Module:
Tape Engine
Reason:
This error message means that only part of the buffer-read to tape operation for the SCSI READ command was completed. The number of bytes read from the tape is smaller than the number of bytes requested by BrightStor ARCserve Backup. This error typically occurs in Storage Area Networks (SAN) using Fibre Channel. A link failure may have caused only part of the buffer to retrieve data from the tape for a SCSI READ command sent by BrightStor ARCserve Backup.
Alternately, this error message may indicate a hardware failure, such as an HBA driver, cable, or disk drive problem.
Action:
To address this error message, review the tape log for more related messages.
If the problem persists, contact Customer Support at http://ca.com/support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.