Error 1024

Failed to contact tape server, [error code]

Module:

Aprocess

Reason:

This error typically indicates a memory problem or a connection problem.

Action:

To address this error message, verify the existence of the remote server. If the problem persists, check the server memory. To do so, perform the following steps:

1. Enter LOAD MONITOR from the server console.
2. Select Resource Utilization from the Available Options menu.
3. If the cache buffer percentage is very low (below 30%), your server is probably low on memory.
4. To free memory, unload any NLMs that are not required.
5. Enter ASTOP from the server console to stop BrightStor ARCserve Backup.
6. Enter ASTART from the server console to restart BrightStor ARCserve Backup.

If you receive this error again, restart the file server. In addition, consider purchasing more memory for the file server.