of service |
| code | nvarchar(30) | not null | Primary key of this table |
| rank | integer | with null | Service type ranking to determine |
| schedule | nvarchar(30) | with null | Schedule. Foreign key to the peristent_id field of the bpwshft table |
| owning_contract | integer | with null | Unique (to the table) Numeric ID |
| violation_cost | integer | with null | Monetary cost for violation |
Product Name: Unicenter Service Desk
Table Type: Table