Module:
Client Agent for NetWare
Reason:
The function calls to initialize communication protocols between the BrightStor ARCserve Backup host server and the remote server failed. This failure can occur because the selected protocol under BrightStor ARCserve Backup Configuration needs special NLMs loaded and addresses bound to the network card. Another possible cause of this error is the loss of network connection due to physical connection failure.
Action:
In case TCP/IP is selected as the communication protocol make sure TCPIP.NLM is loaded on both ends (servers) and that the appropriate address is bound to the network card. Check for proper network connections by listing the servers that can be seen by each of the two ends. If both host and remote servers can see the rest of the network, then resubmit the job. Otherwise, determine and fix the defective component, replace the card or cable and restart the server and Agent.