Service Level Agreement Templates for Call and Change. Not related to service level agreements in problem manager. Links Service Descriptions with Events
| Column Name | Column Datatype | Column Null Option | Column Comment |
| id | integer | not null | Unique (to the table) numeric identifier. |
| persid | nvarchar(30) | with null | Persistent ID (SystemObjectName:id) |
| del | integer | not null | Deleted flag (0=active 1=inactive/marked as deleted) |
| sym | nvarchar(30) | not null | Name of sla |
| last_mod_dt | integer | with null | Timestamp of when this record was last modified |
| last_mod_by | byte(16) | with null | Specifies the uuid of the contact who last modified this record |
| service_type | nvarchar(30) | not null | The service type value for this SLA_Template. |
| event | nvarchar(30) | with null | What to do |
| elapsed | integer | not null | Elapsed time to delay event |
| object_type | nvarchar(30) | with null | Kind of object for this slai (cr, chg) |
Product Name: Unicenter Service Desk
Table Type: Table