| Doc ID# |
General Technical Support Documentation |
Last Revision |
| General |
| TEC509875 |
When upgrading from 11.5 to 12.5 Database settings options are grayed out. |
03/11/10 |
| TEC509834 |
AW0324 T:\ Cluster drive belongs to other nodes or it is not available. |
03/10/10 |
| TEC509717 |
How to backup virtual machines that are stored on local storage using VMware VCB? |
03/08/10 |
| TEC507371 |
Multiplex backup job submitted with cabatch.exe command line tool fails with error "C3702 unable to connect to group EC=8700FFF4". |
02/02/10 |
| TEC471460 |
What is Multi Streaming and how to enable it? |
01/18/10 |
| TEC268782 |
Protecting CIFS volumes with CA ARCserve/Enterprise Backup. |
01/18/10 |
| TEC502705 |
Can I restore an Oracle tablespace, data file or database to a point in time? |
11/26/09 |
| TEC419741 |
What is the maximum number of sessions that can be written to a single tape and a single FSD? |
11/09/09 |
| TEC500263 |
The task backup sessions can not be restored by the agent. |
10/23/09 |
| TEC499083 |
How to Backup FSD ( *.CTF) as FLAT files? |
10/12/09 |
| TEC497207 |
How to set ARCserve Backup to return the tape back to its original slot after restore operation? |
09/17/09 |
| TEC492300 |
Is it possible to read data which was encrypted by ARCserve r11.5 using the version r12.0? |
07/06/09 |
| TEC492290 |
How do we support Linux OES and OES2 backups from Windows and Linux? |
07/06/09 |
| TEC479569 |
Troubleshooting E8522 and E3392 errors in CA ARCserve R12 and BAB 11.5 |
07/06/09 |
| TEC491125 |
Invalid install directory destination when upgrading from 11.5 to 12.0 |
06/19/09 |
| TEC490464 |
Exchange 2003 Database Level Backup fails with error message "E8610 : Failed to get database information (EC=dbaexchsrs)". |
06/11/09 |
TEC489277 |
Restore without the first sequence in a tape/media set |
05/26/09 |
| TEC485414 |
How to backup System state by itself using the CA_Backup command line utility? |
03/30/09 |
| TEC484621 |
Unable to Send Broadcast Message using Alert Manager. In the "Alert Activity log" we see the following message ""Failed to send Broadcast (50)" |
03/18/09 |
| TEC484491 |
How to make sure a machine creates a complete memory dump |
03/16/09 |
| TEC484489 |
Problems registering Client agents on my backup server |
03/16/09 |
| TEC484488 |
Database Engine needs to be restarted after each backup (When using VLDB database) |
03/16/09 |
| TEC484486 |
Moving ARCserve licenses to another server |
03/16/09 |
| TEC484471 |
Problems backing up FoxPro Database files |
03/16/09 |
| TEC484243 |
Cannot Start Online Backup of Oracle Database and getting error: Oracle message: ORA-01146: cannot start online backup - file 11 is already in backup ORA-01110: data file 11: 'D:\ORACLE\ABP\SAPDATA4\ABPDB_1\ABPDB.DATA1 |
03/12/09 |
| TEC482578 |
Static Backup will cause "EC=Sharing Violation" for Windows System Files |
02/19/09 |
| TEC482382 |
Backup job for MAC machine fails with shared memory and reconnection errors |
02/16/09 |
| TEC482336 |
Error "Command failed. User '<Domain_name\User_name>' not validated in authentication server on host: <Backup_Server>" occurs when trying to perform device management tasks using the CA command line utility ca_devmgr. |
02/16/09 |
| TEC482335 |
Configure ARCserve 11.5 or R12.0 to use REV Loader 280 or 560. |
02/16/09 |
| TEC482331 |
How to submit Makeup Jobs on Ready Status? |
02/16/09 |
| TEC482259 |
Fixing a corrupted ARCserve installation |
02/13/09 |
| TEC482258 |
Antivirus scan is interfering with ARCserve |
02/13/09 |
| TEC482256 |
Local setting of storage group not taken in account |
02/13/09 |
| TEC482255 |
Filter use best practices |
02/13/09 |
| TEC482254 |
How can I disable Windows Device Drivers |
02/13/09 |
| TEC482251 |
Backing up drives bigger than my media |
02/13/09 |
| TEC482249 |
How to Rename the Backup Server |
02/13/09 |
| TEC482110 |
How to rebuild TAPEENGINE key? |
02/12/09 |
| TEC482109 |
Communication problems after I applied Windows 2003 Service Pack 2 |
02/12/09 |
| TEC482101 |
Drive not shown in ARCserve |
02/12/09 |
| TEC481597 |
How to filter devices in the Library |
02/06/09 |
| TEC481500 |
Problems with command line executions after changing IP address on Backup Server |
02/05/09 |
| TEC481327 |
How to uninstall the Client Agent manually? |
02/03/09 |
| TEC481279 |
Steps to perform Power Cycle of Tape library or Tape drive connected directly to a CA ARCserve Backup server |
02/02/09 |
| TEC481243 |
How to Add or Modify Exceptions for Scheduled Rotation Jobs? |
01/30/09 |
| TEC480941 |
Enable debugging of various ARCserve components via command line |
01/27/09 |
| TEC480861 |
How to integrate CA ARCserve Backup with Microsoft Management Console? |
01/27/09 |
| TEC480857 |
How to restore an Single Instance Storage (SIS) managed volume on a server with Remote Installation Service? |
01/27/09 |
| TEC480753 |
Do we Support Dynamic device sharing with NAS on a cross-platform Windows SAN environment? |
01/26/09 |
| TEC480699 |
How to add machines or shares to Preferred Shares/Machines? |
01/23/09 |
| TEC480612 |
How to backup Exchange Database for clustered Exchange servers |
01/23/09 |
| TEC480435 |
Header file in the File System Device shows incorrect information or corrupted and due to which Unable to restore any data. |
01/22/09 |
| TEC480356 |
How to Change the default location of the Exchange log file |
01/21/09 |
| TEC480327 |
CAROOT password reset fails - No permissions |
01/21/09 |
| TEC480301 |
Multiplex option grayed out on Manager GUI. |
01/21/09 |
| TEC479898 |
Error: AE0270 X:\ is skipped from backup. The device is busy. (After Upgrading to 11.5 SP4) |
01/16/09 |
| TEC479897 |
Does the new Centralized Management feature work with servers that are running versions prior to CA ARCserve Backup r12? |
01/16/09 |
| TEC479712 |
How to Manage Multiple ARCserve Backup servers from one Manager Console? |
01/14/09 |
| TEC479706 |
How to check if the hardware compression is set to ON for a tape drive? |
01/14/09 |
| TEC479692 |
How to backup Cluster Continous Replication? |
01/14/09 |
| TEC479436 |
How to manage log files in CA ARCserve Backup Agent Admin? |
01/12/09 |
| TEC479435 |
Allow Database Agents that Reside on Remote Subnets to Communicate with the ARCserve Server. |
01/12/09 |
| TEC479356 |
Recommendations for backup prior to a Disaster Recovery of SQL server |
01/12/09 |
| TEC479141 |
What are the limitations while using WORM Media? |
01/08/09 |
| TEC479090 |
How to backup Virtual Machines using ARCserve 11.5 scripts through a VMware Consolidated Backup (VCB) Proxy. |
01/07/09 |
| TEC478937 |
Auto cleaning Support in CA ARCserve version 11.5 |
01/06/09 |
| TEC478914 |
How to stop MSCS from monitoring CA ARCserve Backup services so that we can stop the ARCserve Services? |
01/06/09 |
| TEC478865 |
How to generate ARCServe reports using CAREPORTS.exe? |
01/06/09 |
| TEC478777 |
How to restore a specific version of a file, directory, drive or volume when we use Restore By Tree to perform the restore? |
01/06/09 |
| TEC478772 |
CA ARCserve Backup cannot detect a media added to the library or cannot detect a media moved from one slot to another slot. |
01/05/09 |
| TEC478769 |
Getting error: Failed to authenticate the user caroot (EC=-1) when opening CA ARCserve manager. |
01/05/09 |
| TEC478667 |
How to use Tapecopy to overwrite the data on the destination tape? |
01/05/09 |
| TEC478666 |
Getting a prompt to enable the 'Generate the DR information for partially selected nodes'. |
01/05/09 |
| TEC478659 |
How to mark defective tape drives as offline in a tape library with multiple tape drives? |
01/04/09 |
| TEC478582 |
E8602 Failed to read from database. (DBNAME=<>, EC=Unable to get message string for code '69'.) |
01/01/09 |
| TEC478525 |
Backup methods which can be used in a custom backup job. |
12/31/08 |
| TEC478389 |
Open File Agent (OFA) services fail to start |
12/30/08 |
| TEC478388 |
What is Staging Chunk Size? How can it be used for Performance Tuning? |
12/30/08 |
| TEC478303 |
NAS option exclude filters allowed for Netapp NAS NDMP backups |
12/29/08 |
| TEC478281 |
Changing the Network shares configuration to use Default Shares or User Shares |
12/29/08 |
| TEC478210 |
Can I Share the FSD ( File System Devices ) with Multiple CA ARCserve Backup Servers? |
12/26/08 |
| TEC478194 |
Using the "Ca_Restore" command on the PRE / POST job script |
12/26/08 |
| TEC478076 |
Unable to set Source Priority for backup job. |
12/23/08 |
| TEC478021 |
Cannot see the shared drives when expanding the Virtual node of a MSCS cluster |
12/23/08 |
| TEC477964 |
SQL Database "Differential" restore fails with - E8617 Failed to end restore. fNativeError = 3136, Cannot apply the backup on device. |
12/22/08 |
| TEC477725 |
Does ARCserve support backup and restore of volumes with Single Instance Storage (SIS) on a Windows Storage Server 2003? |
12/19/08 |
| TEC477715 |
User permissions and privileges required for the backup and restore of Microsoft Office SharePoint portal 2003 and Windows SharePoint services 2.0 |
12/19/08 |
| TEC477708 |
What is the difference between the options 'scan backup media contents' and 'compare backup media to disk' while performing backup verification? |
12/18/08 |
| TEC477707 |
Unable to backup system state using ARCserve backup. Backup fails with W3404 / W3422 messages. |
12/18/08 |
| TEC477706 |
Support for backup of SQL Server 2005 mirrored database. |
12/18/08 |
| TEC477705 |
How the ARCserve SAP agent works using Brbackup. |
12/18/08 |
| TEC477593 |
Media remaining Capacity value is not displayed for a backup job that has Multiplexing enabled. |
12/18/08 |
| TEC477493 |
E8604 2008-11-21 22:40:52 Failed to start backup. (DBNAME=xxxxxxx, EC=Failed to open Domino database or directory) |
12/17/08 |
| TEC477304 |
Tapecopy command with a remote ARCserve server as target fails with error 'Security validation failed for current user on remote machine' |
12/16/08 |
| TEC477294 |
Why is "Restore to original location" disabled in the Restore Manager Destination tab when I choose "Restore by Backup Media"? |
12/16/08 |
| TEC477193 |
How to set the Client Agent for Windows to allow multiple simultaneous restore or compare jobs. |
12/15/08 |
| TEC477168 |
E3406 EC=NO SYSTEM RESOURCES |
12/15/08 |
| TEC477160 |
Backups fail with error: E8524 received unrecognized command from the client agent. |
12/15/08 |
| TEC477145 |
Named Pipes is grayed out as an available protocol to backup Microsoft SQL 2005 databases. |
12/15/08 |
| TEC477058 |
Encryption in ARCserve |
12/12/08 |
| TEC476946 |
Write Protected Media |
12/11/08 |
| TEC476940 |
Restore using ARCserve Mac Agent is Slow. |
12/11/08 |
| TEC476891 |
What are generic drivers for Medium Changer and Tape Drive? |
12/11/08 |
| TEC476884 |
Error 1920---- Verify that you have sufficient privileges to start system services |
12/11/08 |
| TEC476878 |
Backup fails with error:E8533 Request denied by client agent. User or password is invalid Or AE50009 Unable to sign in to Windows as specified. Us[Administrator],EC=[logon failure: unknown user name or bad password.] |
12/11/08 |
| TEC476735 |
Protecting OES Linux with CA Arcserve Backup. |
12/10/08 |
| TEC476734 |
MAC OS, Error: AE300012 W300012: (DecideShmBuf) Failed to get shared memory (Cannot allocate memory) |
12/10/08 |
| TEC476714 |
How to troubleshoot warnings: AW0004 Failed to open file or W3404 Unable to open file |
12/09/08 |
| TEC476452 |
Backup Job fails during the Verification Phase |
12/08/08 |
| TEC476175 |
Not receiving alerts configured via SMTP server |
12/04/08 |
| TEC476157 |
Error E11065 Freeze volume failed when backing with the image option to the disk which is a GPT (GUID Partition Table) |
12/04/08 |
| TEC476137 |
E8604 Failed to start backup. (DBNAME= ?, EC= :Backup Agent Error - (408) "VDI message: Failed to create security environment ( EC=5, 'AccessDenied' ). Please check SQL Server logon credentials provided for this job.") |
12/03/08 |
| TEC476133 |
How to Import/Export source nodes (agents) from one backup server to another backup server? |
12/03/08 |
| TEC476020 |
Preflight check fails with "PFC Error: failed to connect to agent" when backing up machines through the network. |
12/03/08 |
| TEC476019 |
Installing and Configuring the VMware agent for Windows |
12/03/08 |
| TEC475986 |
How to access the CA ARCserve Backup PDF Documentation? |
12/03/08 |
| TEC475983 |
How to stop a running job when it is hung at stopping state? |
12/02/08 |
| TEC475981 |
Alert Manager SMTP alerts fail with 8000001, 8000002, 8000005. |
12/02/08 |
| TEC475955 |
What is Media Maximization? How to maximize the use of media? |
12/02/08 |
| TEC475803 |
What happens during the backup of the Oracle cross platform |
12/01/08 |
| TEC475619 |
E1303 Unable to get job information (QUEUEID=X, JOBID=X, EC=5) |
11/26/08 |
| TEC475618 |
W8503 Failed to initialize the connection. Make sure VI is configured properly. |
11/26/08 |
| TEC463526 |
Using the New CA ARCserve Backup r11.5 Patch Installer and the ARCserve Patch Management Tool |
11/26/08 |
| TEC475438 |
NAS Server Volumes do not expand under Restore Destination. |
11/25/08 |
| TEC475333 |
Backup fails in the middle of the job with the error below "E8535 Failed to receive data from the client agent. (ADDRESS= (DNS (IP Address)), EC=code, COMMAND=0" |
11/24/08 |
| RI04098 |
BAOF INSTALLATION IS MARKED FAILED (R11.5 SP4, WINDOWSNT) |
11/21/08 |
| RI04097 |
E3855-UNABLE TO POSITION MEDIA |
11/21/08 |
| TEC475165 |
Backup Jobs disappear from the Job Queue |
11/21/08 |
| TEC475013 |
Fatal error during installation of client agent for Windows |
11/19/08 |
| TEC474991 |
Backup Job fails with error E8006 |
11/19/08 |
| TEC474983 |
The following error is encountered on a Windows 2003 SBS Server after starting the CA Arcserve services: E3073 Unable to logon as user. (USER=DOMAIN\administrator, EC=Logon failure: the user has not been granted the requested logon type at this computer.) |
11/19/08 |
| RI03988 |
JOB FAILS BY C3703 E3855 AS OTHER JOB GRABS THE TAPE DRIVE |
11/17/08 |
| TEC474649 |
How to configure Open file agent from recording its log information into Activity log. |
11/14/08 |
| TEC474643 |
How to take backup of Windows Terminal Server Licensing Database file. |
11/14/08 |
| TEC474475 |
How to Purge the Activity Log Information? |
11/13/08 |
| TEC474292 |
How to extract and navigate the contents of the .CAZ file created by the Arcserve Diagnostics Wizard. |
11/12/08 |
| TEC474225 |
Unable to run the saved backup jobs on the new machine |
11/11/08 |
| TEC474210 |
Unable to view session details for backups that was taken a month ago |
11/11/08 |
| TEC474206 |
Tapes show as Grayed out in ARCserve Device Manager. |
11/11/08 |
| TEC474182 |
Data Migration is not created in Jobqueue and all sessions backed up to disk will be purged at the scheduled time by the Staging Policy. |
11/10/08 |
| TEC428440 |
How can I see my client/agents from the Arcserve Manager GUI? |
11/10/08 |
| TEC473955 |
Unable to Browse more than 500 session in the Restore by Session Window. |
11/06/08 |
| TEC422092 |
Does ARCserve support NetApp cluster environments? |
10/30/08 |
| TEC473253 |
Managing Job Queue |
10/29/08 |
| TEC466629 |
How to remove sessions backed up to a File System Device |
10/20/08 |
| TEC472455 |
How to get a list of all the tapes currently loaded in the Tape Library. |
10/15/08 |
| TEC472451 |
How to run CA Diagnostic Wizard in CA ARCserve Backup?(The wizard will help us to collect the basic logs which will help us in troubleshooting) |
10/15/08 |
| TEC472447 |
How to set source priority for backup Jobs in Ca ARCserve Backup? |
10/15/08 |
| TEC472445 |
How to find out the ARCserve Database Type when ARCserve Database engine is down |
10/15/08 |
| TEC472322 |
NDMP concepts to understand NAS option logs. |
10/13/08 |
| TEC471937 |
ASDB database/log continues to grow even with normal pruning. |
10/07/08 |
| TEC471461 |
Error - "Failed to assign device to library. Maximum number of devices reached" occurs when assigning drives to the changer in the Device Configuration Wizard. |
09/30/08 |
| TEC471226 |
When I try to submit a job, the following message is seen "Group Names with Wildcard Characters cannot be applied to Run Now Jobs" and the job does not get submitted. |
09/26/08 |
| TEC463973 |
Cannot use SQL 2000 as ARCserve database |
08/26/08 |
| TEC435867 |
Error: E3150 Unable to connect to network drive. (DRIVE=\\"SERVER NAME"\IPC$, EC=The network name cannot be found) |
08/26/08 |
| TEC434211 |
How to resolve the error ntoskrnl.exe is missing, while booting up a windows server. |
08/26/08 |
| TEC446755 |
CA ARCserve Backup: - Upgrading to r12 |
08/12/08 |
| TEC468154 |
Configure ARCserve Linux Agent r11.5 On VMware ESX 3 |
08/06/08 |
| TEC468151 |
Data Migration does not start |
08/06/08 |
| RI00939 |
DON'T REBOOT SYSTEM BEFORE NTDSUTIL STOPS |
07/29/08 |
| TEC465615 |
ARCserve and Unicode Support |
06/25/08 |
| TEC463623 |
Remote Exchange 2007+SP1 CCR database backup fails with "AE9683'' |
06/04/08 |
| TEC449979 |
Can local disaster recoveries be performed with a backup device configured with ARCserve RAID and ARCserve Virtual Library options configured? |
04/23/08 |
| TEC449992 |
ARCserve error messages |
04/08/08 |
| TEC449620 |
Low Throughput on backing up AIX from Windows |
04/02/08 |
| TEC446726 |
Unable to see Exchange 2007 Database Level from Backup Manager. |
02/21/08 |
| TEC445552 |
Exchange 2007 Storage Groups are not displayed |
02/20/08 |
| TEC445659 |
Verifying NAS Dynamic Device Configuration |
02/07/08 |
| TEC445657 |
Verification Fails When Multiplex Is Used |
02/06/08 |
| TEC445618 |
Proper configuration of transaction logging for online backups of Lotus Notes Databases |
02/06/08 |
| TEC445189 |
CA ARCserve Backup r11.5 - New Features |
01/30/08 |
| TEC443233 |
What is Global Scratch Set and How to enable it? |
12/31/07 |
| TEC443164 |
Enabling the Encryption option in ARCserve has an impact on the increase in the size of data being backed up |
12/28/07 |
| TEC442506 |
When logged in with a specific user account, ARCserve manager is not retaining the security information of the CAROOT Account. |
12/18/07 |
| TEC441142 |
License error occurred 0X000014C9, 5321. |
11/29/07 |
| TEC441141 |
File System Device (FSD) limit 4GB? |
11/29/07 |
| TEC441139 |
Database manager shows no sessions on media Seq#2. |
11/29/07 |
| TEC441136 |
Recreate media pools from modify job. |
11/29/07 |
| TEC441130 |
Empty folder gets deleted when using "Delete source File after backup to media" in the global Backup Options is selected in the backup job. |
11/29/07 |
| TEC436181 |
How to manually install the Alert Manager for BrightStor ARCserve Backup For Windows |
11/27/07 |
| TEC267526 |
If my DBPrune job has been deleted, How can recreate it? |
11/26/07 |
| TEC440679 |
VMS File Version Options are greyed out during restore. |
11/20/07 |
| TEC440579 |
In which Language is CA ARCserve Backup installed |
11/20/07 |
| TEC440467 |
Using ARCserve for Windows how do I backup a clustered Oracle database that resides on Unix/Linux. |
11/19/07 |
| TEC440464 |
Parent job status shows finished when the child job is failed in Staging |
11/19/07 |
| TEC438378 |
How to Modify the caroot username from "None" to "CAROOT"? |
11/14/07 |
| TEC438373 |
MS Exchange database backup fails with E8602 - Failed to read from database. (DBNAME=First Storage Group, EC=xxxxx:Backup Agent Error -- (305) "Exchange Server Error. HrBackupOpenFile failed. Check Backup Age |
11/14/07 |
| TEC438367 |
VCB Pre-backup script completes with no errors from the command prompt but the mount folder in the backup server is empty. No client machines are mounted. |
11/14/07 |
| TEC437566 |
Is VMWare VMotion supported by CA ARCServe Backup r11.5? |
10/23/07 |
| TEC436633 |
Does copy job with a remote source support mirror operation? |
10/23/07 |
| TEC436592 |
DBV-00100: Specified FILE (T:\oracle\SID\sapreorg\USER1.DATA1) not accessible |
10/23/07 |
| TEC436577 |
How to restore all SAP R/3 for Oracle datafiles to the same directory without creating the subfolders. |
10/23/07 |
| TEC436317 |
Exchange Agent Brick Level backup follows the backup type (Incremental/Differential/Full) of a rotation jobs settings. |
10/18/07 |
| TEC436308 |
Brick level backup of Public Folders on Exchange Server 2000/2003 fails with error E8602 EC= (366) "Failed to open a folder".) |
10/18/07 |
| TEC436304 |
How to Backup/Restore an Oracle Database Server Using the ARCserve Oracle Agent over a Private Network. |
10/18/07 |
| TEC436303 |
How to display empty slots in the ARCserve device manager? |
10/18/07 |
| TEC436302 |
E3757 - Unable to get data migration job destination information from the database |
10/18/07 |
| TEC436301 |
How to Preserve "File access time" (windows) during backup? |
10/18/07 |
| TEC430036 |
How to configure Alert Manager to send email with the result of a backup. |
10/17/07 |
| TEC436130 |
Drives Locked during Import |
10/16/07 |
| TEC435987 |
Two or more simultaneous Brick level restore jobs fail with E8603 and E8617. |
10/15/07 |
| TEC435905 |
W3491 Unable to Insert UUID |
10/12/07 |
| TEC435895 |
W3073 Unable to logon as use |
10/12/07 |
| TEC435878 |
AW0254 Failed to backup Active Directory Service RC=2147024838 |
10/12/07 |
| TEC435877 |
Unable to Connect from Remote ARCserve Manager when SunRPC is binding to a different port number on the Backup Server."Caroot Error EC=-1" error observed. |
10/12/07 |
| TEC433909 |
Remote DR uses public network to connect to Backup Server even if Host file is configured to use private network |
10/12/07 |
| TEC433035 |
How to setup alerts for Data Migration Jobs? |
10/12/07 |
| TEC435737 |
Unable to Run a backup job. Error: E1201; Unable to create a Process object. (EC=BAD EXE FORMAT) |
10/11/07 |
| TEC435619 |
Why do Exchange incremental/differential document level backups fail when Document level full backups are successful? |
10/10/07 |
| TEC435390 |
What is Pre Flight Check and how does it work? |
10/08/07 |
| TEC431675 |
What is the 'Enterprise Module' and where do I license it |
08/15/07 |
| TEC430835 |
Is it possible to submit pre/post command using CABATCH command |
08/03/07 |
| TEC427700 |
How to save a job as an .asx script file |
06/26/07 |
| TEC266832 |
ARCserve Debug Guide |
06/19/07 |
| TEC426548 |
Performance - bad throughput using the AIX agent and Windows base |
06/12/07 |
| TEC425100 |
How to use, configure and troubleshoot CAReport command in addition using Alert Email/SMTP function |
05/21/07 |
| TEC412644 |
How to turn off the prune job on days when full backups were not completed for several days? |
05/04/07 |
| TEC311366 |
How does BrightStor Enterprise/ARCserve Backup work with iSCSI |
04/11/07 |
| TEC421862 |
When adding a Global Filter based on File Attributes, Offline, Migrated, and Compressed are not selectable. |
04/09/07 |
| TEC404082 |
Best Practices Guide for VMware ESX Server Backup |
04/04/07 |
| TEC415605 |
Do I need to issue a cstop/cstart or restart ARCserve services to enable debug mode for ARCserve services or TskJob##.Log traces? |
01/23/07 |
| QI84793 |
ENABLE DISABLE DEVICES FOR RMS DOESN'T WORK ON 64BIT MACHINE |
12/13/06 |
| QI84332 |
CAROOT CREATE DELETE USERS |
11/29/06 |
| TEC411542 |
What are the steps to integrate CA ARCserve Backup with Unicenter NSM 3.1? |
11/21/06 |
| TEC409645 |
How can I reset my CA ARCserve 'caroot' password? |
10/24/06 |
| QI83128 |
SUPPORT FOR INTERNET EXPLORER 7 |
10/23/06 |
| QI82109 |
MEANINGS OF 2 OPTIONS ABOUT HARD LINKS FOR NTFS VOLUMES |
09/07/06 |
| QI79779 |
CRASHED JOB'S STATUS IS UNKNOWN |
06/09/06 |
| QI77987 |
CA_LOG DOESN'T WORK |
06/09/06 |
| TEC341621 |
ARCserve/Enterprise Backup Host Server Configuration with Windows XP SP2 |
05/17/06 |
| TEC266866 |
How to create the CA ARCserve Backup System Account in Windows 2000 - Detailed Steps |
04/17/06 |
| TEC352982 |
ARCserve Backup for Windows Command Line Utilities |
03/06/06 |
| TEC390103 |
Using the CA Diagnostic Wizard To Collect Information For Support |
02/23/06 |
| TEC387138 |
Naming GFS Media |
02/13/06 |
| QI76333 |
DEFAULT AS USER MEDIA POOL NAME |
02/09/06 |
| QI75624 |
GROUP DISAPPEARED AFTER FAIL OVER |
01/12/06 |
| TEC324638 |
How To - Configure your Windows workstation so you can uncompress CA's *.caz files by simply double-clicking on the file |
01/05/06 |
| TEC380963 |
Using the Job Scheduler Wizard to Schedule Device Management |
10/18/05 |
| Installation and Upgrade |
| TEC417044 |
Using the CA ARCserve Backup Patch Installer |
05/29/08 |
| TEC429548 |
Configuration Options for ARCserve Backup and Microsoft Windows Server Clusters |
07/23/07 |
| TEC419730 |
INSTALLATION ERROR with ARCSERVE BACKUP - "The Windows Installer Service could not be accessed". |
03/15/07 |
| TEC414576 |
Installation of CA ARCserve Backup on a Cluster |
01/08/07 |
| QI84310 |
BUILD NUMBER IS 4146 AFTER RUNNING REPAIR OR MODIFY SETUP |
11/29/06 |
| TEC380764 |
Upgrading to CA ARCserve Backup for Windows r11.5 |
10/18/05 |
| Backup, Restore and Copy |
| TEC502908 |
E8604 Failed to start backup <Database Name> fNative Error = 3271, errMsg [Microsoft] [ODBC SQL Server Driver] A nonrecoverable I/O error occurred on file " DBASQL_<Database Name. |
12/01/09 |
| RI12451 |
RESTORE NTBACKUP TAPE INCORRECT |
01/26/09 |
| TEC480262 |
Steps to be followed when tape library is not listed in the ARCserve device manager or the slots shows as dismounted. |
01/20/09 |
| RI05038 |
RESTORE FILE CORRUPTED |
01/13/09 |
| TEC478441 |
Difference between Full backup (Keep Archive Bit) and Full backup (Clear Archive Bit). |
12/30/08 |
TEC476305 |
Backup job is failing with the following Error message, E11055 Failed to write to Cluster Mapping File. (Error=112) |
12/05/08 |
| QI94506 |
CA_RESTORE - STARTFROMSEQ DOES NOT WORK |
01/05/08 |
| TEC444867 |
How to improve backup throughput when backing up source data that resides on the same disk as the File System Device |
01/24/08 |
| QI93481 |
UNABLE TO BACKUP MOUNTED POINT |
12/12/07 |
| QI93317 |
FILES AND FOLDERS HAVE NAMES IN VARIOUS LANGUAGE ENCODINGS |
12/12/07 |
| TEC435895 |
W3073 Unable to logon as use |
10/12/07 |
| TEC435878 |
AW0254 Failed to backup Active Directory Service RC=2147024838 |
10/12/07 |
| TEC435648 |
W3101 Disk is Full |
10/10/07 |
| TEC435618 |
Unable to submit backup job gives the error "Failed to create file, check if Disk is Full or BrightStor ARCserve Backup is installed properly" |
10/10/07 |
| TEC409597 |
Using Brightstor ARCserve Backup how can I make sure all my files get backed up? |
08/31/07 |
| TEC431674 |
Failed to open job entry |
08/15/07 |
| TEC430837 |
Why are tapes not exported after selecting the export option |
08/03/07 |
| TEC430836 |
What are the CABATCH.EXE return error codes |
08/03/07 |
| TEC430833 |
Why are files not deleted from the destination folder when using ARCserve Copy Job |
08/03/07 |
| TEC427956 |
I get error E3291 Getting I/O completion port status error. (EC = The wait operation timed out.) while trying to restore a huge volume containing thousands of files |
06/28/07 |
| TEC427495 |
W3404 Unable to open file. C;\windows\Microsoft.net\Frame work\v1.14322\config\Enetrprisesec.config.cch.5420.66936984,EC=Access denied |
06/22/07 |
| TEC399934 |
What is MODE parameter purpose in cabatch command? |
06/22/06 |
| QI89170 |
QTREE IS RESTORED AS A FOLDER |
06/15/07 |
| TEC426955 |
How to remove warning W3963 - W3964 - W3965 |
06/14/07 |
| QI89018 |
W3302 WHEN RESTORING A WHOLE FOLDER OF A REPARSE POINT |
06/12/07 |
| TEC426463 |
Backup of \winnt\system32\WBEM\Repository\ will only backup 1 of 3 files |
06/11/07 |
| TEC426182 |
Why Incremental Backup doesn't work on MAC Operating System |
06/08/07 |
| TEC423486 |
How do I prevent a backup job from running beyond a specific time? |
04/30/07 |
| TEC421863 |
AE0040 Invalid File Signature 0x00000000 |
04/09/07 |
| TEC421862 |
When adding a Global Filter based on File Attributes, Offline, Migrated, and Compressed are not selectable. |
04/09/07 |
| QI85864 |
WAITFORJOBSTATUS OPTION FOR CA_RESTORE COMMAND |
02/07/07 |
| TEC266796 |
Restoring tapes written in MTF |
10/20/06 |
| TEC397395 |
Windows 2003 Logical Disk Manager Administrative Service and Full Dynamic Windows 2003 backups |
05/23/06 |
| TEC380820 |
Backing up and Restoring Key-Level Registry |
10/14/05 |
| QI83944 |
NTBACKUP.EXE FAILS TO BACKUP ON WINDOWS 64-BIT EDITIONS |
11/09/06 |
| QI83769 |
DISTRIBUTED SERVER BACKUPS UPON FAIL OVER OF PRIMARY |
11/01/06 |
| ARCserve Manager |
| TEC435877 |
Unable to Connect from Remote ARCserve Manager when SunRPC is binding to a different port number on the Backup Server."Caroot Error EC=-1" error observed. |
10/12/07 |
| TEC435480 |
1219 AUTHENTICATION ERROR |
10/09/07 |
| TEC430834 |
Why is ARCserve not displaying Hebrew characters correctly |
08/03/07 |
| TEC426464 |
How are servers that are no longer on the network removed from the ARCserve Manager? |
06/11/07 |
| TEC419975 |
"Failed to create empty document" error message appears when opening the CA ARCserve Backup Manager |
03/16/07 |
| TEC268745 |
How to create and manage server groups ? |
01/05/06 |
| ARCserve Database |
| TEC390902 |
Converting From a VLDB to a SQL Database |
04/14/08 |
| QI93172 |
CENTRAL DB MEDIA MAXIMIZATION |
12/03/07 |
| TEC435905 |
W3491 Unable to Insert UUID |
10/12/07 |
| TEC435481 |
Unable to run the Database Maintainence. Fails with "Failed to start repairing process for database : error -6003." |
10/09/07 |
| TEC426805 |
"E5110 The database is no longer available." "E4101 Unable to login to db engine" "E3530 Failed to login to database EC=-2005" |
06/14/07 |
| TEC389855 |
How to Maintain the CA ARCserve Backup VLDB |
04/13/07 |
| TEC420146 |
How to move an ARCserve database contained within Microsoft SQL Server to a different drive. |
03/19/07 |
| TEC413821 |
Arcserve ASBD SQL Database becomes unavailable with error "E5110" when running SQL maintenance plan |
12/20/06 |
| TEC412437 |
ARCserve SQL ASDB Maintenance Fails with Error "Database must be in single user mode." |
12/18/06 |
| TEC409646 |
Is SQL Server 2005 supported as the CA ARCserve Backup (BAB) database? |
10/24/06 |
| TEC405777 |
How to Move ARCserve VLDB Database to a different drive (or) location? |
09/11/06 |
| TEC394425 |
Maintaining the ARCserve Database when using MSSQL 2005 as the Database |
04/14/06 |
| QI78213 |
PRUNE JOB DOES NOT WHEN USE REMOTE SQL |
04/12/06 |
| TEC390927 |
Recovering the CA ARCserve Backup SQL Database ASDB |
03/10/06 |
| TEC390304 |
CA ARCserve/Enterprise Backup Tape Catalog Files and the Mergecat Utility |
02/28/06 |
| TEC390302 |
Maintaining the ARCserve Database when using SQL as the Database |
02/27/06 |
| Tape Engine |
| TEC506344 |
Group configuration lost after the tape engine is restarted or after system reboot. |
01/14/10 |
| TEC479895 |
Tape Engine Times Out |
01/16/09 |
| TEC445887 |
How to Configure Tape Cleaning Slot in CA ARCserve Backup. |
02/08/08 |
| QI94513 |
FSD DEVICE GROUPS ARE JUMBLED |
02/05/08 |
| QI93965 |
ACSLS CONFIGURATION CAUSES EXCEPTION |
01/08/08 |
| TEC443226 |
Why does the activity log show the "Media Compression ratio: 0:00 and the Media remaining capacity: 0MB" when the software Compression is enabled for the back up job? |
12/31/07 |
| TEC443163 |
Media MisCompare Errors Occur when Formatting or Erasing. |
12/28/07 |
| QI93690 |
E3719 UNABLE TO WRITE TO MEDIA |
12/27/07 |
| TEC438206 |
Import/Erase Operations can take a very long time to complete in an ARCserve SAN configuration. |
11/12/07 |
| TEC380973 |
Understanding Hardware and Software Compression |
10/15/07 |
| TEC434214 |
How to confirm if the Bar code reader is enabled for the Medium Changer/Tape Library in BrightStor ARCServe Backup |
09/24/07 |
| TEC434213 |
How to enable Bar code reader in BrightStor ARCServe Backup |
09/24/07 |
| TEC433902 |
How to troubleshoot the error "E1517 Unable to get sessions name map from Tape Engine, EC=1."? |
09/19/07 |
| TEC433701 |
Why does the SDLT600 fail to merge large sessions? |
09/17/07 |
| TEC433605 |
Why are tapes not exported after selecting the export option |
09/13/07 |
| TEC431767 |
Why do these messages show up durring a Merge? E6603 Failed positioning (RAID Device=0, Device=X) W6605 Failed to read (RAID Device=0, Device=X) |
08/16/07 |
| TEC430837 |
When managing multiple CA ARCServe Backup servers the device manager of a remote server does not list the devices attached to it |
08/03/07 |
| TEC430718 |
How to enable the tape engine in debug mode |
08/02/07 |
| TEC430717 |
How to control the size and behavior of the Tape Engine log |
08/02/07 |
| TEC430307 |
How to solve the following Tape copy error: Failed to go to session 61166 on source tape, session skipped, rc[182] |
07/27/07 |
| TEC428718 |
E63639 "Buffer under run occurred" while trying to restore the backup of more than 25 GB |
07/09/07 |
| TEC427390 |
Server Admin is set to perform Tape Engine logging with output to screen, but the command window never opens |
06/21/07 |
| TEC426556 |
Why isn't the last sequence tape exported when a DB Agent session is the last session that spans to the last sequence tape? |
06/11/07 |
| TEC426465 |
A Mount/Dismount command shows the incorrect number of magazines and slots per magazine. This can happen to expandable libraries, such as HP MSL6000 series. How can it be configured so that it shows the correct number of magazines and slots per magazine? |
06/11/07 |
| TEC426195 |
How to configure an ARCserve Server for a SAN installation without the SAN Configuration Utility |
06/07/07 |
| TEC426181 |
ARCserve SAN Distributed server fails to backup. |
06/06/07 |
| TEC425804 |
How to create a media destroyed date and media name report |
06/01/07 |
| TEC425262 |
How to enable automatic inventory (auto-inventory) after tapes are added or removed from changers |
05/23/07 |
| TEC424528 |
How to clear the Tape Engine configuration for a tape library. |
05/14/07 |
| TEC422263 |
Is it necessary to follow the instructions in the Microsoft Technical Document 842411 Windows Server 2003 cannot perform backup jobs to tape devices on a storage area network? |
04/13/07 |
| TEC422091 |
Can we schedule and run simultaneous backup jobs when multiple similar stand alone tape drives are assigned to the same group? |
04/11/07 |
| TEC422090 |
Drives do not appear under the library in Device Configuration. |
04/11/07 |
| TEC420171 |
Is there any invalid character that should not be used for the label of a tape serial number? |
03/19/07 |
| TEC419959 |
What are groups and what does the Icon in the group with different color represent? |
03/16/07 |
| TEC342813 |
Troubleshooting Tape Engine & Hardware Problems |
01/30/07 |
| TEC414759 |
If a storage device can be seen from multiple storage paths, for example, when a server has multiple HBAs, would CA ARCserve Backup show only one entry or duplicate entries? |
01/09/07 |
| TEC410665 |
How do I find out if my tapes are backed up with Session\Encryption password? |
11/07/06 |
| QI83850 |
TAPE LOG SCREEN IS NOT OPENNED |
11/04/06 |
| QI82596 |
DEVICE GROUP IS ADDED AFTER CHANGER CONFIG IF USB DEV EXISTS |
09/25/06 |
| TEC399849 |
Multiplexing Jobs Fail With E2246 "Multiplexing device error. Abort the job." |
06/22/06 |
| TEC399832 |
CA ARCserve Backup r11.5 for Windows SAN Secondary Server Bundle requires a specific TLO license key? |
06/22/06 |
| TEC399070 |
Eject Media in the Global Options of the Backup Manger upon Job Completion does not work for Iomega stand alone USB and IDE drives. |
06/12/06 |
| QI79478 |
CPSAN-TAPE ENGINE CAN NOT BE INITIALIZED |
06/01/06 |
| QI77768 |
TAPE ENGINE HANG ON INITIALIZATION |
03/23/06 |
| QI77742 |
E4336 No media space available on file system device, media name . Unable to backup data to File System Device(FSD) when the amount of data is more than 4 GB |
03/22/06 |
| TEC304911 |
Optical Drive Support (Includes Support for CD-RW/DVD-RAM) |
02/07/06 |
| TEC386093 |
Running Device Configuration on a MS Cluster Configured ARCserve server. |
12/22/05 |
| TEC378108 |
SAN Option Best Practices |
09/15/05 |
| TEC275205 |
Support for Microsoft Windows Storage Server 2003 & Windows-powered NAS (SAK) File Servers |
06/02/05 |
| Recovery |
| TEC499087 |
How to recover a system without having an (up-to-date) Machine Specific Disk? |
10/12/09 |
| TEC476248 |
How to create a CA ARCserve Backup Bootable CD/DVD Image using the Create Boot Kit Wizard option. |
12/04/08 |
| TEC463975 |
Automated System Recovery will fail if all available drive letters (A: through Z:) were in use when the Disaster Recovery backup was run. |
07/11/08 |
| TEC442298 |
Does ARCserve release 11.5/r12 Disaster Recovery Option support iSCSI based environment? |
04/21/08 |
| TEC433909 |
Remote DR uses public network to connect to Backup Server even if Host file is configured to use private network |
10/12/07 |
| TEC434411 |
After recovering a machine using the ARCserve Disaster Recovery (DR) option, the operating system does not boot up and leads to a stop error (BSOD) |
09/26/07 |
| TEC421867 |
Floppy-less Disaster Recovery With CA ARCserve Backup - Best Practices Guide |
09/25/07 |
| TEC433202 |
How to update BrightStor ARCserve for Windows Disaster Recovery Media after installing device support update patches? |
09/07/07 |
| TEC426466 |
Create Boot Kit Wizard reports "Failed to create File Layout" when creating a CA Bootable Tape Image |
06/11/07 |
| TEC423497 |
What are the special considerations for running a Disaster Recovery using CA ARCserve Backup for Windows Disaster Recovery Option in a SAN boot environment? |
04/30/07 |
| TEC421864 |
CA ARCserve Backup Disaster Recovery From Physical Machines to Virtual Machines - Best Practices Guide |
04/09/07 |
| TEC419644 |
Remote Disaster Recovery errors; 0x2, 1722 and error connecting to remote server |
04/09/07 |
| TEC419815 |
Disaster Recovery with Multiple SCSI /RAID/FC adapters |
03/14/07 |
| QI77946 |
DRSCANSESSION DOESN'T RUN TO CREATE MSD FOR REMOTE DR |
09/08/06 |
| QI75457 |
STEPS TO DO DR WITH USB FLOPPY DRIVE |
01/06/06 |
| Updates and Service Pack |
| TEC378165 |
What Patch Level is my ARCserve r11.5 Installation at? |
08/25/09 |
| TEC417044 |
Using the CA ARCserve Backup Patch Installer |
05/29/08 |
| TEC442287 |
How to roll back the Device Support Update Patch? |
12/13/07 |
| TEC434212 |
How to rename or delete the file CSTOOL.DLL from ARCserve home folder. |
09/24/07 |
| TEC429459 |
QO87569 NT -SECURITY UPDATE 6 FOR BAB R11.5 SP 3 - BASE |
07/18/07 |
| TEC429547 |
After the application of QO87569 NT -SECURITY UPDATE 6 FOR BAB R11.5 SP 3 - BASE, the build number is reverted to 4403. |
07/19/07 |
| TEC429526 |
Unable to install the device updates and the security update. |
07/19/07 |
| TEC429459 |
QO87569 NT -SECURITY UPDATE 6 FOR BAB R11.5 SP 3 - BASE |
07/18/07 |
| TEC421032 |
The recently released security updates QO86255, QO86259, QO86260, and QO86926 states that they are Security Update 5. Why do they have a number, and why did it start at 5? |
03/28/07 |
| QI82848 |
HOW TO TELL IF SECURITY UPDATE QO82860 IS APPLIED PROPERLY |
10/04/06 |
| QI83910 |
SERVICE PACK 2 REQUIRED FOR ALL FUTURE FIXES/UPDATES |
11/08/06 |
| Alert |
| TEC475559 |
Alert Manager SMTP alerts fail with "invalid recipient" or "SMTP send failure" |
11/26/08 |
| TEC430036 |
How to configure Alert Manager to send email with the result of a backup. |
10/17/07 |
| TEC433035 |
How to setup alerts for Data Migration Jobs? |
10/12/07 |
| TEC431606 |
How to configure an alert when backup job prompts to load additional media |
08/15/07 |
| TEC427388 |
Sending Alerts via SMTP for ARCserve with Exchange 2007 |
06/21/07 |
| TEC264236 |
Using Alert to send messages to the Event Management Console & the World View Repository |
11/17/06 |
| TEC379982 |
Alert Manager Overview |
10/05/05 |
| Disk Staging |
| TEC445194 |
CA ARCserve Backup Disk Staging |
02/10/09 |
| TEC432007 |
Staging sessions are purged on schedule even though the migration job failed |
08/28/08 |
| TEC466624 |
How to prevent that ARCserve is filling up your disk |
07/11/08 |
| TEC429166 |
What is the RecoveryAction.dat file found in the BrightStor install directory |
07/31/07 |
| TEC424031 |
How to purge the Disk Staging space? |
05/07/07 |
| TEC417187 |
Do staging purge policy changes apply dynamically to all sessions in a staging device or do they affect only new sessions? |
02/07/07 |
| TEC405938 |
Disk Staging Job does not run with the maximum number of streams. |
09/12/06 |
| TEC399055 |
Unable to configure disk staging after installation of QO77091 (SP1) |
06/12/06 |
| Exchange Agent |
| TEC495182 |
Troubleshooting Slow Document Level Backups. |
08/18/09 |
| TEC492480 |
The CA ARCserve Backup Agent for Microsoft Exchange must use VSS APIs for Exchange 2007 backups. |
07/09/09 |
| TEC492479 |
Error: 8000000080004005 Unable to expand First Storage Group - Document level. |
07/09/09 |
| TEC491548 |
Why are Brick level backups slower than database level backups? |
07/09/09 |
| TEC491561 |
Exchange Server 2003 Database level restore fails with e8605 ec=1363 |
06/29/09 |
| TEC491456 |
Can Microsoft Exchange "eseutil.exe" be used to complete the restore process after a restore or, series of restores of a Microsoft Exchange 2007 Database has been performed via the CA ARCserve Backup Agent for Microsoft Exchange? |
06/24/09 |
| TEC489053 |
Improving throughput for brick level backups in Exchange |
05/21/09 |
| TEC489051 |
Exchange 2007 mailbox database restore to the Recovery Storage Group fails with "AE9715 Dismount database "NAME_OF_DATABASE" failed" |
05/21/09 |
| TEC481158 |
After performing DR, the exchange databases are not restored automatically? What are the steps to be followed in order to restore the Exchange Database? |
01/30/09 |
| TEC479171 |
How to manage CA ARCserve Backup Agent for Exchange log files for Backup and Restore? |
01/08/09 |
| TEC478991 |
Error: "AW9621 - Failed to backup mailbox" with Exchange Brick Level and Document level agents. |
01/07/09 |
| TEC475486 |
Exchange 2007 database backup fails with AE9708 Check integrity failed with error code -1025 (0xfffffbff) |
01/07/09 |
| TEC478955 |
EXCHANGE DATABASE TRANSACTION LOG NOT GETTING PURGED AUTOMATICALLY AFTER A BACKUP. |
01/06/09 |
| TEC478675 |
When the full Exchange Server is selected for backup the Document Level is not selected. |
01/05/09 |
| TEC478673 |
Agent Option changes for Exchange 2000/2003 Storage Groups under Microsoft Exchange Server - Database Level (IS) have no effect and are not saved in the backup job |
01/05/09 |
| TEC478402 |
Exchange 2003 Database level restore fails with E8603 Failed to write to database; Backup Agent Error -- (309) "Cannot open restore file". |
12/30/08 |
| TEC478018 |
Exchange Database Level Backup Fails with E8601. EC=Agent function entry point not supported. |
12/23/08 |
| TEC477567 |
Incremental or Differential backup of Microsoft Exchange 2000/2003 Database fails with e8604, AE9698 and AE9701; HrESEBackupGetLogAndPatchFiles failed. |
12/18/08 |
| TEC476857 |
Exchange database level backup fails with E8602 Failed to read from database - Backup Agent Error (299) |
12/10/08 |
| TEC476713 |
After merge, the Exchange Session is still seen empty |
12/09/08 |
| TEC476022 |
Exchange Brick Level agent restore is successful but only restores empty folders |
12/03/08 |
| TEC475984 |
AW9601 Skipping item ' Mailbox Name' because it was already backed up in the original job when doing Exchange Document Level backup. |
12/02/08 |
| TEC475252 |
Unable to browse Microsoft Exchange Server - Document Level database object: "The logged on user doesn't have enough privileges..." |
11/21/08 |
| TEC473193 |
Exchange Document Level backup fails with "AE9611 Fail to initialize MAPI" and "AE9603 File list is Empty" |
10/28/08 |
| TEC436398 |
CA ARCserve Backup Account Permissions required for Exchange Database Level and Document Level Backup and Restore |
10/24/08 |
| TEC472000 |
E8601 - Failed to connect agent. (AGENT=dbaexchis, EC=Agent function entry point not supported.) occurs during Exchange Database level restore. |
10/07/08 |
| TEC465895 |
Unable to expand Storage Groups under Microsoft Exchange Server - Document Level database object |
06/29/08 |
| TEC463623 |
Remote Exchange 2007+SP1 CCR database backup fails with "AE9683'' |
06/04/08 |
| TEC462295 |
Backup/Restore of Exchange 2007 database error AE9650 The volume shadow service provider has reported a bad state for the operation |
04/28/08 |
| TEC382147 |
Upgrade to CA ARCserve Backup (BAB) r11.5 generates the message "Converting connection protocol to named pipes due to connection error" during Exchange database backups |
11/03/05 |
| TEC433907 |
Exchange agent configuration for Brick level backup fails with the following error message: Failed to configure your server |
09/19/07 |
| TEC433004 |
Backup Agent Service Account Requirements for Brick Level Backup and Restore |
09/06/07 |
| TEC431391 |
Can the ARCserve Backup Agent for Microsoft Exchange be used to backup data from the following Exchange server roles; Hub Transport, Edge Transport, Unified Message, Client Access servers? |
08/10/07 |
| TEC430739 |
MS Exchange Server-Brick Level icon is not displayed for MS Exchange 2007 Servers |
08/02/07 |
| TEC428810 |
How to find the site and organization of the exchange server which was backed up? |
07/10/07 |
| TEC428719 |
Exchange Agent Brick Level backup follows the backup type (Incremental/Differential/Full) of a rotation jobs settings. |
07/09/07 |
| TEC427954 |
After installing the ARCServe Premium Add-on Agent for Exchange, the Brick level icon Disappears |
06/28/07 |
| TEC427712 |
CA ARCserve Backup Exchange Agent Notifier is offline after Exchange 2007 Management Shell Cmdlet Failover |
06/26/07 |
| TEC427497 |
Backup of Exchange 2007 AE9725 Create snapshot failed (err=0x80042306) |
06/22/07 |
| TEC427491 |
Backup of Exchange 2007 database fails with AE9725 Create snapshot failed (err= 0x8004231f). |
06/22/07 |
| TEC427392 |
How can I restore the DirectoryServices Database from an Exchange 5.5 server if I do not remember the exact Site, Organization and Server Name from which the DB was backed up? |
06/21/07 |
| TEC423092 |
Exchange Brick level and Database backup fails with E8601 EC=1300 error |
04/24/07 |
| TEC422565 |
Unable to expand Microsoft Exchange Server - Document Level database object for Microsoft Exchange 2007 |
04/18/07 |
| TEC422271 |
Document level restore fails with errors w3823, 8522 EC=9 or restore is successful with 0 bytes restored |
04/13/07 |
| TEC420394 |
Why does my Exchange Document Level Backup Session Fail if the Exchange Cluster Fails Over midway through a backup job? |
03/21/07 |
| QI85873 |
MAIL BOX NAMES ARE CORRUPTED IN THE BACKUP MANAGER TREE VIEW |
02/07/07 |
| TEC396879 |
Bricklevel Backup of Exchange 2000 or 2003 mailbox fails with error "E8604 Failed to start backup..." when user's Active Directory account is disabled. |
05/18/06 |
| QI83558 |
JAPANESE NAME MAILBOXES ARE DISPLAYED LIKE "???" |
10/26/06 |
| TEC386271 |
Restore Mail Stores to Microsoft Exchange 2003 Recovery Storage Groups |
12/28/05 |
| TEC386121 |
Restore Single Mail Stores from Storage Group Backups with Multiple Stores |
12/22/05 |
| Notes Agent |
| TEC474375 |
Lotus Domino database is encrypted after restore. |
11/13/08 |
| TEC428335 |
What is the benefit of using transaction logging on a Domino server with the ARCServe Backup Agent for Lotus Domino? |
07/02/07 |
| TEC428334 |
What causes the following error: "Failed to initialize Notes API subsystem"? |
07/02/07 |
| TEC421649 |
How do I backup the notes DIR file (directory link file) using the ARCserve Notes agent? |
04/05/07 |
| TEC411543 |
Which port should be opened in a DMZ/Firewall to allow a proper communication between the ARCserve server and the Lotus Domino agent? |
11/17/06 |
| QI82725 |
RESTORING DOMINO FILES TO ANOTHER LOTUS DOMINO SERVER |
09/28/06 |
| Oracle Agent |
| TEC503249 |
'ORA-01146: cannot start online backup - file 1 is already in backup' error obtained when trying to do a large file-based Oracle backup of a remote system. |
12/04/09 |
| TEC492441 |
How to insert a backup piece name into an RMAN catalog. |
07/08/09 |
| TEC482385 |
Oracle backup fails with error "ORA-27206: Requested file not found in media management catalog" |
02/16/09 |
| TEC481171 |
Unable to expand the Oracle database platter. |
01/30/09 |
| TEC468156 |
Setup has detected Agent for Oracle Server v2.0 installed on your system. |
08/06/08 |
| TEC441504 |
E8604, EC=Backup Agent Error -- (264) "Cannot generate a copy of control file" |
12/04/07 |
| TEC430822 |
W3073 is reported during Oracle database backups |
08/03/07 |
| TEC428717 |
Oracle database icon for remote Unix/Linux client machine will not expand nor produce any errors when expanding from ARCserve for Windows base server. |
07/09/07 |
| TEC428081 |
When expanding AIX, Solaris, HP-UX, or Linux Agents from ARCserve for Windows the Oracle instance (gold platter) is not visible. |
06/29/07 |
| TEC427178 |
Failed to expand Oracle Agent for AIX, Solaris, HP-UX, or Linux from ARCserve for Windows without any error. |
06/19/07 |
| QI89094 |
RMAN BACKUP JOB HANGS IF MEDIA NAME HAS JAPANESE CHARACTORS |
06/13/07 |
| TEC425800 |
Cross Platform Unix to Windows Oracle backup parent job will remain Active with a status of Disconnecting from Media and the child job is created but will not run |
06/01/07 |
| TEC421612 |
I am not able to see the Oracle Golden Platter from the ARCserve GUI. I have installed the ARCserve SAP/R3 agent on my 64 bit SAP environment |
04/04/07 |
| TEC415468 |
Support for Oracle Backup and Restore on Windows 64-Bit Platform |
01/19/07 |
| TEC399056 |
E8535 Failed to receive data from the client agent. EC=10060 during Oracle cross platform RMAN backup. |
06/12/06 |
| TEC397322 |
Configuration of Archive Log Mode on Oracle 10g to work with the BrightStor |
05/31/06 |
| TEC393130 |
Cross Platform UNIX to Windows Oracle backup fails when initiated from the UNIX machine |
04/20/06 |
| TEC393243 |
Both the Parent and Child job fail on Cross Platform UNIX to Windows Oracle backup. |
03/30/06 |
| TEC393242 |
Cross Platform UNIX to Windows Oracle backup parent job will remain Active with a status of Disconnect from Media and the child job is created but will not run. |
03/30/06 |
| VSS Writers |
| TEC420690 |
CA ARCserve Backup - Support for VSS Writer |
07/29/08 |
| NAS |
| TEC422092 |
Does ARCserve support NetApp cluster environments? |
10/30/08 |
| TEC430838 |
Why does ARCserve NDMP backups fail with the following error: AE0407 NAS Server Error - NDMP_DATA_HALT_INTERNAL_ERROR |
08/03/07 |
| TEC429458 |
NAS agent NDMP 3-way backups fail intermittently with NDMP_CONNECT_ERR |
07/18/07 |
| TEC421171 |
Cannot setup up more than one NetApp NDMP server with the NDMP Option using Dynamic Device Sharing |
03/29/07 |
| TEC399839 |
NAS Filer Restore Jobs Fail with Error E3452 |
06/22/06 |
| TEC275205 |
Support for Microsoft Windows Storage Server 2003 & Windows-powered NAS (SAK) File Servers |
06/02/05 |
| Image |
| TEC428626 |
How Can a file level restore be done if Image Option is used in the backup? |
07/09/07 |
| TEC421650 |
Not Able to restore the data to an alternate Server Which was backed up using Image Backup from restore by session or restore by Image backup |
04/05/07 |
| TEC388822 |
E11065 Freeze Volume Failed Error in Image Option Backups |
02/13/06 |
| Open File Agent (BAOF) |
| TEC474248 |
How to change the Preview Data Volume for Backup Agent for Open Files Windows. |
11/11/08 |
| QI99545 |
OFA DRIVER SYSTEM EVENT MSG NOT TRANSLATED ON 64 BIT MACHINE |
05/06/08 |
| TEC435664 |
C3330 BAOF Operation disabled due to insufficient disk space |
10/10/07 |
| TEC426790 |
CA Backup Agent for Open Files service cannot be started |
06/14/07 |
| QI83016 |
OFA DOES NOT SUPPORT BACKUP FOR ENCRYPTED FILES |
10/10/06 |
| WANSync Integration |
| TEC445205 |
CA XOsoft WANSync And CA ARCserve Backup Integration - File Server |
01/30/08 |
| TEC415123 |
WANSync / ARCserve Integration - Oracle |
01/16/07 |
| TEC410557 |
CA XOsoft WANSync/CA ARCserve Backup and Restore Integration - File Server |
01/16/07 |
| TEC410555 |
CA XOsoft WANSync/CA ARCserve Backup and Restore Integration - Microsoft Exchange |
01/16/07 |
| TEC410553 |
CA XOsoft WANSync/CA ARCserve Backup Integration - Microsoft SQL |
01/16/07 |
| SharePoint Agent |
| TEC503265 |
Failure to deploy the SharePoint Agent to a MSSQL Server installed on a server cluster. |
01/06/10 |
| TEC477886 |
Restoring a Single-Server SharePoint Installation with MSDE |
12/22/08 |
| TEC403881 |
E3976 Backup failed due to an unexpected error while enumerating the SharePoint data. |
08/16/06 |
| TEC403876 |
AE9921 Failed to connect to the SharePoint index servers |
08/16/06 |
| QI80099 |
HOW TO UPGRADE SHAREPOINT DB AGENT WITH SERVICE PACK |
06/23/06 |
| TEC399298 |
Sharing an MSSQL instance between CA ARCserve Backup for Windows and Microsoft SharePoint Services. |
06/14/06 |
| Sybase |
| TEC379678 |
Using ARCserve to Backup a Unicenter AutoSys Bundled Sybase database |
10/03/05 |
| SQL |
| TEC478785 |
Do I need CA ARCserve Backup Agent for Open Files to protect my Microsoft SQL Server if I am using the CA ARCserve Backup Agent for Microsoft SQL Server? |
01/06/09 |
| TEC477562 |
E8604 Backup Agent Error - (511) "Error creating Virtual Device Interface: COM class not Found" |
12/18/08 |
| TEC477299 |
E8604 Failed to start Backup. Backup Agent error 188, product grace period expired. |
11/16/08 |
| TEC476911 |
Unable to see the 'Microsoft SQL Server' golden platter in the backup manager. |
12/11/08 |
| TEC476404 |
How to truncate SQL Transaction Log using ARCserve SQL Agent BAB 11.5 |
12/08/08 |
| TEC476169 |
While using ARCserve SQL Agent to backup a SQL Server Instance, SQL Backup fails if there are many databases in same instance. |
12/04/08 |
| TEC475795 |
What are the recommended values for 'Number of Stripes' and 'Number of VDI buffers' from the SQL agent configuration |
12/01/08 |
| TEC473745 |
Backup is performing a full backup of a Microsoft SQL database when the Transaction Log was selected. |
11/04/08 |
| TEC445192 |
CA ARCserve Backup For SQL Server Using Virtual Shadow Copy Services (VSS) |
01/30/08 |
| TEC433825 |
"E8601 Failed to connect agent. (AGENT=dbasql@MSSQL$B, EC=78) E8601 Failed to connect agent. (AGENT=\\SERVER\dbasql@MSSQLSERVER, EC= :Backup Agent Error - (78) "Cannot open a service".) |
09/18/07 |
| TEC427061 |
"E8601 Failed to connect agent. (AGENT=dbasyb@sybase_server, EC=Invalid user ID or password was submitted or Database Server)" when trying to backup or expand the Sybase Agent. |
06/22/07 |
| QI89268 |
UPGRADING FROM SQL 7 RESULTS IN INVALID SQL BACKUPS |
06/20/07 |
| TEC426468 |
Unable to see the golden platter for a respective database agent when specifying a backup network IP address in a Microsoft Cluster environment. |
06/11/07 |
| TEC420586 |
Why does the SQL trasaction log backup display all files associated with the database in the ARCserve Database Manager. |
03/23/07 |
| TEC413534 |
Installation information for the Brightstor ARCserve SQL Agent on 64 Bit Windows |
12/18/06 |
| TEC393224 |
Failure to backup SQL databases with an error (407) |
05/18/06 |
| Windows Agent |
| RI00937 |
CLIENT AGENT CAN'T BE UPGRADED FROM QO99575 TO SP4 |
07/29/08 |
| QI99700 |
JOB FAILS BY AE0312 IF TOO MANY FILES ARE CHOSEN TO BACKUP |
05/13/08 |
| QI99697 |
BACKUP JOBS TIME OUT WHILE SPANNING MEDIA |
05/13/08 |
| TEC442043 |
Conflict during installation between Client Agent for Windows & IE V7.0 |
12/17/07 |
| TEC430320 |
How to configure BAB server and the client agent for windows to use a specific IP? |
07/30/07 |
| TEC427391 |
After an install or upgrade to CA ARCserve Backup for Windows r11.5 Pre/Post operations do not function on Windows Client Agent machines |
06/21/07 |
| TEC426307 |
When the ARCserve server communicates with a remote Windows client agent, we can configure the agent side port which by default is 6050. Is there a way to configure the server side port used to communicate with the agent? |
06/07/07 |
| TEC423222 |
How do We explicitly submit a ProActive Backup Job from a machine on which I have client agent for Windows installed? |
04/25/07 |
| TEC413658 |
Do I need a license for the 64 bit Client agent installed on a server which has the ARCServe Backup server installed on it? |
12/19/06 |
| TEC413519 |
How do I remotely backup the registry details via Client Agent when the whole server has been selected? |
12/18/06 |
| TEC411542 |
What are the steps to integrate CA ARCserve Backup with Unicenter NSM 3.1? |
11/21/06 |
| Linux and UNIX Agent |
| TEC480304 |
Unable to backup the NFS volume on a Remote Linux server using ARCserve for windows. |
01/21/09 |
| TEC433813 |
Cannot connect to Agent |
02/22/08 |
| TEC419740 |
Cross-Platform Windows Linux/Unix uppercase restore |
06/14/07 |
| TEC417186 |
How do I perform differential backup jobs from UNIX or Linux machines? |
02/07/07 |
| TEC266798 |
Troubleshooting UAgent Restore Performance on Unix / Linux |
11/21/06 |
| NetWare |
| TEC268755 |
How to configure the NetWare Agent (NWAGENT) to not pack sparse file formats and to use SMS Logic? How to Configure the Push Agent to Enable SMS Logic? |
05/19/06 |
| TEC390901 |
Backing up the Novell's Directory Services (NDS) cross platform to the Windows product using the Client Agent for NetWare (Nwagent) |
03/06/06 |
| TEC379674 |
How do I backup GroupWise with TSAFS.NLM? |
10/25/05 |