The Escalation policy specifies the type of action to take when an Alert has not been acknowledged.
| Column Name | Column Datatype | Column Null Option | Column Comment |
| sequence | integer | not null | Integer, read/write access. This indicates the order that the subordinate policies for this Escalation Policy will be applied. |
| id | varchar(50) | not null | 50 chars, text field, required for everything except a DEFINE, is returned on a DEFINE. This is the unique identifier for an Escalation record and is generated by the Level 1 API. |
| name | varchar(80) | with null | 80 chars, text field, read/write access. This is the display name of the Escalation policy. |
| description | varchar(256) | with null | 256 chars, text field, read/write access. This is a detailed description of the Escalation policy. |
| matchall | char(1) | with null | Boolean, read/write access, default is "TRUE". When this value is TRUE and the Alert matches all of the criteria, this Escalation Policy will be applied, and ACKNOWLEDGED AGE and NOT ACKNOWLEDGED become mutually exclusive. When this value is FALSE the Alert must match any of the criteria for the policy to be applied. |
| testalertage | char(1) | with null | Boolean, read/write access, default is "TRUE". When this value is TRUE, the age of the Alert is one of the criteria. |
| alertage | integer | with null | Integer, read/write access, default is 0. This maximum number of minutes that may elapse from the time the Alert is created before this Escalation Policy is to be applied. |
| testqueueage | char(1) | with null | Boolean, read/write access, default is "FALSE". When this value is TRUE, the length of time the Alert has been in a Queue is one of the criteria. |
| queueage | integer | with null | Integer, read/write access, default is 0. This maximum number of minutes that may elapse from the time the Alert entered a QUEUE before this Escalation Policy is to be applied. |
| testurgency | char(1) | with null | Boolean, read/write access, default is "FALSE". When this value is TRUE, the current Urgency of the Alert is one of the criteria. |
| urgency | integer | with null | Integer field, read/write access. This is a relative indicator of how critical the Alert is and is the other factor in determining the Priority of an Alert. An Alert with high Impact and high Urgency has a greater Priority than Alerts with medium Impact and/or Urgency. If this field is not specified when the Alert is created, the Level 1 API will use the setting from the Class record as the default. |
| testgroupcount | char(1) | with null | Boolean, read/write access, default is "FALSE". When this value is TRUE, the number of Alerts in a Consolidated group is one of the criteria. |
| groupcount | integer | with null | Integer, read/write access, default is 0. The number of consolidated Alerts in the group must be larger than this value before this Escalation Policy is applied. |
| testacknowledgedage | char(1) | with null | Boolean, read/write access, default is "FALSE". When this value is TRUE, the length of time the Alert has been in a Queue is one of the criteria. |
| acknowledgedage | integer | with null | Integer, read/write access, default is 0. This maximum number of minutes that may elapse from the time the Alert is acknowledged before this Escalation Policy is to be applied. This option and NOT ACKNOWLEDGED are mutually exclusive when MATCH ANY is FALSE. |
| testnotacknowledged | char(1) | with null | Boolean, read/write access. The Alert cannot have been acknowledged for this Escalation Policy to be applied. This option and ACKNOWLEDGED AGE are mutually exclusive when MATCH ANY is FALSE. |
| testalarmed | integer | with null | Integer, read/write access, default is NO_TEST. This indicates the tests of the ALARMED field of the Alert for this Escalation Policy. The possible values are: NO_TEST, IS_ALARMED, and NOT_ALARMED. For IS_ALARMED and NOT_ALARMED, the state of the ALARMED field of the Alert must match the specified value for this Escalation Policy to be applied. |
| calendar | varchar(80) | with null | 80 chars, text field, read/write access. The current day and time must be ON in the Unicenter Calendar specified before this Escalation Policy is applied. |
| setalarm | char(1) | with null | Boolean, read/write access. Set the ALARMED field of the Alert to TRUE when this Escalation Policy is applied. |
| createticket | char(1) | with null | Boolean, to indicate whether the help desk ticket is created or not |
| useraction | varchar(50) | with null | 50 chars, text field, read/write access. When a value is supplied in this field, the Display Attributes for the Alert will be set as specified when this Escalation Policy is applied. |
| display | varchar(50) | with null | 50 chars, text field, read/write access. When a value is supplied in this field, the Display Attributes for the Alert will be set as specified when this Escalation Policy is applied. |
| queue | varchar(50) | with null | 50 chars, text field, read/write access. This is the unique ID of the Queue for this Class. The Level 1 API will use this as the default when an Alert of this Class is created without specifying this field. |
| seturgency | integer | with null | Integer, read/write access. When a value is supplied in this field, the URGENCY for the Alert will be set to this explicit value. This option and Urgency Increment are mutually exclusive. |
| incurgency | char(1) | with null | Boolean, read/write access. The URGENCY value for the Alert will be changed by this amount to increase the priority for this Escalation Policy sequence. This option and explicit Urgency are mutually exclusive. |
| recipient | varchar(256) | with null | 256 chars, text field, read/write access. This is who gets notified by Advanced Notification when this Escalation Policy is applied. |
| message | varchar(1024) | with null | 1024 chars, text field, read/write access. This is the text that will be sent by Advanced Notification when this Escalation Policy is applied. |
| created | integer | with null | ULONG cast of time_t, read only access. The Level 1 API sets this field to the current time when a Class record is created. |
| createdby | varchar(60) | with null | 60 chars, text field, read only access. The Level 1 API sets this field to the ID of the user who created this Class record. |
| modified | integer | with null | ULONG cast of time_t, read only access. The Level 1 API sets this field to the current time when a Class record is altered. This is the most recent change and there is no history kept of previous changes. |
| modifiedby | varchar(60) | with null | 60 chars, text field, read only access. The Level 1 API sets this field to the ID of the user who most recently modified this User-Data record. |
Product Name: Unicenter Network and System Management/Alert Management
Table Type: Table