Problem type definitions used with automated creation policies within Unicenter Service Desk applications.
| Column Name | Column Datatype | Column Null Option | Column Comment |
| id | integer | not null | Unique (to the table) numeric identifier. |
| persid | nvarchar(30) | with null | Persistent ID (SystemObjectName:id) |
| del | integer | not null | Deleted flag (0=active 1=inactive/marked as deleted) |
| sym | nvarchar(40) | not null | Symobolic name of problem type |
| code | nvarchar(20) | not null | Unique code name |
| description | nvarchar(300) | with null | Textual description |
| owning_policy | integer | with null | The owner of this problem type |
| ticket_tmpl_fac | nvarchar(20) | with null | factory of the ticket template |
| ticket_tmpl_id | integer | with null | Id of the ticket template |
| ticket_tmpl_name | nvarchar(40) | with null | Name of the ticket template |
| is_default | integer | with null | One and only one for all policies. |
| ret_usr_1 | nvarchar(500) | with null | Text passed back to human for ticket creation. |
| ret_app_1 | nvarchar(500) | with null | Text passed back to program for ticket creation. |
| dup_action | integer | with null | enum for action to handle ticket duplication |
| dup_interval | integer | with null | Time range for searching duplicate tickets |
| is_internal | integer | with null | OTB problem types cannot be deleted. |
| last_mod_by | byte(16) | with null | Specifies the uuid of the contact who last modified this record |
| last_mod_dt | integer | with null | Timestamp of when this record was last modified |
Product Name: Unicenter Service Desk
Table Type: Table