Error 8562

Failed to receive data from the database agent. (DBNAME=object name, EC=error message/code)

Module:

Agent

Reason:

An error occurred which either caused the database agent to stop sending data prematurely or caused data to be lost in transit across the network.

Action:

If the database being backed up is a Microsoft SQL Server database, and you also received the error message E8542, follow the instructions for that error message. Otherwise, perform the following steps on the computer running the database agent:

1. Confirm that the BrightStor Backup Agent RPC Server service and the BrightStor Backup Agent Remote Service (for Microsoft SQL Server) are both running.
2. Confirm that the database is running.
3. Ensure that no other backup or restore jobs are running.
4. Stop the BrightStor Backup Agent RPC Server service and the BrightStor Backup Agent Remote Service (for Microsoft SQL Server).
5. Wait two minutes and restart the BrightStor Backup Agent RPC Server service and the BrightStor Backup Agent Remote Service (for Microsoft SQL Server).
6. Resubmit the backup job.
7. Check the network connections.
8. If the problem persists, contact Customer Support at http://ca.com/support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.