Troubleshooting › CA Antivirus Product Conflicts with Antivirus Realtime Scanner

CA Antivirus Product Conflicts with Antivirus Realtime Scanner

Installing eTrust InoculateIT or CA Antivirus prior to installing CA Gateway Security causes the Antivirus Realtime Scanner to act on data before CA Gateway Security can analyze or use the data. This may interfere with Content Manager Engine functionality.

To avoid operational conflicts between CA Antivirus and CA Gateway Security, be sure to identify the CA Gateway Security processes that are running and add the processes to the CA Antivirus exclusions list.

Use the Windows Task Manager to locate the process names. Add the processes to the CA Antivirus exclusions list by following these steps:

1. Right click the CA Antivirus icon in the Windows task tray.
2. Select Realtime Options, Filters tab, and then click Process.
3. Enter the process name and add the name to the exclusions list.

The following list shows all possible CA Gateway Security processes that could be running for your CA Gateway Security installation.

Note: The exact list of processes depends upon the options installed when you installed CA Gateway Security.

• icihttp.exe
• icismtp.exe
• DCollSrv.exe
• DataBridge.exe
• QmgrSrv.exe
• CRepSrv.exe
• ECSQDMN.exe
• ECSSAFMGR.exe
• eCCCleaner.exe
• QMgr.exe