Error AE9604

Job instructed to cancel.

Module:

Agent for Microsoft Exchange

Reason:

This message indicates that the agent was instructed to stop the job. This can happen for any of the following reasons:

• The user stopped the job
• The cluster manager notified the agent that it must stop the job
• An internal BrightStor ARCserve Backup error occurred

Action:

To address this error message, perform the following:

• If the agent is installed on a cluster virtual server, check for a cluster failover during the job. If the cluster failed over, run the job again.
• Ensure that the CA BrightStor Universal Agent was not stopped or restarted during the job. If the agent was stopped or restarted, restart the agent and resubmit the job.
• If the problem persists, contact Customer Support at http://ca.com/support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.