Module:
Tape Engine
Reason:
The media could not be positioned correctly, causing the job to fail. The positioning failed because a media- or drive-related error occurred while positioning media or because an internal media server-specific error occurred while positioning the media. For example, if the media server encounters an invalid state, media positioning fails.
Action:
Check the Activity Log and TAPE.LOG for media- and drive-related errors on the media server. For information on troubleshooting media- and drive-related errors, click here. Check the Tape, Job, and Activity Logs for more information. In a SAN environment, check the TAPE.LOG on both the primary and distributed servers for more information. Ensure that the Activity Log and TAPE.LOG are available.
If the problem persists, contact Customer Support at http://ca.com/support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.