Call Request call timers. A stop watch with various thresholds that give the help desk analyst a visual and or audio indication of elapsed time.
| Column Name | Column Datatype | Column Null Option | Column Comment |
| id | integer | not null | Unique (to the table) Numeric ID |
| persid | nvarchar(30) | with null | Persistent ID (SystemObjectName:id) |
| del | integer | not null | Deleted flag (0=active 1=inactive/marked as deleted) |
| last_mod_dt | integer | with null | Timestamp of when this record was last modified |
| last_mod_by | byte(16) | with null | Specifies the uuid of the contact who last modified this record |
| threshold | integer | not null | Threshold elapsed time |
| color | nvarchar(12) | with null | Color of the timer at the start |
| text | nvarchar(240) | with null | Text to display when the timer has reached the threshold |
| beep | integer | with null | 0= no beep, 1 = beep |
Product Name: Unicenter Service Desk
Table Type: Table