Knowledge Base key words for associating trouble codes and call areas to solutions.
| Column Name | Column Datatype | Column Null Option | Column Comment |
| id | integer | not null | Unique (to the table) numeric identifier. |
| persid | nvarchar(30) | with null | Persistent ID (SystemObjectName:id) |
| sym | nvarchar(30) | not null | Keyword |
| last_mod_dt | integer | with null | Timestamp of when this record was last modified |
Product Name: Unicenter Service Desk
Table Type: Table