Error 8563

Failed to send data to the database agent. (DBNAME=object name, EC=error message/code)

Module:

Agent

Reason:

An error occurred which either caused the agent to stop receiving data prematurely or caused data to be lost in transit across the network.

Action:

Perform the following steps on the computer running the agent:

  1. Confirm that the BrightStor Backup Agent RPC Server service and the BrightStor Backup Agent Remote Service (for Microsoft SQL Server) are both running.
  2. Confirm that the database is running.
  3. Check all network connections.
  4. Ensure that no other backup or restore jobs are running.
  5. Stop the BrightStor Backup Agent RPC Server service and the BrightStor Backup Agent Remote Service (for Microsoft SQL Server).
  6. Wait two minutes and restart the BrightStor Backup Agent RPC Server service and the BrightStor Backup Agent Remote Service (for Microsoft SQL Server).
  7. Resubmit the backup job.
  8. If the problem persists, contact Customer Support at http://ca.com/support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.

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