Troubleshooting › Frequently Asked Questions

Frequently Asked Questions

This section contains solutions to common installation questions and error messages.

What is the username and password to log into the CA TM server?

Log in with a local Administer or Domain Administrator account.

Note: If you are using a Domain Administrator account, the format must be:

domainname\username

How do I solve the error message: Phone Home Error Message 1717?

Stop all the TM Services and then restart them in the following order:

1. eTrust ITM Server Service
2. eTrust ITM RPC Service
3. eTrust ITM Web Access Service
4. eTrust ITM Realtime Service
5. eTrust ITM Job Service

How do I solve the error message: Admin GUI "Page cannot be displayed error" (HTTP 404)?

Check the line spindle. It should read the following:

Stopped iGateway servcies, and edited the spin.conf to as below

<Spindle Prefix="/AVClient" Directory="" Spar="AVClient.spar"

Description="AVClient" Version="8.0" Config="">AVClient</Spindle>

Restarted the igateway service

How do I solve the error message: Apache Tomcar AdminGUI Error?

1. Stop the Apache Tomcat Application Server Service.
2. In Windows Explorer, go to C:\Program Files\CA\ShareComponents\ThidParty\Tomcat\5.5\WebApps and rename the AdminGUI folder to AdminGUI.old.
3. Restart the Apache Tomcat Application Server Service.
4. Log into the CA TM console.