CA Technologies

CA ARCserve® Backup r16 Readme

1.0 Welcome
1.1 CA ARCserve Backup r16 Service Pack 1

2.0 Operating System Support
2.1 Supported Operating Systems for the Base Product
  2.1.1 Supported Virtualization Platforms for CA ARCserve Backup
  2.1.2 Supported Cloud Vendors for the CA ARCserve Backup Base Product
2.2 Supported Operating Systems for CA ARCserve Backup CA ARCserve Replication (formerly, CA XOsoft) Integration
2.3 Supported Operating Systems for the CA ARCserve Backup Client Agents
2.4 Supported Operating Systems for the Agent for IBM Informix
2.5 Supported Operating Systems for the Agent for Lotus Domino
2.6 Supported Operating Systems for the Agent for Microsoft Exchange Server
2.7 Supported Operating Systems for the Agent for Microsoft SharePoint Server
2.8 Supported Operating Systems for the Agent for Microsoft SQL Server
2.9 Supported Operating Systems for CA ARCserve Backup for Small Business Server Editions
2.10 Supported Operating Systems for the Agent for Oracle (UNIX/Linux)
2.11 Supported Operating Systems for the Agent for Oracle (Windows)
2.12 Supported Operating Systems for the Agent for Open Files
2.13 Supported Operating Systems for the Agent for Sybase
2.14 Supported Operating Systems for the Agent for Virtual Machines
2.15 Supported Operating Systems for the Disaster Recovery Option
2.16 Supported Operating Systems for the Enterprise Module
2.17 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle (Windows)
2.18 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)
2.19 Supported Operating Systems for the Image Option
2.20 Supported Operating Systems for the NDMP NAS Option
2.21 Supported Operating Systems for the Storage Area Network (SAN) Option
2.22 Supported Operating Systems for SRM
2.23 Supported Operating Systems for the Tape Library Option
2.24 Supported Operating Systems for CA ARCserve Backup UNIX and Linux Data Mover
2.25 Supported Operating Systems for CA ARCserve Backup Dashboard
2.26 Supported Operating Systems for the CA ARCserve Backup Global Dashboard
2.27 Supported Operating Systems for CA ARCserve Backup Infrastructure Visualization

3.0 System Requirements
3.1 System Requirements for the CA ARCserve Backup Base Product
3.2 System Requirements for CA ARCserve Backup and CA ARCserve Replication Integration
3.3 System Requirements for the CA ARCserve Backup Client Agents
3.4 System Requirements for the Agent for IBM Informix
3.5 System Requirements for the Agent for Lotus Domino
3.6 System Requirements for the Agent for Microsoft Exchange Server
3.7 System Requirements for the Agent for Microsoft SharePoint Server
3.8 System Requirements for the Agent for Microsoft SQL Server
3.9 System Requirements for the CA ARCserve Backup Small Business Server Editions
3.10 System Requirements and Oracle Database Support for the Agent for Oracle (UNIX/Linux)
3.11 System Requirements for the Agent for Oracle (Windows)
3.12 System Requirements for the Agent for Open Files
3.13 System Requirements for the Agent for Sybase
3.14 System Requirements for the Agent for Virtual Machines
3.15 System Requirements for the Central Management Option
3.16 System Requirements for the Disaster Recovery Option
3.17 System Requirements for the Enterprise Module
3.18 System Requirements for the Enterprise Option for IBM 3494
3.19 System Requirements for the Enterprise Option for SAP R/3 for Oracle (Windows)
3.20 System Requirements for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)
3.21 System Requirements for the Enterprise Option for StorageTek ACSLS
3.22 System Requirements for the Image Option
3.23 System Requirements for the NDMP NAS Option
3.24 System Requirements for the Storage Area Network (SAN) Option
3.25 System Requirements for the Tape Library Option
3.26 System Requirements for the CA ARCserve Backup UNIX and Linux Data Mover
3.27 System Requirements for CA ARCserve Backup Dashboard
3.28 System Requirements for the CA ARCserve Backup Global Dashboard
3.29 System Requirements for CA ARCserve Backup Infrastructure Visualization
3.30 System Requirements for CA ARCserve Backup Infrastructure Global Visualization

4.0 Installation Considerations
4.1 Installation Considerations for the CA ARCserve Backup Base Product
4.2 Installation Considerations for the Agent for Microsoft Exchange Server
4.3 Installation Considerations for the Agent for Microsoft SharePoint Server
4.4 Installation Considerations for the Agent for Microsoft SQL Server
4.5 Installation Considerations for the Agent for Open Files
4.6 Installation Considerations for the Media Management Option (MMO)
4.7 Installation Considerations for the Enterprise Module
4.8 Installation Considerations for the UNIX and Linux Data Mover
4.9 Installation Considerations for the CA ARCserve Backup Patch Manager
4.10 Installation Considerations for the CA ARCserve Backup Agent for Virtual Machines
4.11 Installation Considerations for the Client Agents
4.12 Installation Considerations for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

5.0 Upgrade Considerations
5.1 Upgrade Considerations for the CA ARCserve Backup Base Product

6.0 General Considerations

7.0 Supported Upgrade Paths
7.1 Backward Compatibility

8.0 Known Issues
8.1 Known Issues for the Base Product
8.2 Known Issues for Upgrading to CA ARCserve Backup
8.3 Known Issues for the Client Agents
8.4 Known Issues for CA ARCserve Backup Licensing
8.5 Known Issues for the Agent for IBM Informix
8.6 Known Issues for the Agent for Lotus Domino
8.7 Known Issues for the Agent for Microsoft Exchange Server
8.8 Known Issues for the Agent for Microsoft SharePoint Server
8.9 Known Issues for the Agent for Microsoft SQL Server
8.10 Known Issues for the Agent for Open Files
  8.10.1 Microsoft Volume Shadow Copy Service (VSS)
  8.10.2 Oracle Volume Shadow Copy Service (VSS)
8.11 Known Issues for the Agent for Oracle (Windows)
8.12 Known Issues for the Agent for Oracle on UNIX and Linux Platforms
8.13 Known Issues for the Agent for Sybase
8.14 Known Issues for the Agent for Virtual Machines
8.15 Known Issues for the Enterprise Option for AS400
8.16 Known Issues for the Enterprise Option for IBM 3494
8.17 Known Issues for the Enterprise Option for SAP R/3 for Oracle (Windows)
8.18 Known Issues for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)
8.19 Known Issues for the Enterprise Option for StorageTek ACSLS
8.20 Known Issues for the Disaster Recovery Option
8.21 Known Issues for Dashboard
8.22 Known Issues for the CA ARCserve Backup Global Dashboard
8.23 Known Issues for the Image Option
8.24 Known Issues for the NDMP NAS Option
8.25 Known Issues for the Storage Area Network (SAN) Option
8.26 Known Issues for the Tape Library Option
8.27 Known Issues for Central Agent Admin
8.28 Known Issues for Displaying Non-English Characters
8.29 Known Issues for Documentation
8.30 Known Issues for the CA ARCserve Backup Infrastructure Visualization
8.31 Known Issues for the Microsoft Hyper-V VSS Writer

9.0 Included Fixes

10.0 CA ARCserve Backup r16 SP1
10.1 Supported Operating Systems
10.2 Installation Considerations
10.3 Known Issues
10.4 Included Fixes for CA ARCserve Backup r16 Service Pack 1
  10.4.1 Additional Information for Included Fixes
10.5 Document Changes

11.0 Language Certifications

12.0 Contact CA

1.0 Welcome

Welcome to the CA ARCserve Backup r16 Readme. This readme contains issues and other information discovered after publication including a complete list of the known issues for this release.

For details about how the features and enhancements for this release might affect you, see the CA ARCserve Backup Release Summary. You can access the most up-to-date released product documentation (Online Help and PDFs) from the CA ARCserve Backup website at https://support.ca.com/prodinfo/arcserve.

CA ARCserve Backup supports the following suites:

1.1 CA ARCserve Backup r16 Service Pack 1

This Readme file contains information about CA ARCserve Backup r16 Service Pack 1. For information about Supported Operating Systems, Installation Considerations, Known Issues, Included Fixes, and Documentation Changes that affect only CA ARCserve Backup r16 SP 1, see CA ARCserve Backup r16 SP1.

2.0 Operating System Support

The following topics provide information about the supported operating systems for the CA ARCserve Backup base product, agents and options. For the most current information regarding supported operating systems, see the compatibility matrix on support.ca.com.

2.1 Supported Operating Systems for the Base Product

You can install the CA ARCserve Backup base product on the following operating systems. For the most current information regarding supported operating systems, see the compatibility matrix on support.ca.com.

Windows Server 2008 R2

Windows Server 2008 SP1, SP2

Windows Server 2008 Foundation

Windows Small Business Server (SBS) 2003

Windows Small Business Server (SBS) 2008

Windows Small Business Server (SBS) 2011

Windows Storage Server 2008

Windows Server 2003

The CA ARCserve Backup base product is not supported on Windows Vista, Windows 7, and Windows XP systems. However, the following CA ARCserve Backup components are supported:

Windows Vista (x86 and x64) SP1, or SP2

Windows 7 Professional, Ultimate and Enterprise Editions (x86 and x64)

2.1.1 Supported Virtualization Platforms for CA ARCserve Backup

CA ARCserve Backup base product lets you protect virtual machines running on the following virtualization platforms:

Note: All CA ARCserve Backup products that can be installed on physical computers can be installed on the guest operating systems running on the above virtualization platforms. 

2.1.2 Supported Cloud Vendors for the CA ARCserve Backup Base Product

The CA ARCserve Backup base product lets you archive data to the following cloud vendor products:

2.2 Supported Operating Systems for CA ARCserve Backup CA ARCserve Replication (formerly, CA XOsoft) Integration

To integrate CA ARCserve Backup with CA ARCserve Replication, install the following:

Master servers

Replica servers

For more information about integration, refer to the CA ARCserve Backup for Windows CA ARCserve Replication Integration Guide.

2.3 Supported Operating Systems for the CA ARCserve Backup Client Agents

You can install the CA ARCserve Backup Client Agent for Windows on the following operating systems:

You can install the CA ARCserve Backup Client Agent for UNIX on the following operating systems:

You can install the CA ARCserve Backup Client Agent for Linux on the following operating systems:

You can install the CA ARCserve Backup Client Agent for Mainframe Linux OS/390 on the following operating systems:

You can install the CA ARCserve Backup Client Agent for Mac OS X on the following operating systems:

You can install the CA ARCserve Backup Client Agent for OpenVMS on the following operating systems:

You can install the CA ARCserve Backup Enterprise Option for AS400 on the following operating systems:

2.4 Supported Operating Systems for the Agent for IBM Informix

You can install the CA ARCserve Backup Agent for IBM Informix on the following operating systems:

2.5 Supported Operating Systems for the Agent for Lotus Domino

You can install the CA ARCserve Backup Agent for Lotus Domino on the following operating systems:

Note: The Agent for Lotus Domino supports x86 and x64 systems, but not on IA64 systems. When installing on x64 systems, the default installation path is:

C:\Program Files (x86)\CA\ARCserve Backup Agent for Lotus Domino\

2.6 Supported Operating Systems for the Agent for Microsoft Exchange Server

You can install the CA ARCserve Backup Agent for Microsoft Exchange Server on the following operating systems:

2.7 Supported Operating Systems for the Agent for Microsoft SharePoint Server

You can install the CA ARCserve Backup Agent for Microsoft SharePoint Server on the following operating systems:

For Microsoft Office SharePoint Server 2007

For Microsoft SharePoint Server 2010

2.8 Supported Operating Systems for the Agent for Microsoft SQL Server

You can install the CA ARCserve Backup Agent for Microsoft SQL Server on the following operating systems:

For 32-bit Systems:

For 64-bit Systems:

2.9 Supported Operating Systems for CA ARCserve Backup for Small Business Server Editions

You can install CA ARCserve Backup for Small Business Server (SBS) Editions on the following operating systems:

2.10 Supported Operating Systems for the Agent for Oracle (UNIX/Linux)

You can install the CA ARCserve Backup Agent for Oracle on the following UNIX operating systems:

You can install the Agent for Oracle on the following Linux operating systems:

2.11 Supported Operating Systems for the Agent for Oracle (Windows)

You can install the CA ARCserve Backup Agent for Oracle (Windows) on the following operating systems, running the following versions of Oracle:

2.12 Supported Operating Systems for the Agent for Open Files

You can install the Agent for Open Files on the following operating systems:

Agent for Microsoft Volume Shadow Copy Service (VSS)

The CA ARCserve Backup Agent for Open Files now includes functionality for the CA ARCserve Backup Agent for Microsoft Volume Shadow Copy Service (VSS). This agent is not supported on Windows XP.

2.13 Supported Operating Systems for the Agent for Sybase

You can install the CA ARCserve Backup Agent for Sybase on the following operating systems:

For Sybase ASE 15.0

For Sybase ASE 15.5

2.14 Supported Operating Systems for the Agent for Virtual Machines

You can install the Agent for Virtual Machines on the following operating systems:

VMware ESX/ESXi Server Version VMware VCB Framework Version VDDK Version VMware vCenter Server Version
ESX/ESXi 3.5, Update 1, Update 2, Update 3, Update 4, Update 5

1.1, 1.1 Update 1, 1.5, 1.5 Update 1

 

1.1, 1.1.1

 

 2.5 Update 1, Update 2, Update 3 and Update 4, and VMware vCenter Server 4.0
ESX/ESXi Server 4.0 (vSphere), Update 1, Update 2 1.5 Update 1, Update 2 1.1, 1.1.1, 1.2, 1.2.1 VMware vCenter Server 4.0, Update 1, Update 2
ESX/ESXi Server 4.1 (vSphere) 1.5 Update 1, Update 2 1.1, 1.1.1, 1.2, 1.2.1 VMware vCenter Server 4.1

You can install Agent for Virtual Machines on all operating systems supported by VMware for VCB/VDDK proxy server, on all Windows guest operating systems supported by VMware (except Windows NT 4.0), on Microsoft Hyper-V host server, and on all Windows guest operating systems supported by Microsoft Hyper-V.

Notes:

CA ARCserve Backup supports Agent for Virtual Machines on all OS supported by VMware for VCB/VDDK proxy server.

CA ARCserve Backup supports Agent for Virtual Machines on all Windows Guest Operating Systems supported by VMware, except Windows NT 4.0.

CA ARCserve Backup supports Agent for Virtual Machines on all Windows guest operating systems supported by Microsoft Hyper-V.

2.15 Supported Operating Systems for the Disaster Recovery Option

The Disaster Recovery Option supports the following methods:

2.16 Supported Operating Systems for the Enterprise Module

You can install the Enterprise Module on the following operating systems:

The Enterprise Module includes the following CA ARCserve Backup components, some of which may not be supported on all operating systems:

2.17 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle (Windows)

You can install the Enterprise Option for SAP R/3 for Oracle on the following operating systems:

Notes:

2.18 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

The following table describes the operating system requirements for the Enterprise Option for SAP R/3 for Oracle:

Oracle Version Operating System SAP BR* Tools
9i AIX v5.2, RHEL4.x SAP R/3 6.4, 7.0
10g

AIX (Physical machine and LPAR) v5.2, v5.3, and v6.1

Solaris (SPARC) 9 and 10

HP-UX (PA-RISC, IA64) 11.23 and 11.31

Red Hat Enterprise Linux 4.x and 5.x (x86/x64/IA64)

SUSE Linux Enterprise Server 9.x, 10.x and 11.x

 SAP R/3 7.0, 7.1, 7.2
11gR1, R2

AIX (Physical machine and LPAR) v5.3 and v6.1

Solaris (SPARC) 10

HP-UX (PA-RISC, IA64) 11.23 and 11.31

Red Hat Enterprise Linux 4.x and 5.x (x86/x64/IA64)

Red Hat Enterprise Linux 6 (x86/x64)

SUSE Linux Enterprise Server 10.x and 11.x

 SAP R/3 7.2

Required Patches

2.19 Supported Operating Systems for the Image Option

The Image Option is now supported by the Enterprise Module. For more information, see Supported Operating Systems for the Enterprise Module.

2.20 Supported Operating Systems for the NDMP NAS Option

You can install the NDMP NAS Option on the following operating systems:

2.21 Supported Operating Systems for the Storage Area Network (SAN) Option

You can install the Storage Area Network (SAN) Option on the following operating systems:

2.22 Supported Operating Systems for SRM

The Storage Resource Management features are supported on Windows XP and later.

Note: The Alert when PKI is Reaching Threshold feature is supported on x64 and x86 systems only; it is not supported on IA64 systems.

2.23 Supported Operating Systems for the Tape Library Option

You can install the Tape Library Option on the following operating systems:

2.24 Supported Operating Systems for CA ARCserve Backup UNIX and Linux Data Mover

The CA ARCserve Backup UNIX and Linux Data Mover is supported on the following operating systems:

2.25 Supported Operating Systems for CA ARCserve Backup Dashboard

CA ARCserve Backup Dashboard supports all operating systems listed for the base product, except Itanium-based platforms because the required Microsoft .NET Framework v3.5 SP1 is not supported by these systems. In addition, CA ARCserve Backup Dashboard supports the following email clients:

2.26 Supported Operating Systems for the CA ARCserve Backup Global Dashboard

CA ARCserve Backup Global Dashboard is supported on the following operating systems:

Central Primary Server:

The requirements for a CA ARCserve Backup primary/standalone server to be designated and configured as a Central Primary Server are as follows:

Branch Primary Server:

The requirements for a CA ARCserve Backup primary/standalone server to be designated and configured as a Branch Primary Server are as follows:

Global Dashboard Console:

The requirements for a machine to be designated and configured as a Global Dashboard Console are as follows:

2.27 Supported Operating Systems for CA ARCserve Backup Infrastructure Visualization

CA ARCserve Backup Infrastructure Visualization supports all operating systems listed for the base product except Itanium-based platforms because the required Microsoft.NET Framework v3.5 SP1 is not supported by these systems.

3.0 System Requirements

The following sections provide information about the minimum system requirements for each CA ARCserve Backup component.

3.1 System Requirements for the CA ARCserve Backup Base Product

The minimum system requirements for CA ARCserve Backup are:

Microsoft .NET Framework

CA ARCserve Backup requires the following versions of Microsoft .NET Framework.

CA ARCserve Backup Database

CA ARCserve Backup supports the following applications to host the CA ARCserve Backup database (ASDB):

Adobe Reader

Internet Browser

3.2 System Requirements for CA ARCserve Backup and CA ARCserve Replication Integration

No additional hardware is required beyond the Minimum Requirements previously listed.

In addition to the file protection, CA ARCserve Backup and CA ARCserve Replication integration supports data protection for the following:

For more information about integration, refer to the CA ARCserve Backup for Windows CA ARCserve Replication Integration Guide.

3.3 System Requirements for the CA ARCserve Backup Client Agents

No additional hardware is required beyond the Minimum Requirements previously listed.

To install the agents, your system must meet the following minimum hardware requirements. For more details, see the CA ARCserve Backup Client Agents Readme.

3.4 System Requirements for the Agent for IBM Informix

The CA ARCserve Backup Agent for IBM Informix requires the following:

3.5 System Requirements for the Agent for Lotus Domino

The Agent for Lotus Domino requires the following:

3.6 System Requirements for the Agent for Microsoft Exchange Server

Note: The Agent now installs the Exchange Database Level Agent with the Exchange Document Level Agent.

To install the Agent for Microsoft Exchange Server, the following hardware must be available and configured according to the version of Microsoft Exchange Server you are running:

3.7 System Requirements for the Agent for Microsoft SharePoint Server

To install the Agent for Microsoft SharePoint Server, the following hardware must be available and configured according to the version of Microsoft SharePoint Server 2007 or 2010 you are running:

Note: You must meet the basic CA ARCserve Backup product requirements before you install the Agent and CA ARCserve Backup on the same machine. For updated information about these requirements, contact CA Support.

The agent does not require the CA ARCserve Backup server component.

The Agent for Microsoft SharePoint Server requires at least one of the following:

Note:

If running Microsoft SharePoint Server products, apply the latest service package to the SQL Server or SQL-Express.

3.8 System Requirements for the Agent for Microsoft SQL Server

For the Agent for Microsoft SQL Server, ensure your system meets the minimum system requirements established for the CA ARCserve Backup base product.

3.9 System Requirements for the CA ARCserve Backup Small Business Server Editions

For the CA ARCserve Backup Small Business Server (SBS) Editions, ensure your system meets the following requirements:

3.10 System Requirements and Oracle Database Support for the Agent for Oracle (UNIX/Linux)

The following sections provide the minimum system requirements and Oracle Database support for the Agent for Oracle on UNIX platforms.

Note: To obtain the latest patches and downloads for the CA ARCserve Backup Agent for Oracle on UNIX platforms, see the CA Technical Support site at http://ca.com/support.

Sun Solaris SPARC:

On Sun Solaris SPARC, the agent requires the following:

Sun Solaris x86:

On Sun Solaris x86, the agent requires the following:

IBM AIX (Physical machine and LPAR):

On IBM AIX, the agent requires the following:

HP-UX:

On HP-UX, the agent requires the following:

HP-UX Itanium:

On HP-UX Itanium, the agent requires the following:

HP/Compaq OSF Tru64:

On OSF Alpha, the agent requires the following:

Database Support on UNIX platforms

You can use the agent with the following databases:

Note: Oracle 11gR1 is supported on Sun Solaris SPARC, HP-UX Itanium, HP-UX and AIX platforms. Oracle 11gR2 is supported on Sun Solaris SPARC, HP-UX Itanium, and HP-UX platforms.

You must install the 6800649 Oracle patch available from the Oracle Metalink website for AIX5L and AIX6L Based Systems (64-bit).

The following sections provide the minimum system requirements and Oracle Database support for the Agent for Oracle on Linux platforms:

Linux x86:

To use the Agent for Oracle on Linux x86 platforms, you must satisfy the following minimum system requirements:

Linux x64:

To use the Agent for Oracle on Linux x64 platforms, you must satisfy the following minimum system requirements:

Linux Itanium:

To use the Agent for Oracle on Linux Itanium platforms, you must satisfy the following minimum system requirements:

Database Support on Linux platforms

You can use the agent with the following databases:

3.11 System Requirements for the Agent for Oracle (Windows)

To install the Agent for Oracle, the following hardware must be available and configured according to the version of Oracle Database you are running:

Note: The CA ARCserve Backup Agent for Oracle allows you to perform backups in two modes: RMAN Mode and File-based Mode. In RMAN Mode, you can submit jobs from the interface or from the RMAN command line console. The RMAN mode of the CA ARCserve Backup Agent for Oracle supports Automatic Storage Management (ASM) for backup jobs submitted using both the CA ARCserve Backup Manager Console and the RMAN (Oracle Recovery Manager) Command Line Console. The file-based mode of the CA ARCserve Backup Agent for Oracle does not support this.

3.12 System Requirements for the Agent for Open Files

For the Agent for Open Files, ensure your system meets the CA ARCserve Backup base product requirements. In addition, you should have at least 1.5 MB of disk space available for this agent.

3.13 System Requirements for the Agent for Sybase

To install the agent, verify that the following requirements are satisfied:

3.14 System Requirements for the Agent for Virtual Machines

For the Agent for Virtual Machines, system requirements depend upon where the Agent is installed:

3.15 System Requirements for the Central Management Option

For the Central Management Option, ensure your system meets the CA ARCserve Backup base product minimum requirements.

3.16 System Requirements for the Disaster Recovery Option

For the Disaster Recovery Option, ensure your system meets the minimum requirements established for the CA ARCserve Backup base product. In addition, you should have at least 70 MB of disk space available.

Note: If you are performing Disaster Recovery using Windows PE Recovery CD, the machine should have a minimum of 1 GB of RAM.

3.17 System Requirements for the Enterprise Module

For the Enterprise Module, ensure that your system meets the CA ARCserve Backup base product minimum requirements.

You must license the Enterprise Module for access to the following options and features:

3.18 System Requirements for the Enterprise Option for IBM 3494

The Enterprise Option for IBM 3494 is now supported by the Enterprise Module.

3.19 System Requirements for the Enterprise Option for SAP R/3 for Oracle (Windows)

To install the Enterprise Option for SAP R/3 for Oracle, the following hardware must be available and configured according to the version of Oracle Database you are running:

3.20 System Requirements for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

The following table describes the minimum hardware requirements for the Enterprise Option for SAP R/3 for Oracle:

Platform Architecture RAM Free Disk Space Free Disk Space in /tmp
Solaris SPARC 256 MB 250 MB 400 MB
IBM AIX Power PC 256 MB 250 MB 400 MB
HP-UX PA-RISC, IA64 256 MB 250 MB 400 MB
Linux x86, IA64, and x64 256 MB 250 MB 400 MB

3.21 System Requirements for the Enterprise Option for StorageTek ACSLS

The Enterprise Option for StorageTek ACSLS is now supported by the Enterprise Module.

3.22 System Requirements for the Image Option

The Image Option is now supported by the Enterprise Module.

For more information, see System Requirements for the Enterprise Module.

3.23 System Requirements for the NDMP NAS Option

For the NDMP NAS Option, ensure your system meets the minimum requirements established for the CA ARCserve Backup base product. In addition, the following software requirements may apply, depending upon the devices you choose:

Note: The NDMP NAS Option supports both x64 and x86 CA ARCserve Backup servers to back up NAS filers.

3.24 System Requirements for the Storage Area Network (SAN) Option

For the Storage Area Network (SAN) option, ensure your system meets the minimum requirements established for the CA ARCserve Backup base product.

You must also install the following applications before installing the CA ARCserve Backup Storage Area Network (SAN) Option:

3.25 System Requirements for the Tape Library Option

For the Tape Library Option, ensure your system meets the minimum requirements established for the CA ARCserve Backup base product.

CA ARCserve Backup for Windows must be installed before you install the CA ARCserve Backup Tape Library Option.

Note: The Tape Library Option includes support for Tape RAID.

3.26 System Requirements for the CA ARCserve Backup UNIX and Linux Data Mover

The CA ARCserve Backup UNIX and Linux Data Mover includes Java 1.6 technology that may require your HP-UX system to be at a specific patch level. For the most current information regarding patches, go to the HP website and apply any required patches before you install the CA ARCserve Backup Data Mover on HP-UX systems.

For AIX systems, the following are required:

For more information, go to the IBM's Fix Central website and search for the version appropriate for your operating system.

The following table describes the minimum hardware requirements for the CA ARCserve Backup UNIX and Linux Data Mover:

Platform Architecture RAM Free Disk Space Free Disk Space in /tmp
Solaris SPARC 256 MB 250 MB 400 MB
IBM AIX Power PC 256 MB 250 MB 400 MB
HP-UX PA-RISC, IA64 256 MB 250 MB 400 MB
Linux x86, IA64, and x64 256 MB 250 MB 400 MB

3.27 System Requirements for CA ARCserve Backup Dashboard

No additional hardware is required beyond the Minimum Requirements listed for CA ARCserve Backup base product.

3.28 System Requirements for the CA ARCserve Backup Global Dashboard

The following section provides information about the minimum system requirements for CA ARCserve Backup Global Dashboard.

System Requirements for the Central Primary Server

The minimum system requirements for CA ARCserve Backup Global Dashboard to be installed as the Central Primary Server are:

CA ARCserve Backup Database

For the Central Primary Server, Global Dashboard must be installed with CA ARCserve Backup using Microsoft SQL Server as its database. (Microsoft SQL Server Express and Microsoft SQL Server 2000 is not supported for the Central Primary Server).

Note: In addition to these requirements, you should consider the disk space necessary for the default CA ARCserve Backup database. Depending upon usage, the database can grow to several GB in size.

System/processor:

Memory:

Disk Space:

Adobe Reader

Email clients

Global Dashboard supports the following email clients on the Central Primary Server:

System Requirements for a Branch Primary Server

No additional hardware or software is required beyond the Minimum Requirements for any CA ARCserve Backup primary server.

CA ARCserve Backup Database

For a Branch Primary Server, Global Dashboard must be installed with CA ARCserve Backup using Microsoft SQL Server or Microsoft SQL Server Express Edition as its database.

3.29 System Requirements for CA ARCserve Backup Infrastructure Visualization

No additional hardware is required beyond the minimum requirements previously listed.

3.30 System Requirements for CA ARCserve Backup Infrastructure Global Visualization

For the CA ARCserve Backup Infrastructure Global Visualization, ensure your system meets the CA ARCserve Backup Global Dashboard requirements.

4.0 Installation Considerations

The following sections provide information about installation prerequisites, configurations, and issues to consider before installing CA ARCserve Backup and its agents and options.

4.1 Installation Considerations for the CA ARCserve Backup Base Product

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the CA ARCserve Backup base product.

4.2 Installation Considerations for the Agent for Microsoft Exchange Server

The following section provides information to consider when installing the Agent for Microsoft Exchange Server.

4.3 Installation Considerations for the Agent for Microsoft SharePoint Server

The following section provides information to consider when installing the Agent for Microsoft SharePoint Server:

4.4 Installation Considerations for the Agent for Microsoft SQL Server

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the Agent for Microsoft SQL Server.

4.5 Installation Considerations for the Agent for Open Files

The following section provides information to consider when installing the Agent for Open Files on Vista machines and Windows Server 2008 core:

4.6 Installation Considerations for the Media Management Option (MMO)

The Enterprise Module is a prerequisite component for the Media Management Option (MMO) and you must install it in order to use the MMO option.

Note: MMO is not supported on ARCserve member server.

4.7 Installation Considerations for the Enterprise Module

The following section provides information about installation prerequisites, configuration, and issues to consider when installing the CA ARCserve Backup Enterprise Module.

4.8 Installation Considerations for the UNIX and Linux Data Mover

Ensure that you complete the following prerequisite tasks before installing UNIX and Linux Data Mover.

Do not uninstall the BrightStor ARCserve Backup r11.5 base product from the target data mover server only if you plan to migrate the Ingres database information from the BrightStor ARCserve Backup r11.5 database to the CA ARCserve Backup database. For more information, see Migrate Database Information from Previous Releases to the CA ARCserve Backup Database in the UNIX and Linux Data Mover Guide.

4.9 Installation Considerations for the CA ARCserve Backup Patch Manager

The following section provides information about general considerations while installing the current release for Patch Manager.

4.10 Installation Considerations for the CA ARCserve Backup Agent for Virtual Machines

The following section provides information to consider when installing the CA ARCserve Backup Agent for Virtual Machines.

4.11 Installation Considerations for the Client Agents

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the CA ARCserve Backup Client Agents.

Agent for Windows

4.12 Installation Considerations for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

To back up and restore SAP R/3 for Oracle data on UNIX and Linux Data Mover, consider the following:

5.0 Upgrade Considerations

5.1 Upgrade Considerations for the CA ARCserve Backup Base Product

The following section provides information about upgrade prerequisites, configurations, and issues to consider before upgrade the CA ARCserve Backup base product.

6.0 General Considerations

The following section provides general information to consider when using CA ARCserve Backup:

The following provides general information to consider when using the CA ARCserve Backup Global Dashboard:

The following provides general information to consider when using the CA ARCserve Backup Agent for Virtual Machines:

The following section provides general information to consider when integrating CA ARCserve Backup and CA ARCserve D2D:

7.0 Supported Upgrade Paths

If you are currently using one of the following releases of CA ARCserve Backup, you can upgrade to this release from the following products:

Note: If you want to upgrade from BrightStor ARCserve Backup v9, BrightStor Enterprise Backup v10.5, BrightStor ARCserve Backup r11.1, or BrightStor ARCserve Backup r11.5, you must uninstall the previous release and then install this release of CA ARCserve Backup. However, if you wish to retain the database information from your previous implementation, you must upgrade the previous implementation to CA ARCserve Backup r12.5 GA release (with no SP), and then upgrade from CA ARCserve Backup r12.5 to this release. To obtain CA ARCserve Backup r12.5 installation media, contact CA Support. For all other previous releases of BrightStor ARCserve Backup or BrightStor Enterprise Backup earlier than v9, you must uninstall the previous release before you install this release.

Please also note the following:

7.1 Backward Compatibility

This release of the CA ARCserve Backup server component can back up data using agents from the following releases:

8.0 Known Issues

The following sections provide information about issues known to exist in CA ARCserve Backup for this release.

8.1 Known Issues for the Base Product

The following issues relating to the CA ARCserve Backup base product are known to exist in this release:

To adjust CA ARCserve Backup services

  1. Determine SQL Server service name.

    Find the following registry key: 

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQLXXXX, where XXXX is the unique name of the SQL Server and MSSQLXXXX is the SQL Server Service name.

  2. Set CA ARCserve Backup services to depend on SQL Server service to start up by using the Microsoft sc utility (see Using Utility steps a through c, below) or by manually setting the registry keys (see Manually editing the registry, below).

    Using the utility:

    1. Install the Windows support tool, "SUPTOOLS.MSI" from your Windows installation CD. Go to the <CD-ROOT>\SUPPORT\TOOLS\ directory.

    2. Run the Command Prompt: Start, All Programs, Windows Support Tools, Command Prompt.

    3. Type the following in the open Command Prompt window: 
      sc config CASDBEngine depend= MSSQLXXXX

      sc config CASMgmtSvc depend= MSSQLXXXX
sc config CASUniversalAgent depend= MSSQLXXXX
sc config CASTapeEngine depend= MSSQLXXXX

    4. Go to step 3.

    Edit the registry manually:

    Create a Multi-String value named "DependOnService" under each of the following keys and set its value to your SQL service name (see step 1).

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASDBEngine

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASMgmtSvc

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASUniversalAgent

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASTapeEngine

  3. Reboot the computer. The errors should not reappear.

8.2 Known Issues for Upgrading to CA ARCserve Backup

8.3 Known Issues for the Client Agents

The following issues relating to the Client Agents are known to exist in this release:

8.4 Known Issues for CA ARCserve Backup Licensing

The following issue is known to exist in this release:

8.5 Known Issues for the Agent for IBM Informix

The following issues relating to the Agent for IBM Informix are known to exist in this release:

8.6 Known Issues for the Agent for Lotus Domino

The following issues relating to the Agent for Lotus Domino are known to exist in this release:

8.7 Known Issues for the Agent for Microsoft Exchange Server

The following issues relating to the Agent for Microsoft Exchange Server are known to exist in this release:

8.8 Known Issues for the Agent for Microsoft SharePoint Server

The following issues relating to the Agent for Microsoft SharePoint Server are known to exist in this release:

8.9 Known Issues for the Agent for Microsoft SQL Server

The following issues relating to the Agent for Microsoft SQL Server are known to exist in this release:

8.10 Known Issues for the Agent for Open Files

The following issues relating to the Agent for Open Files are known to exist in this release:

8.10.1 Microsoft Volume Shadow Copy Service (VSS)

The Agent for Open Files now includes support for Microsoft Volume Shadow Copy Service (VSS). The following issues relating to Microsoft VSS are known to exist:

8.10.2 Oracle Volume Shadow Copy Service (VSS)

The following issues relating to the Oracle VSS are known to exist:

8.11 Known Issues for the Agent for Oracle (Windows)

The following section provides information on support for the Agent for Oracle:

8.12 Known Issues for the Agent for Oracle on UNIX and Linux Platforms

The following issues relating to the Agent for Oracle (UNIX/Linux) are known to exist in this release:

8.13 Known Issues for the Agent for Sybase

The following issues relating to the Agent for Sybase are known to exist in this release:

8.14 Known Issues for the Agent for Virtual Machines

The following issues relating to the Agent for Virtual Machines are known to exist in this release:

8.15 Known Issues for the Enterprise Option for AS400

The following issues relating to the Enterprise Option for AS400 are known to exist in this release:

8.16 Known Issues for the Enterprise Option for IBM 3494

When using the Enterprise Option for IBM 3494 with the Storage Area Network (SAN) Option, the Tape Engine on the distributed machines may fail. To prevent this failure, ensure that the most current IBM tape driver is installed on the primary and distributed machines. To do so, perform the following procedure on each machine:

  1. Find the type of IBM drive installed:

  2. Find the registry key for this drive in the directory: 
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\type of IBM drive.

    For example, for an Ultrium drive, find the registry key for the drive in the following directory: 

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ibmlto

  3. Create the DWORD value DisableReserveUponOpen and set it to 1.

  4. Exit regedit and restart your computer.

    Note: For information on installing SAN distributed servers, see the Storage Area Network (SAN) Option Guide.

8.17 Known Issues for the Enterprise Option for SAP R/3 for Oracle (Windows)

The following issues relating to the Enterprise Option for SAP R/3 for Oracle (Windows) are known to exist in this release:

8.18 Known Issues for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

The following issues relating to the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux) are known to exist in this release:

8.19 Known Issues for the Enterprise Option for StorageTek ACSLS

The following issues relating to the Enterprise Option for StorageTek ACSLS are known to exist in this release:

8.20 Known Issues for the Disaster Recovery Option

The following issues relating to the Disaster Recovery Option are known to exist in this release:

8.21 Known Issues for Dashboard

The following issues related to Dashboard are known to exist in this release:

8.22 Known Issues for the CA ARCserve Backup Global Dashboard

The following issues are known to exist in this release:

8.23 Known Issues for the Image Option

The following section provides information regarding issues known to exist in this release of CA ARCserve Backup for the Image Option:

8.24 Known Issues for the NDMP NAS Option

The following issues relating to the NDMP NAS Option are known to exist in this release:

The following items relating to the NAS Restore backup sessions are not supported in this release:

8.25 Known Issues for the Storage Area Network (SAN) Option

The following issues relating to the SAN Option are known to exist in this release:

8.26 Known Issues for the Tape Library Option

The following issues relating to the Tape Library Option are known to exist in this release:

8.27 Known Issues for Central Agent Admin

The following issues regarding CA ARCserve Backup Central Agent Admin are known to exist in this release:

8.28 Known Issues for Displaying Non-English Characters

The following issues are known to exist in this release:

8.29 Known Issues for Documentation

The following section provides information about issues relating to the documentation for CA ARCserve Backup that are known to exist in this release.

Note: You can access the most up-to-date product documentation (PDFs) from the CA ARCserve Backup website at https://support.ca.com/prodinfo/arcserve

Alert Manager Help

Job Scheduler Wizard

8.30 Known Issues for the CA ARCserve Backup Infrastructure Visualization

The following issues related to Infrastructure Visualization are known to exist in this release:

8.31 Known Issues for the Microsoft Hyper-V VSS Writer

The following issues relating to the Microsoft Hyper-V VSS Writer is known to exist in this release:

9.0 Included Fixes

The following tables list the fixes included in the current release of CA ARCserve Backup. If you do not see a specific fix listed in this section, please contact CA Technical Support for more information.

T146531 T245634 T2D2793 T36A650 T5E5083 T5KC029 T5KZ051 T5PY038
T146532 T245635 T2D2796 T36A652 T5E5084 T5KC030 T5KZ054 T5PY041
T146536 T245636 T2D2800 T36A653 T5E5086 T5KC031 T5KZ055 T5PY042
T146537 T245637 T2D2801 T36A656 T5E5087 T5KC033 T5LD048 T5PY045
T16C878 T245638 T2D2802 T36A657 T5E5088 T5KC034 T5LD050 T5PY046
T16C879 T245639 T2D2806 T36A659 T5E5089 T5KC035 T5LD051 T5PY048
T16C882 T245640 T2D2807 T36A662 T5E5093 T5KC036 T5LD053 T5PY049
T16C883 T245641 T2D2809 T36A664 T5E5094 T5KC038 T5LD054 T5PY050
T16C884 T245642 T2D2810 T46B305 T5E5096 T5KC041 T5LD055 T5PY052
T16C886 T245643 T30A229 T46B307 T5E5098 T5KC042 T5OV033 T5PY053
T16C887 T245644 T31A551 T46B308 T5E5104 T5KC044 T5OV037 T5PY054
T16C888 T245645 T31A553 T46B309 T5E5105 T5KF064 T5OV038 T5QO003
T16C889 T245649 T31A554 T46B311 T5HP043 T5KF066 T5OV039 T5QO004
T16C890 T245652 T31A556 T46B312 T5HP048 T5KF068 T5OV040 T5QO007
T16C891 T245655 T31A557 T46B314 T5HP050 T5KF072 T5OV041 T5QO009
T16C892 T245659 T31A558 T46B315 T5HP051 T5KF073 T5OV042 T5QO016
T16C893 T245660 T31A559 T46B316 T5HP052 T5KF076 T5OV043 T5QO019
T16C894 T245661 T31A561 T46B317 T5HP056 T5KF077 T5OV044 T5R3001
T16C895 T245662 T31A564 T46B322 T5JS059 T5KF080 T5OV046  
T16C896 T245666 T36A624 T46B323 T5JS060 T5KM052 T5OV048  
T16C897 T245667 T36A625 T46B324 T5JS061 T5KM053 T5OV051  
T16C898 T245671 T36A626 T46B325 T5JS062 T5KM054 T5OV052  
T16C902 T254659 T36A627 T46B326 T5JS063 T5KM055 T5OV054  
T16C905 T2D2771 T36A628 T46B332 T5JS065 T5KM057 T5OV055  
T16C908 T2D2773 T36A629 T46B334 T5JS066 T5KM058 T5OV058  
T16C910 T2D2775 T36A630 T46B335 T5JS067 T5KM061 T5PY016  
T16C911 T2D2777 T36A631 T46B336 T5K7071 T5KM062 T5PY018  
T16C913 T2D2780 T36A632 T4C4078 T5K7079 T5KM064 T5PY019  
T16C914 T2D2781 T36A633 T50V058 T5K7080 T5KM066 T5PY020  
T16C915 T2D2782 T36A634 T512162 T5K7081 T5KM068 T5PY021  
T16C917 T2D2783 T36A635 T5DY032 T5K7082 T5KM069 T5PY022  
T16C918 T2D2784 T36A636 T5DY034 T5K7083 T5KZ041 T5PY023  
T16C919 T2D2785 T36A637 T5DY035 T5K7084 T5KZ042 T5PY026  
T16C923 T2D2786 T36A638 T5DY037 T5K7086 T5KZ043 T5PY027  
T16C924 T2D2787 T36A639 T5E5071 T5K7088 T5KZ044 T5PY028  
T245627 T2D2788 T36A640 T5E5075 T5K7089 T5KZ045 T5PY031  
T245628 T2D2789 T36A642 T5E5078 T5K7090 T5KZ046 T5PY032  
T245629 T2D2790 T36A644 T5E5080 T5K7091 T5KZ047 T5PY033  
T245632 T2D2791 T36A648 T5E5081 T5K7092 T5KZ048 T5PY034  
T245633 T2D2792 T36A649 T5E5082 T5K7098 T5KZ050 T5PY037  

10.0 CA ARCserve Backup r16 SP1

The following sections provide information for the CA ARCserve Backup r16 Service Pack 1 release.

10.1 Supported Operating Systems

This section provides the added supported operating systems for CA ARCserve Backup r16 SP1:

CA ARCserve Backup UNIX and Linux Data Mover:

Client Agent (UNIX and Linux):

Agent for Oracle (UNIX and Linux):

Enterprise Option for SAP R/3 for Oracle 11gR1/R2 (UNIX and Linux):

This section provides the added supported operating systems for Agents for Virtual Machines:

VMware ESX/ESXi Server Version VMware VCB Framework Version VDDK Version VMware vCenter Server Version
ESXi Server 5.0 N/A 1.2.1, 5.0 VMware vCenter Server 5.0

10.2 Installation Considerations

The following installation considerations are included in the CA ARCserve Backup r16 SP1 release:

This section provides information about general considerations while installing Patch Manager.

10.3 Known Issues

The following sections provide information about issues for CA ARCserve Backup r16 SP1:

Issues relating to CA ARCserve Backup Agent for Virtual Machines:

Issues relating to the CA ARCserve Backup Base Product:

10.4 Included Fixes for CA ARCserve Backup r16 Service Pack 1

The following fixes were included in CA ARCserve Backup r16 SP1. If you do not see a specific fix listed in this section, contact CA Technical Support for more information.

RO24705 T245673 T2D2823 T36A679 T46B353 T5JS068 T5KZ064 T5QO023
RO28635 T245675 T2D2824 T36A680 T5DQ092 T5JS071 T5KZ065 T5QO025
RO31571 T245676 T2D2826 T36A681 T5DQ095 T5JS074 T5KZ066 T5QO026
RO31785 T245677 T2D2828 T36A682 T5DQ097 T5KC047 T5KZ067 T5QO029
RO33528 T245678 T2D2829 T36A683 T5DQ094 T5KC050 T5KZ068 T5QO041
RO35207 T245680 T2D2830 T36A684 T5DQ098 T5KC051 T5KZ069 T5R3005
T146539 T245682 T2D2831 T36A686 T5DY074 T5KC052 T5KZ072 T5R3006
T146544 T245683 T2D2832 T36A687 T5DY077 T5KC053 T5KZ075 T5R3009
T146545 T245684 T2D2834 T36A691 T5DY080 T5KC054 T5KZ076 T5R3003
T146547 T245685 T2D2836 T36A692 T5DY084 T5KC055 T5KZ077 T5R3010
T146551 T245687 T2D2840 T36A694 T5DY086 T5KC057 T5LD059 T5R3011
T16C925 T245690 T31A566 T36A696 T5DY087 T5KC058 T5LD063 T5R3013
T16C926 T245691 T31A568 T36A698 T5DY088 T5KC059 T5LD065 T5R3014
T16C930 T245692 T31A570 T36A700 T5DY089 T5KF082 T5OV059 T5R3015
T16C932 T245693 T31A571 T36A702 T5DY093 T5KF083 T5OV061 T5R3017
T16C934 T245694 T31A572 T36A703 T5DY097 T5KF085 T5OV062 T5R3021
T16C936 T245695 T31A574 T36A706 T5DY098 T5KF086 T5OV063 T5R3022
T16C939 T245696 T31A576 T36A707 T5E5106 T5KF087 T5OV066 T5R3024
T16C940 T245699 T31A577 T36A709 T5E5107 T5KF088 T5OV069 T5R3025
T16C946 T245701 T31A579 T36A710 T5E5108 T5KM073 T5OV070 T5R3026
T16C947 T245702 T31A580 T36A711 T5E5111 T5KM076 T5OV071 T5SO001
T16C951 T245704 T31A581 T439134 T5E5116 T5KM077 T5OV075 T5SO003
T16C952 T245705 T36A667 T46B341 T5E5117 T5KM078 T5OV078 T5SO005
T16C953 T2D2813 T36A669 T46B342 T5E5119 T5KM079 T5OV079 T5SO006
T16C955 T2D2814 T36A670 T46B343 T5E5123 T5KM081 T5OV082 T5SO009
T16C957 T2D2815 T36A671 T46B346 T5E5126 T5KM083 T5OV083 T5SO010
T16C961 T2D2816 T36A672 T46B347 T5E5128 T5KM085 T5OV084 T5SO013
T16C962 T2D2817 T36A673 T46B349 T5HP059 T5KM086 T5PY038 T5SO014
T16C964 T2D2818 T36A678 T46B351 T5HP061 T5KZ060 T5PY055 T5SO015
T245671 T2D2822 T36A675 T46B352 T5JS061 T5KZ062 T5QO022 T5SO016

Note: Some test fixes require changes to the registry key. To implement these changes for a specific test fix, see Additional Information for Included Fixes.

10.4.1 Additional Information for Included Fixes

The following table contains additional information about specific test fixes for CA ARCserve Backup r16 SP1.

Fix Number Registry Key changes
T16C898

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\Tapeengine\Config

Value Name: (DWORD) EjectTape

Value: 1

Note: The value of 1 ejects the tape after inventory.
T16C940

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\Task\Merge

Value Name: (DWORD) RecoverCatalogSpan

Value: 1

Note: The value of 1 lets the catalog merge and span on a standalone tape device.
T2D2816

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\Task\Common\SRMREPORTTIME

Value Name: (DWORD) Enable

Value: 0

Note: The value of 0 disables SRM Probing.
T31A571

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CA ARCserve Backup\Base\Task\Common\PrePostAllow64

Value Name: N/A

Value: N/A
T31A577

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\ASMgr

Value Name: (DWORD) MaxNASSessionSize

Value: The number of files displayed in the NAS session.
T31A581

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\UniversalClientAgent

Value Name: (DWORD) RemoveRegEntry

Value: The path of the database where it is currently being used and saved.

Note: If the 'RemoveRegEntry' exists, then the tool deletes the restore path that is currently used after a successful restore job.
T36A681

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\SQLPAAdp\Instances\dbasql@<<ENTER_SQL_INSTANCE_NAME>>

Value Name: (DWORD) SkipBKSQLDRElements

Value: 0 or 1

Important! If the value is set to 1, the agent skips the ASDB DR Element. This key is for specific use only and is not recommended to set this value; otherwise you cannot restore your CA ARCserve Backup database from Disaster Recovery.
T36A684

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\Task\Backup

Value Name: (DWORD) BlockAllNotifyPopups

Value: 1

Note: The value of 1 displays a message.
T36A710

Set this registry for the fix on the agent.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve BackupSPS12Adp\Parameters

Value Name: (REG_SZ) AlterLogLocation

Value: The location where the new log writes to.
T46B349

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\Task\Backup

Value Name: (DWORD) AllowPreserveAccessTime

Value: 1

Note: The value of 1 lets UNIX or Linux Agent prevent the "last access time" from being modified in a differential or incremental rotation job.
T46B353

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\ClientAgent\Parameters\DisableW0009

Value Name: (DWORD) DisableW0009

Value: 0 or 1

Note: If the value is set to 1, the AW0009 warning message in the activity log is not displayed.
T5E5106

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\Tapeengine\Config

Value Name: (DWORD) UseRootDir

Value: 1

Note: The value set to 1 allow users to create devices under specific root directories except the C drive.
T5E5107

Set this registry for the fix on the server

For x86 OS = Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\Tapeengine\Config

For x64 OS = Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CA ARCserve Backup\Base\Tapeengine\Config

Value Name: (DWORD) SkipDuplicateFM

Value: 1

Note: The value set to 1 skips the adjacent file marks. When the required files have been restored then remove the registry value. This fix is a rare case.
T5JS068

Set this registry for the fix on the agent.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\UniversalClientAgent\Options\2000\1067

Value Name: (REG_DWORD) DisabledPublicFolder

Value: 1

Note: The value set to 1 disables the public folder database.
T5KF083

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CA ARCserve Backup\UniversalClientAgent\Options\1060

Value Name: (DWORD) EnableCheckNullFolder

Value: 1

Note: The value of 1 lets the Exchange Doc Level Agent skip blank public folder names during backup.
T5KM081

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\ClientAgent\Parameters

Value Name: (DWORD) VssAsyncTimeOut

Value: The value of the timeout session of the VSS operation.

Note: The value is in seconds. If the value does not exist in the registry, then the default value is 20 x 60 = 1200 seconds.
T5KZ065

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\ClientAgent\Parameters

Value Name: (DWORD) VimTimeout

Value: 60

Note: The value is set in minutes. Anything greater than 10 is advised. If the registry key is not specified, then the default timeout value is 10 minutes.
T5LD063

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\TapeEngine\Image

Value Name: (DWORD) SupportLargeDataSet

Value: 1

Note: The value of 1 slows down the backup performance
T5LD065

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\CA ARCserve Backup\Base\Task\Common\IgnoreNASError

Value Name: N/A

Value: N/A
T5PY055

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ ComputerAssociates\CA ARCserve Backup\SPS12Adp\Internal

Value Name: (DWORD) IsValid

Value: 1

Note: The value is set to 1 to allow the program to verify other registry settings for this fix. If the value is set to 0, the other registry settings for this fix are ignored.

 

Value Name: (REG_DWORD) SkipGetSQLServerServiceInfo

Value: 1

Note: The "Get SQLServer service" account name is omitted.

 

Value Name: (REG_SZ) AdditionalAccountForBackupRestoreSharedFolder

Value: The account name

Note: The account name runs the SQLServer instance.
 

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\ExchangeDBAgent\Parameters

Value Name: (DWORD) SkipIntegrity

Value: 0 or 1

Note: The value of 1 skips the integrity checking where 0 performs the integrity checking. This registry applies to Exchange 2003/2007/2010 Agents.

Important! Microsoft does not recommend disabling the DB integrity validation.
T2D2832, T5R3003, T5R3010

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\ClientAgent\Parameters

Value Name: (DWORD) DisableRecursiveHugeSystemState

Value: 0

Note: By default, this registry key is not present. However, if the system state backup increases to a large amount, then create this registry with the value set to 1.

10.5 Document Changes

This topic provides documentation changes for CA ARCserve Backup r16 SP1.

This section should include the following test fixes for section 9.0 Included Fixes for r16:

The following list describes topics in the CA ARCserve Backup r16 Readme that require changes for CA ARCserve Backup r16 SP1:

The following list describes user guides and the corresponding topics that require changes for CA ARCserve Backup r16 SP1:

11.0 Language Certifications

An internationalized product is an English product that runs correctly on local language versions of the required operating system and required third-party products and supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency, and number formats.

A translated product (sometimes referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

For CA ARCserve Backup for Windows, this release has been internationalized and translated into the following languages, in addition to the English release:

If you run this product on a language environment not included in the list, you may experience problems.

12.0 Contact CA

Contact CA Support

For your convenience, CA Technologies provides one site where you can access the information you need for your Home Office, Small Business, and Enterprise CA Technologies products. At http://ca.com/support, you can access the following:

Providing Feedback About Product Documentation

If you have comments or questions about CA Technologies product documentation, you can send a message to techpubs@ca.com.

If you would like to provide feedback about CA Technologies product documentation, complete our short customer survey, which is available on the CA Support website at http://ca.com/docs.

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