Error 8602

Failed to read from database. (DBNAME=object name, EC=error message/code)

Module:

Agent

Reason:

This error message (EC=error message/code) is generated when the agent attempts to read a backup object (DBNAME=object name) from the database server through a data stream from the agent. This can be an internal error or a communications error.

Action:

Check the agent log file for details. Perform the following steps on the computer running the database on which you are performing the backup:

1. Confirm that the BrightStor Backup Agent RPC Server service is running. If you are backing up Microsoft SQL Server, and the Backup Agent for Microsoft SQL Server is not from BrightStor ARCserve 2000 for Windows, also confirm that the BrightStor Backup Agent Remote Service is running.
2. Confirm that the database is running.
3. Make certain no other backup or restore jobs are running.
4. Stop the BrightStor Backup Agent RPC Server service. If you are backing up Microsoft SQL Server, and the Backup Agent for Microsoft SQL Server is not from BrightStor ARCserve 2000 for Windows, also stop the BrightStor Backup Agent Remote Service. If the backup agent is the BrightStor ARCserve 2000 for Windows Backup Agent for Microsoft SQL Server, stop the process "dbasqlr.exe" or "dbasql7r.exe" if it is running.
5. Wait two minutes, and restart the BrightStor Backup Agent RPC Server service.
6. Resubmit the backup job.
7. Check the network connections.

If the problem persists, contact Customer Support at http://ca.com/support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.

If the EC is "Backup Agent Error (83) Remote pipe open failed: time-out", and you meet the following criteria, see the following section, SQL Server Agent Protocol Mismatch.

• The database you are backing up is a Microsoft SQL Server.
• You are using the BrightStor ARCserve 2000 for Windows Backup Agent for Microsoft SQL Server.

SQL Server Agent Protocol Mismatch

Module:

Agent

Reason:

A backup was attempted using the BrightStor ARCserve 2000 for Windows Backup Agent for Microsoft SQL Server, where the backup server was running BrightStor ARCserve Backup r11.5.

Action:

On the computer running the BrightStor ARCserve 2000 for Windows Backup Agent for Microsoft SQL Server, find the following registry key, depending on the version of the SQL Server:

For SQL 2000:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\ARCServeIT\DSAgent\
CurrentVersion\Agent\dbasql@[database instance name]

For SQL 7:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\ARCServeIT\DSAgent\
CurrentVersion\Agent\dbasql70

Check the UseTCP value in the appropriate registry key and see the following list for the action you should take:

• If this is set to 1, modify the backup job and select TCP as the Remote Protocol for the SQL Server.
• If this is set to 0 modify the backup job, and select Named Pipes as the Remote Protocol for the SQL Server.