Error 5023

Failed to receive packet from WS, [address] Expecting seq.# [number]

Module:

Workstation

Reason:

This message occurs due to one of the following:

• BrightStor ARCserve Backup has waited for a long time and is unable to receive the packet from the workstation.
• The connection may be broken. (The workstation may be turned off or the agent may be terminated.)

Action:

For each of the causes, check the following:

• From the server console screen configuration form, select "Yes" for "Use 512 byte packet to communicate with workstation:"
• You can also load the DOSagent with a parameter that forces a 512-byte packet to be used.
• Use the command: DOSAGENT !
• Verify the workstation is on and running an Agent.