| Doc ID# |
General Technical Support Documentation |
Last Revision |
| General |
| TEC509875 |
When upgrading from 11.5 to 12.5 Database settings options are grayed out. |
03/11/10 |
| TEC509874 |
How to Configure the NAS servers, tape drives, or tape library units with NAS Option? |
03/11/10 |
| TEC509873 |
System State backup failed with error code "AE0436 Failed to create system state shadow copy". |
03/11/10 |
| TEC509872 |
Backup Job Script to backup a remote server via network instead of using a Client Agent for Windows. |
03/11/10 |
| TEC509871 |
How to check on which user has modified a backup job? |
03/11/10 |
| RI16106 |
WHY DOES WINDOWS 2008 DR FAIL WITH ERROR AE0064/AE0072 |
0310/10 |
| RI16096 |
HOW TO CONFIG ARCSERVE VIRTUAL LIBRARY IN MSCS |
0310/10 |
| TEC509716 |
Generating a Session Detail Report where a message is displayed that it is truncated as it was exceeding the 5 Mb size limit. |
03/08/10 |
| RI15867 |
BACKUP ACTIVE DIRECTORY ERROR BUT SUCCESSFUL STATUS |
03/04/10 |
| RI15870 |
DR FAILED BECAUSE OF NO FREE DISK SPACE |
03/04/10 |
| TEC509480 |
E9003:Unable to Execute Command (EC = Invalid Handle) |
03/04/10 |
| TEC509310 |
How to Configure and Schedule Email Reports from Arcserve Dashboard. |
03/03/10 |
| TEC509230 |
Unable to Expand the Sessions under 'Restore by Session' from ARCserve Manager. (No matching Sessions were Found for the Selected Filter message is seen on the Restore Manager.) |
03/02/10 |
| RI15695 |
UNABLE TO COPY FILE FROM REMOTE SERVER |
02/26/10 |
| TEC509117 |
Why during ARCserve Database Pruning my database size is growing up and reducing later? |
02/26/10 |
| RI15631 |
DATA SIZE INCREASE IN OS BOOT VHD MOUNTED VOLUME |
02/24/10 |
| TEC508492 |
ARCserve reports the library does not support Import/Export or barcode support when it is enabled at the library. |
02/18/10 |
| TEC508491 |
Tape library is unavailable or does not show the slots. |
02/18/10 |
| TEC508490 |
Tape device is not seen or shown as unavailable. |
02/18/10 |
| TEC508488 |
How to ensure the ARCserve database is properly maintained? |
02/18/10 |
| TEC508389 |
Media status as configured in Media Properties for a specific media in Media Pool Manager. |
02/18/10 |
| TEC508388 |
Backup fails to span onto the next tape. |
02/18/10 |
| TEC508188 |
Unable to use the ARCserve backup software after changing the Machine name. |
02/16/10 |
| TEC508187 |
Backup to a SAN attached library fails on systems running Dell/EMC Navisphere Management Suite. |
02/16/10 |
| TEC507809 |
AE51004 Failed to restore backup session. |
02/09/10 |
| TEC506629 |
How to check the CA ARCserve Backup Database type from the Registry when the ARCserve Database engine fails to start? |
02/07/10 |
| TEC507658 |
E3408 MACHINE_NAME 02/04/2010 03:48:19 PM 78 2 Unable to create unique file. FILE=x:\CATALOG.DB\TAPE_NAME [ID=B0AE,SEQ=1,SES=2,SN=].CAT). |
02/05/10 |
| TEC507494 |
NAS NDMP jobs can fail if there is a firewall between ARCserve server and the NAS and the firewall is configured to cut off idle sessions after a specific timeout. |
02/04/10 |
| TEC507399 |
Recovering the Virtual Machine using Arcserve fails with AE0564 error message. |
02/03/10 |
| TEC507391 |
While trying to expand a local server or a remote server running on Windows Server 2008, the connection times out with a message "Retry - Cancel / Ok". |
02/03/10 |
| TEC507371 |
Multiplex backup job submitted with cabatch.exe command line tool fails with error "C3702 unable to connect to group EC=8700FFF4". |
02/02/10 |
| TEC507346 |
CA ARCserve 12.5 Debug Guide |
02/02/10 |
| TEC507301 |
ARCserve ASDB database and dashboard |
02/02/10 |
| TEC507295 |
Incorrect serial number reflected on ARCserve. The actual serial number is 8 characters where as ARCserve shows only 6 characters. For example, the actual bar code is 000241L3 but ARCserve shows it as 000241. |
02/01/10 |
| TEC507294 |
When trying to run a staging job with CA ARCserve Backup, the following message will appear: 'The Enterprise Module is not installed and licensed on server <SERVERNAME>'. In this case, it is not allowed to submit a job with tape staging options. |
02/01/10 |
| TEC507237 |
How to define and schedule the execution of your own reports? |
02/01/10 |
| TEC507232 |
Dashboard NIC Report benefits and procedure. |
02/01/10 |
| TEC507213 |
E8535 Failed to receive data from the client agent when you backup a VMware machine. |
02/01/10 |
| RI14996 |
E3406 REQUEST NOT SUPPORTED-DURING PREFERRED SHARE BACKUP |
02/01/10 |
| RI14990 |
RESTORE SHAREPOINT FARM FAILS WHEN A DB IS 4 GB OR BIGGER |
02/01/10 |
| TEC507204 |
SQL 2000 to SQL2005 Express database migration. |
01/31/10 |
| TEC507203 |
Why Makeup job backs up all SQL databases even some were successfully done by the regular backup job. |
01/31/10 |
| TEC507201 |
AE50015 during SQL 2008 Backup in Cluster Active/Passive environment. |
01/31/10 |
| RI14956 |
SQL DATABASES BEING SKIPPED DURING BACKUP |
01/29/10 |
| TEC506615 |
Precaution to be taken for medias in a media pool before decommissioning a Standalone ARCserve server. |
01/19/10 |
| TEC506562 |
Unable to populate VMware Virtual Machines onto the ARCserve Database if VMware tools is NOT installed or running. |
01/18/10 |
| TEC506560 |
Unable to Install - WIN-CA ARCSERVE BACKUP R12.5 CUMULATIVE UPDATE 1 - RO07441 - Setup detected ARCserve 11.5 products. |
01/18/10 |
| TEC471460 |
What is Multi Streaming and how to enable it? |
01/18/10 |
| TEC268782 |
Protecting CIFS volumes with CA ARCserve/Enterprise Backup. |
01/18/10 |
| TEC506493 |
VMware ESX backup of a virtual machine with Microsoft iSCSI LUNs attached to the guest operating system fails with the error "Snapshot creation failed: Could not quiesce file system". |
01/15/10 |
| TEC506492 |
Unable to manage, or the CA ARCserve Backup manager becomes unresponsive when trying to manage remotely. |
01/15/10 |
| TEC506491 |
Backups performed on an ARCserve Member server are not being populated in the ARCserve database. |
01/15/10 |
| TEC506489 |
NDMP restore job fails when restoring an empty incremental backup. |
01/15/10 |
| TEC506393 |
Unable to select Purge Policies during tape staging. |
01/14/10 |
| TEC506344 |
Group configuration lost after the tape engine is restarted or after system reboot. |
01/14/10 |
| TEC506327 |
How to Install and Uninstall CA ARCserve Backup Server Based Options. |
01/13/10 |
| TEC506321 |
How to Deploy Agents to Remote Hosts using Agent Deployment - Custom Deployment. |
01/13/10 |
| TEC506261 |
How to Manually Delete data from a Data Deduplication device? |
01/13/10 |
| TEC502822 |
Slow Exchange Restore to Exchange Recovery Storage Group. |
01/12/10 |
| TEC502821 |
Is CA Arcserve Backup r12.5 still supporting IPX authentication? |
01/12/10 |
| TEC505925 |
Within CA ARCserve Server Admin on the Primary server all services for a Member server are listed as Unknown but when viewed on the Member server's Server Admin they are displayed as running. |
01/07/10 |
| TEC505862 |
'Device Config failed, please close the Open Device Configuration on Server to continue' message is received while trying to view or add a file system device to a newly installed CA ARCserve Backup Member server. |
01/07/10 |
| TEC505861 |
NDMP restore restores files but not directories. |
01/07/10 |
| TEC505785 |
Backup of a remote Novell Netware server fails with AE3034 "Failed to get connection xx's". |
01/06/10 |
| TEC502820 |
How to purge Oracle archive log files automatically? |
12/30/09 |
| TEC502818 |
Getting an error MSVCR71.dll was not found when opening Arcserve Manager. |
12/30/09 |
| TEC502844 |
Installation of CA ARCserve Backup on a Windows 2008 R2 Server Fails with Error : "You must use the Role Management Tool to install or configure Microsoft .NET Framework 3.5 SP1". |
12/30/09 |
| TEC504975 |
Wrong Drive letter assignment during Disaster Recovery procedure using USB stick. |
12/24/09 |
| TEC504867 |
Best Practices - How to Recover a CA ARCserve Backup Server from a Disaster Without Using the Disaster Recovery Option? |
12/23/09 |
| TEC504429 |
Backup of VMWARE machines using VDDK Fails with error E8535 Failed to receive data from the agent. |
12/16/09 |
| TEC504248 |
Staging Job and Verification |
12/15/09 |
| TEC504247 |
CA ARCserve and CA XOsoft r12.5 Best Practices for protecting MS SQL. |
12/15/09 |
| TEC504246 |
CA ARCserve and CA XOsoft r12.5 Best Practices for protecting MS SharePoint. |
12/14/09 |
| TEC504245 |
CA ARCserve and CA XOsoft r12.5 Best Practices for protecting MS Exchange. |
12/14/09 |
| TEC504026 |
What are the optimal settings for Stripes, Buffers in the SQL Server DBAgent Configuration? |
12/10/09 |
| TEC503964 |
Tapes being listed as Unreadable Media after a failure to inventory, restore, or copy the tape. |
12/10/09 |
| TEC503237 |
What logs should be reviewed for a NAS Agent backup failure? |
12/04/09 |
| TEC488388 |
How can I tell how much compression is achieved from the Deduplication device? |
12/04/09 |
| TEC503222 |
How to backup only system Registry information? |
12/04/09 |
| TEC503208 |
NAS Agent job fails with AE0275 Failed to send backup job... |
12/03/09 |
| TEC503207 |
AE0274 Failed to connect to NDMP server. |
12/03/09 |
| TEC503203 |
How can the activity log be saved to a file? |
12/03/09 |
| TEC503160 |
Command Line Backup Job |
12/03/09 |
| TEC502989 |
How to perform Response file or Silent Installation of ARCserve r12.5? |
12/02/09 |
| TEC502850 |
AE0407 NAS Server Error - NDMP_DATA_HALT_INTERNAL_ERROR and NAS Server Error - Invalid backup path. |
11/30/09 |
| TEC501942 |
How to do repair installation for CA ARCserve Backup? |
11/16/09 |
| TEC501763 |
What are the System State restore options? |
11/12/09 |
| TEC501664 |
What
gets backed up in a System State Backup? |
11/11/09 |
| TEC501461 |
LTO tape will not load in library. |
11/09/09 |
| TEC501460 |
Deduplication Device Group Configuration |
11/09/09 |
| TEC419741 |
What is the maximum number of sessions that can be written to a single tape and a single FSD? |
11/09/09 |
| TEC501459 |
How to configure a Deduplication device? |
11/08/09 |
| TEC501055 |
Tapes are not holding data to the drives writing capacity. |
11/03/09 |
| TEC498689 |
Why the NAS option log show up DATA_BLOCK_SIZE set to 4 KB while backing up EMC Celerra? |
11/02/09 |
| TEC500728 |
Why is my compression ratio low when encryption is enabled within ARCserve? |
10/29/09 |
| TEC494151 |
CA ARCserve Backup r12.5 support for Windows 2008 R2. |
09/29/09 |
| TEC265456 |
Why don't my tapes hold as much data as advertised? |
09/29/09 |
| TEC489439 |
How to Use Microsoft SQL Express 2008 (x86) as the CA ARCserve Backup Database? |
10/28/09 |
| TEC500417 |
How to configure ARCserve to auto clean LTO drives in a library? |
10/26/09 |
| TEC500075 |
CA ARCserve Backup for Windows r12.5 Certification on Windows Server 2008 r2 Systems. |
10/26/09 |
| TEC475707 |
How to configure cleaning slots in CA ARCserve Backup 12.0? |
10/26/09 |
| TEC500026 |
Merge encrypted backups with session passwords stored in the database. |
10/21/09 |
| TEC499386 |
E2232 Unable to create the multistream device group list. (EC=0) |
10/14/09 |
| TEC499088 |
Why is my tape drive put off-line when the tape is not correct or damaged? |
10/12/09 |
| TEC499083 |
How to Backup FSD ( *.CTF) as FLAT files? |
10/12/09 |
| TEC498978 |
Best Practices for Specifying User Authentication on Cluster Shared Volumes. |
10/09/09 |
| TEC498879 |
Installation of an agent/option fails with error "1603 Fatal error during installation" or "Setup encountered an error while attempting to install the <Package name> package". |
10/08/09 |
| TEC498772 |
Doing backup of the local machine, error "E8571 - The request is denied by the agent. The requested agent is not installed" is obtained in the ARCserve log |
10/06/09 |
| TEC498771 |
e8535 - Failed to receive data from the agent. (Node=<nodename> @192.168.xx.x). |
10/06/09 |
| TEC498697 |
Do we support installation of CA ARCserve SharePoint 2003 agent if the Backup Server is a 64 bits machine ? What is the workaround in case this is not supported? |
10/06/09 |
| TEC498688 |
Steps to configure 'CA ARCserve Backup Patch Manager Staging Server' with the latest updates without connecting to internet. |
10/06/09 |
| TEC498576 |
Getting the following message when assigning Tape drives of same make and model to the same Group, Cannot Add "<Device#> Type of Device to Group "GroupName" Group has other type of drives. |
10/05/09 |
| TEC498575 |
How to enable media maximization? |
10/05/09 |
| TEC497686 |
How to Recover a CA ARCserve Backup Server with SQLE 2008 as ASDB from a Disaster without Using the Disaster Recovery Option? |
09/25/09 |
| TEC497709 |
How do I protect Citrix XenApp 5.0/Feature pack systems with ARCserve Backup r12.5? |
09/24/09 |
| TEC496665 |
Merge operation runs for a very long time completes successfully but does not merge any data into the database. |
09/23/09 |
| TEC497392 |
Tapes with a barcode prefix CLN are being labeled as cleaning tapes. |
09/21/09 |
| TEC497379 |
ARCserve Patch Manager does not send Email notification. |
09/21/09 |
| TEC496664 |
Merge operation runs for a very long time. |
09/09/09 |
| TEC496661 |
Database Maintenance Operations. |
09/09/09 |
| TEC496607 |
Unable to See 'User Profile' in Arcserve Manager. |
09/09/09 |
| TEC496323 |
Backup of virtual machine in an ESX server results in error: "AE0521 VM Mount operation failed for VM hostname: <Server_Name>. |
09/03/09 |
| TEC496319 |
Backup job is not created in the CA ARCserve Backup queue when executing a CA_BACKUP command to backup a UNIX client. |
09/03/09 |
| TEC496318 |
Problem opening CaseWare files that were backed up using CA ARCserve Backup 11.5 and restored with CA ARCserve Backup 12.0 SP1. |
09/03/09 |
| TEC266797 |
Restoring tapes written in MTF. |
08/27/09 |
| TEC468386 |
Tape Engine Tape Log Basics |
08/17/09 |
| TEC494520 |
Error 209 on browse of a CA ARCserve Backup Agent for Oracle machine that has recently had an update applied to one or more of its Oracle instance(s). |
08/04/09 |
| TEC493601 |
SRM data probe performance problem. |
07/22/09 |
| TEC493600 |
Dashboard shows an Unhandled Exception alert upon launch. |
07/22/09 |
| TEC493526 |
Dashboard shows a blank screen upon launch. |
07/21/09 |
| TEC493525 |
Dashboard does not display data. |
07/21/09 |
| TEC492784 |
How to auto populate the CA ARCserve Database with VM Information using the ARCserve VMware configuration Tool? |
07/16/09 |
| TEC492809 |
CA ARCserve Backup Dashboard Report Types.
|
07/15/09 |
| TEC492800 |
Local Restore Data Backed Up with Compression and/or Encryption Failed - "E3453 - Unable to write stream data".
|
07/15/09 |
| TEC492698 |
Stopping services on a CA ARCserve Backup Member Server from the Primary has no effect. |
07/13/09 |
| TEC492697 |
Automatic Upgrade via CA ARCserve Backup Agent Deployment fails to upgrade agent machines with fake names. |
07/13/09 |
| TEC489146 |
Please add this user through User Profile Manager first, (EC=267). |
07/10/09 |
| TEC492483 |
Unable to expand a remote computer via the Client Agent for Windows: "Lost Connection..." pop up message is displayed. |
07/09/09 |
| TEC492402 |
How to Delete a Dashboard Group in CA ARCserve Backup. |
07/08/09 |
| TEC492299 |
How to Use CA ARCserve Backup Dashboard |
07/06/09 |
| TEC492152 |
Should ARCserve prune sessions even if they have not been migrated? |
07/02/09 |
| TEC491547 |
Troubleshooting Steps for Command Abort Errors. |
06/29/09 |
| TEC491460 |
Tips on reading the CA ARCserve Backup Tape.log. |
06/26/09 |
| TEC491537 |
Using the TAPE.LOG to help troubleshoot SCSI Port Errors. |
06/25/09 |
| TEC491404 |
Backup of volumes with many files is very slow. |
06/24/09 |
| TEC489149 |
How to check if all ARCserve processes have completed prior to a system restart or shutdown. |
06/24/09 |
| TEC491394 |
Merge operation taking longer than expected to complete with warnings 'W3896', and 'W3884'. |
06/23/09 |
| TEC491393 |
How does the Tape Engine communicate with a tape device? |
06/23/09 |
| TEC491296 |
The tape device does not show up in the CA ARCserve Backup Device Management Window even though it shows up in Windows Device Manager. |
06/23/09 |
| TEC491294 |
Tape returning from offsite storage for reuse inventories incorrectly. |
06/23/09 |
| TEC491293 |
Merge operation fails with errors 'E3408', 'E3803', and 'W3853'. |
06/22/09 |
| TEC491286 |
Unable to delete job from the CA ARCserve Backup job queue. |
06/22/09 |
| TEC491279 |
Mount/Dismount function fails to display the correct number of slots per magazines. |
06/22/09 |
| TEC491234 |
Automatic Upgrade in CA ARCserve Backup Agent Deployment is grayed out even though agent machines have been backed up. |
06/22/09 |
| TEC491115 |
Cross platform Oracle database backup fails with the following errors "AE360144", AE360085", AE360058", and "AE360074". |
06/19/09 |
| TEC490810 |
Does the Deduplication process compare data backed up from one drive with backups taken across multiple drives? |
06/19/09 |
| TEC490944 |
What are the differences between the two different versions of ARCserve Backup Patch Manager? |
06/18/09 |
| TEC490943 |
The Job History tab within CA ARCserve Backup Job Status screen does not appear to be complete. |
06/18/09 |
| TEC490811 |
Planning a Deduplication Installation. |
06/17/09 |
| TEC490803 |
|
06/16/09 |
| TEC490743 |
Troubleshooting Steps for Windows SCSI Port Errors. |
06/16/09 |
| TEC490740 |
Successful backups and yet the tape is unreadable, or backup failures with no errors. |
06/16/09 |
| TEC490400 |
Modify Staging GFS jobs with tape consolidation across copied data to the final destination could result in media pool properties changing to the default values. |
06/10/09 |
| TEC490383 |
How to move the CATALOG.DB to a different location? |
06/10/09 |
| TEC490382 |
Email alerts configured for member server jobs have the primary server's description in the message subject. |
06/10/09 |
| TEC490381 |
Why is there a red X next to a tape that I am trying to restore from when submitting the job? |
06/10/09 |
| TEC490377 |
Unable to see any details in the Activity Log Tab. |
06/10/09 |
| TEC490345 |
How to see which users are assigned to which role in User Management of ARCserve 12.5 |
06/09/09 |
| TEC490339 |
Arcserve GUI is missing some buttons, icons or menu items after restart |
06/09/09 |
| TEC489971 |
Error E5213 The Database Engine failed to initialize the internal CA ARCserve Backup Database Master Key which is used for encrypting information in the CA ARCserve Backup Database. |
06/04/09 |
| TEC489962 |
What is the Latest Build for ARCserve r12.5? |
06/04/09 |
| TEC489961 |
Add a Dashboard Group in CA ARCserve Backup R12.5 |
06/04/09 |
| TEC489293 |
ARCserve 12.5 and VTLs. |
05/26/09 |
| TEC489277 |
Restore without the first sequence in a tape/media set |
05/26/09 |
| TEC489276 |
Cannot define profiles and user roles |
05/26/09 |
| TEC489272 |
Restore the session/encryption passwords in the ARCserve database. |
05/26/09 |
| TEC489258 |
Erase, Format, and Write fails with LTO 3 and LTO 4 drives. |
05/26/09 |
| TEC488551 |
Roles and Rights of the Enhanced User Profile Manager. |
05/26/09 |
| TEC489147 |
The user account has been suspended by the CA ARCserve Backup Administrator, (EC=240). |
05/22/09 |
| TEC489133 |
Understanding ARCserve's interaction with Drivers |
05/22/09 |
| TEC489132 |
How do you create a Data Deduplication device? |
05/22/09 |
| TEC489131 |
Are the encryption and compression options supported to a Data Deduplication device? |
05/22/09 |
| TEC489129 |
Problem backing up virtual Windows 2003 servers in a Hyper-V environment hosted in a windows 2008 machine. |
05/22/09 |
| TEC488547 |
How do you enable Audit logging?
|
05/20/09 |
| TEC488546 |
What is User Profile Management?
|
05/20/09 |
| TEC488508 |
Supported ARCserve Backup Upgrades.
|
05/20/09 |
| TEC488389 |
What functions does a Deduplication Device support? |
05/18/09 |
| TEC488387 |
How Much Free Disk Space is Required to Install CA ARCserve Backup for Windows r12.5? |
05/18/09 |
| TEC487914 |
What directories and files make up a Deduplication Device? |
05/08/09 |
| TEC487913 |
What is Deduplication disk reclamation? |
05/08/09 |
| TEC487912 |
Does tapecopy work with a Deduplication device? |
05/08/09 |
| TEC487911 |
How to change the CA ARCserve Backup Database from Microsoft SQL Express to Microsoft SQL Server. |
05/08/09 |
| TEC487909 |
My GFS job is using new tape even though I have media maximization set (default setting). |
05/08/09 |
| TEC487844 |
How to Install Arcserve R12.5 Remotely? |
05/06/09 |
| TEC487733 |
Types of CA ARCserve Backup Server Installations |
05/04/09 |
| TEC487732 |
What gets migrated during an upgrade of ARCserve Backup? |
05/04/09 |
| TEC487594 |
Unable to see all database history after restoring the ARCserve database. |
05/01/09 |
| TEC487593 |
W5110 The Database is no longer available. |
05/01/09 |
| TEC487388 |
What is the Allow optimization in Data Deduplication backups option? |
05/01/09 |
| TEC487387 |
Why are session details not displayed in Restore by Session view for sessions older than 14 days? |
05/01/09 |
| TEC487278 |
What is a DeDupe Device? |
05/01/09 |
| TEC487277 |
Can the DeDupe process go to tape? |
05/01/09 |
| TEC487276 |
Can a DeDupe Device be moved to a new location? |
05/01/09 |
| TEC487217 |
Failed to backup MSDE database(s) located on a CA ARCserve Backup Server. |
05/01/09 |
| TEC487213 |
Windows Logo Certification for CA ARCserve Backup 12.5 |
05/01/09 |
| TEC486344 |
Snap-in failed to initialize.Name: - not available -CLSID: {C83216B2-A4E5-11D2-970B-0080C7DCB2DC} |
05/01/09 |
| TEC486159 |
What the features of ARCserve Dashboard? |
05/01/09 |
| TEC486158 |
How do I access the ARCserve Dashboard? |
05/01/09 |
| TEC486147 |
Uninstall CA ARCserve Backup Components on Server 2008 Server Core Using the Command Line. |
05/01/09 |
| TEC486137 |
Prerequisite Tasks for Upgrading CA ARCserve Backup |
05/01/09 |
| TEC486086 |
CA ARCserve Dashboard shows a blank screen upon launch. |
05/01/09 |
| TEC486085 |
Unable to run CA ARCserve Dashboard. |
05/01/09 |
| TEC486076 |
Can ARCserve for Windows be installed on a Windows Server 2008 Server Core? |
05/01/09 |
| TEC486067 |
Does the CA ARCserve Oracle Agent backup Oracle redo log files? |
05/01/09 |
| TEC486066 |
Why does the Oracle database expand without entering any security details? |
05/01/09 |
| TEC481695 |
Does ARCserve Backup performs any MD5 calculation if it finds all the source data exactly like it had been since last backup? |
05/01/09 |
| TEC487473 |
Failure while trying to restore a SQL database using CA ARCserve Backup Agent for Microsoft SQL. |
04/30/09 |
| TEC487472 |
Command Line Utilities Reference |
04/30/09 |
| TEC486349 |
What does Waiting for Target mean in the Job Status screen? |
04/09/09 |
| TEC477157 |
ARCserve can show different behavior in the tape selection logic if you use custom or rotation jobs. What's the selection logic if multiple tapes are eligible for a custom job with a media pool specified? |
03/20/09 |
| PIBs |
| RI14563 |
*.ALT AND *.LOG FILES ARE SKIPPED IN HIVELIST PATH |
01/12/10 |
| RI13943 |
RESTORE EXCHANGE SERVER INCREMENTAL BACKUP SET TO RSG |
12/16/09 |
| RI13076 |
ALERT CANNOT PRINT TROUBLE TICKETS ON X64 SYSTEMS |
11/18/09 |
| RI12458 |
SUPPORT FOR ANTIVIRUS SCANNING WITH V7.1 ENGINE DISCONTINUED |
10/27/09 |
| RI12293 |
IS CLIENT AGENT NEEDED TO BACKUP DDD FROM REMOTE SERVER ? |
10/20/09 |
| RI12174 |
ARCSERVE SUPPORT NFS MOUNTED BY SFU SERVICES |
10/15/09 |
| RI11477 |
CA ARCSERVE BACKUP R12.5 GLOBAL DASHBOARD |
09/23/09 |
| RI10915 |
HOW DO YOU UNINSTALL A TESTFIX WITH APM 12.5 |
09/02/09 |
| RI10400 |
ORACLE VSS WRITER - IS TRANSPORTABLE SNAPSHOT SUPPORTED? |
08/14/09 |
| RI09320 |
MISSING DESCRIPTION ARCSERVE BACKUP PATCH MANAGER RO07336 |
07/14/09 |
| RI09252 |
HYPERV AGENT DOESNT USE SET |
07/09/09 |
| RI08669 |
CHANGING SQL EXPRESS SERVICE ACCOUNTS ON A DOMAIN CONTROLLER |
06/08/09 |
| Exchange Agent |
| TEC509905 |
Restore by session of Exchange Database/Document level prompts to merge again and it goes into loop. |
03/12/10 |
| TEC501943 |
Performance drop in slow throughput during Exchange Database level backup. |
11/17/09 |
| TEC495182 |
Troubleshooting Slow Document Level Backups. |
08/18/09 |
| TEC492480 |
The CA ARCserve Backup Agent for Microsoft Exchange must use VSS APIs for Exchange 2007 backups. |
07/09/09 |
| TEC491456 |
Can Microsoft Exchange "eseutil.exe" be used to complete the restore process after a restore or, series of restores of a Microsoft Exchange 2007 Database has been performed via the CA ARCserve Backup Agent for Microsoft Exchange? |
06/24/09 |
| TEC491440 |
Exchange Database level restore to fails with error 'AE9714', or 'AE9731' |
06/24/09 |
| TEC487555 |
Why are mailbox names displayed using the format "MailboxDisplayName □[MailboxLegacyName]" under the Microsoft Exchange Server Document Level database object? |
05/01/09 |
| TEC487376 |
The Agent for Microsoft Exchange is creating all mail stores for the given storage group to the recovery storage group during a mail store restore. |
05/01/09 |
| TEC487303 |
"Restore to recovery storage group" is the default Backup Agent Restore option for Exchange Database restores with ARCserve r12.5 |
05/01/09 |
| TEC487302 |
MS Exchange Database objects are displayed the Agent for Microsoft Exchange has been uninstalled. |
05/01/09 |
| TEC487301 |
Why is the Microsoft Exchange Server Document Level database object not displayed for Microsoft Exchange 2007? |
05/01/09 |
| Oracle Agent |
| TEC509898 |
Backup agent 275 log archive start of oracle server is not set. |
03/12/10 |
| TEC503249 |
'ORA-01146: cannot start online backup - file 1 is already in backup' error obtained when trying to do a large file-based Oracle backup of a remote system. |
12/04/09 |
| TEC492442 |
How to configure an RMAN catalog for backup of an Oracle database. |
07/08/09 |
| TEC490384 |
Cross platform Oracle database backup via the RMAN command line interface fails with errors "RMAN-03009", "ORA-19506", "ORA-27028", and "ORA-19511". |
06/10/09 |
| TEC486065 |
Can I configure that CA ARCserve Oracle Agent to handle RMAN jobs submitted from the RMAN console? |
05/01/09 |
| TEC486043 |
Can I reset the Oracle Agent configuration without having to reinstall the agent? |
05/01/09 |
| TEC485472 |
How can you limit the amount of I/O bandwidth used by RMAN when doing backups of an Oracle database using RMAN and the ARCserve Oracle agent? |
05/01/09 |
| TEC485471 |
When doing an Oracle Agent RMAN backup of an Oracle database can you make multiple concurrent copies of the data? |
05/01/09 |
| TEC485470 |
What is a recovery catalog and why is its use recommended when using RMAN and the Oracle agent to backup an Oracle database? |
05/01/09 |
| TEC485468 |
RMAN-04004: error from recovery catalog database: ORA-12154: TNS:could not resolve the connect identifier specified |
05/01/09 |
| TEC485467 |
Unable to expand ARCserve Oracle Agent for Windows. |
05/01/09 |
| TEC485464 |
AE53020 Backup Dummy Job failed.Errorcode is 65537. |
05/01/09 |
| TEC485324 |
Increasing the total number of database files excluded as part of the ARCserve Client Agent for Windows backup. |
05/01/09 |
| Disaster Recovery |
| TEC504975 |
Wrong Drive letter assignment during Disaster Recovery procedure using USB stick. |
12/24/09 |
| TEC499087 |
How to recover a system without having an (up-to-date) Machine Specific Disk? |
10/12/09 |
| TEC491467 |
Network drivers for the network interface card are not installed during remote recovery of a Windows system with CA ARCserve Backup Disaster Recovery. |
06/24/09 |
| SQL Agent |
| TEC509869 |
SQL Log Shipping may stop working while SQL backup is running from CA Arcserve backup. |
03/11/10 |
| TEC509652 |
During a differential SQL Agent restore receive: 'AE51004 Failed to restore backup session. Microsoft SQL Server Error 3136 ODBC State = 37000 Cannot apply the backup on device 'XXX' to database 'XXX'.' |
03/08/10 |
| TEC507809 |
AE51004 Failed to restore backup session. |
02/09/10 |
| TEC504025 |
SQL Express vs SQL Server Edition. When do I use SQL Express or SQL Server Edition as CA ARCserve Database?. |
12/10/09 |
| TEC503266 |
Behavior observed when restoring SQL Server data using the option, "Automatically select all other required sessions and options for the current session". |
12/04/09 |
| TEC496716 |
E8602 Failed to read from the database. (DBNAME=database, EC=SERVER:Backup Agent Error - (406) "VDI message: The API was waiting and the timeout interval had elapsed. |
09/09/09 |
| TEC496555 |
Unable to see any databases other than asdb, master, model, and msdb when browsing a Microsoft SQL Server. |
09/08/09 |
| TEC487212 |
Under the Agent for SQL in Restore by Tree backups are visible that were done using both the Agent for Microsoft SQL and the Agent for SharePoint. |
05/01/09 |
| Virtual Machines Agent |
| TEC509897 |
How does Arcserve backup utilize the disk space for "Thin Provisioning Disks" while backing up VMware virtual machine using VCB? |
03/12/10 |
| TEC509870 |
Hyper-V restore scenarios using CA Arcserve Backup. |
03/11/10 |
| TEC509868 |
Disk space requirement incase of VCB/VDDK restore using Recover VM option. |
03/11/10 |
| TEC509822 |
How to Use Virtual Machine Log Files for troubleshooting VMware VCB proxy or VDDK backups? |
03/10/10 |
| TEC509343 |
Slow throughput while backing up virtual machines using VMware Consolidated Backup. |
03/03/10 |
| TEC508497 |
How to run ARCserve Hyper-V Configuration Tool from Windows 2008 Server core? |
02/18/10 |
| TEC508495 |
ARCServe backing up the virtual machines using VCB fails with the SSL certificate verification mismatch error. |
02/18/10 |
| TEC508390 |
Recovering the virtual machine using ARCserve fails with error message "AE0566 Failed to locate VMware converter". |
02/18/10 |
| TEC507256 |
Advantages of VDDK (Virtual Disk Development Kit) over VCB (VMware Consolidated Backup). |
02/01/10 |
| TEC507255 |
How to remove a proxy server in the list of VMware VCB Systems when the proxy server no longer exists? |
02/01/10 |
| TEC506798 |
How to change the backup approach from VDDK (Virtual Disk Development Kit) to VCB (VMware Consolidated Backup) and vice versa? |
01/22/10 |
| TEC506716 |
VMware Consolidated backup is not supported for Fault Tolerance enabled Virtual machines. |
01/21/10 |
| TEC506260 |
[11/12/2009-09:06:45,233,9,1, - 3392,8,0,1,1] E3392 Backup Server TCP Reconnection timeout. (AGENT=192.168.20.28 (CAMAR ASQL ( 192.168.20.28 )), Network Error=10054) when doing backup or a remote VMWare machine. |
01/13/10 |
| TEC504017 |
FAQs with regards to Hyper-V clustered environment and the CA ARCserve agent for Virtual Machines. |
12/10/09 |
| RI13276 |
PROTECTING VMS WITH SAME HOSTNAME ON MULTIPLE SERVERS |
12/03/09 |
| TEC496427 |
FAQ on protecting Virtual Machines running on VMware vSphere using CA ARCserve Backup. |
09/09/09 |
| TEC495138 |
Troubleshooting guide for ARCserve r12.5 - Agent for Virtual Machine Backups |
08/18/09 |
| TEC490643 |
Support for Microsoft Hyper-V. |
07/20/09 |
| TEC486351 |
Properties of Raw (full VM), File Level and Mixed Mode backups using the Agent for Virtual Machines |
05/01/09 |
| TEC486136 |
Command Line Utility for populating the ARCserve Database with VM Environment information (ca_vcbpopulatedb) |
05/01/09 |
| TEC486131 |
Post-installation tasks for the Agent for Virtual Machines installed in a VMware ESX Environment |
05/01/09 |
| TEC486347 |
How the Pre Flight Check (PFC) utility applies to the ARCserve Agent for Virtual Machines |
04/09/09 |
| VSS Writers |
| TEC420690 |
CA ARCserve Backup - Support for VSS Writer |
07/29/09 |