Module:
Data Multiplexing
Reason:
Failed to receive the acknowledgment from the remote server after sending the job request. The acknowledge packet for the Access Request packet was not received. See the message in the run time screen of the Client Agent.
Action:
Ensure that the remote server is up, that the appropriate agent is loaded and that a valid network connection exists. If you are using TCP/IP, ensure you have bound IP protocol to the board properly with a valid address. Use PING to test the TCP/IP connection. Check the Send and Received count and percentage. Less than 100% indicates a communication problem. Verify that you have the latest SPXS.NLM, TLI.NLM, STREAMS.NLM and TCPIP.NLM. If you use the TCP/IP protocol, BrightStor ARCserve Backup retries with SPX automatically. To try the SPX protocol, open ASCONFIG.INI in the BrightStor ARCserve Backup home directory and set UseSPX to Yes under [FILE INTERLEAVING] and submit a new job. Resubmit the same job. If the error does not occur, it may be caused by a network error.