Views [dbo].[View_Request]
Properties
PropertyValue
ANSI Nulls OnYes
Quoted Identifier OnYes
Created10:24:27 AM Sunday, December 05, 2010
Last Modified10:24:27 AM Sunday, December 05, 2010
Columns
Name
id
persid
ref_num
summary
description
status
active_flag
open_date
time_spent_sum
last_mod_dt
last_mod_by
close_date
resolve_date
rootcause
log_agent
assignee
group_id
customer
charge_back_id
affected_rc
support_lev
category
solution
impact
priority
urgency
severity
extern_ref
last_act_id
cr_tticket
parent
template_name
sla_violation
predicted_sla_viol
macro_predict_viol
created_via
call_back_date
call_back_flag
event_token
sched_token
type
string1
string2
string3
string4
string5
string6
problem
incident_priority
change
ticket_avoided
tenant
cawf_procid
caused_by_chg
outage_start_time
outage_end_time
affected_service
external_system_ticket
incorrectly_assigned
major_incident
orig_user_admin_org
orig_user_cost_center
orig_user_dept
orig_user_organization
outage_detail_what
outage_detail_who
outage_detail_why
outage_reason_desc
outage_type
pct_service_restored
remote_control_used
requested_by
resolution_code
resolution_method
resolvable_at_lower
return_to_service
symptom_code
target_closed_count
target_closed_last
target_hold_count
target_hold_last
target_resolved_count
target_resolved_last
target_start_last
caextwf_instance_id
sap_category
sap_client
sap_component
sap_cprog
sap_dbsys
sap_frontend
sap_instance
sap_msg
sap_os
sap_priority
sap_sftwcomp
sap_sftwcomppatch
sap_sftwcomprel
sap_solman
sap_state
sap_status
sap_subject
sap_syshost
sap_sysid
sap_systyp
sap_userstatus
sap_xnum
service_type
severity_num
urgency_num
category_name
asset
impact_num
assignee_lastname
assignee_firstname
assignee_middlename
customer_lastname
customer_firstname
customer_middlename
group_name
groupID
status_name
priority_num
Permissions
TypeActionOwning Principal
GrantSelectservice_desk_admin_group
GrantSelectservice_desk_ro_group
SQL Script
create view  View_Request AS SELECT call_req.*, srv_desc.sym service_type, sevrty.sym severity_num, urgncy.sym urgency_num, prob_ctg.sym category_name, net_res.resource_name asset, impact.sym impact_num, assignee.last_name assignee_lastname, assignee.first_name assignee_firstname, assignee.middle_name assignee_middlename, customer.last_name customer_lastname, customer.first_name customer_firstname, customer.middle_name customer_middlename, View_Group.last_name group_name, View_Group.contact_uuid groupID, cr_stat.sym status_name, pri.sym priority_num FROM (((((((((((  call_req inner join  pri ON call_req.priority = pri.enum) inner join  ca_contact customer ON call_req.customer =customer.contact_uuid) left join  srv_desc ON call_req.support_lev = srv_desc.code) left join  sevrty ON call_req.severity = sevrty.enum) left join  urgncy ON call_req.urgency = urgncy.enum) left join  impact ON call_req.impact = impact.enum) left join  ca_owned_resource net_res ON call_req.affected_rc = net_res.own_resource_uuid) left join  prob_ctg ON call_req.category = prob_ctg.persid) left join  View_Group ON call_req.group_id = View_Group.contact_uuid) left join  ca_contact assignee ON call_req.assignee = assignee.contact_uuid) left join  cr_stat ON call_req.status = cr_stat.code)
GO
GRANT SELECT ON  [dbo].[View_Request] TO [service_desk_admin_group]
GRANT SELECT ON  [dbo].[View_Request] TO [service_desk_ro_group]
GO
Uses
Used By