BrightStor^® ARCserve^® Backup for Linux r11.5 Readme
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10.0 Contact Customer Support

1.0 Welcome

Welcome to BrightStor^® ARCserve^® Backup for Linux r11.5. This Readme file contains important information to help you with your implementation of the product, including installation considerations, operating system information, known issues, and how to contact Computer Associates Customer Support.

1.1 Licensing

Information about licensing is available in the file RegisterIT.PDF on this CD. Refer to this file for information about licensing BrightStor ARCserve Backup and its components.

1.2 OEM Edition

If you have received Computer Associates BrightStor ARCserve Backup for Linux r11.5 OEM Edition, not all of the sections in this Readme file apply. This edition provides comprehensive backup and restore protection for a single server.

The full version of BrightStor ARCserve Backup for Linux r11.5 includes the BrightStor ARCserve Backup family of agents and options to enhance functionality, extend support to additional remote servers, and provide the ability to leverage automated hardware devices. These agents and options are not included in the OEM Edition. To implement the functionality provided through the options and agents, you can upgrade to the full version of BrightStor ARCserve Backup for Linux and add the required agents and options.

For more information about BrightStor ARCserve Backup, access the Computer Associates web site, http://ca.com/.

2.0 Operating System Support

You can run BrightStor ARCserve Backup on the following operating systems:

• Red Hat Enterprise Linux 3 (AS, ES) (x86, AMD64, and Intel EM64T)

• Red Hat Enterprise Linux 3, minimum Update 4 (AS, ES) (IA64)

• Red Hat Enterprise Linux 4 (AS, ES) (x86, AMD64, and Intel EM64T, IA64)

• SuSE Linux Enterprise Server 8 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Linux Enterprise Server 9 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Standard Server 8

• SuSE Professional 9, 9.1, 9.2. and 9.3

• Turbolinux Enterprise Server 8

• Turbolinux Server 10

• Miracle Linux 3.0 (x86, AMD64, and Intel EM64T)

• Red Flag Advanced Server 4.0 and 4.1

• Red Flag Data Center Server 4.1 (x86, AMD64, Intel EM64T, and IA64)

• Asianux 1.0

Note: To run BrightStor ARCserve Backup on Red Hat Enterprise Linux 4 IA64, you must install the IA-32 Execution Layer from Red Hat. For more information, see the Red Hat Enterprise Linux 4 release notes.

2.1 Agent for Apache Web Server

The BrightStor^® ARCserve^® Backup Agent for Apache Web Server is supported on the following operating systems:

• Red Hat 8 and 9

• Red Hat Enterprise Linux 2.1 and 3, 4 (AS, ES, WS)

• Red Hat Advanced Server 2.1

• SuSE Linux Enterprise Server 7, 8, and 9

• SuSE Standard Server 8

• SuSE Linux Desktop 1

• SuSE Professional 8, 9, 9.1, 9.2, 9.3

• Novell Linux Desktop 9

• Turbolinux Workstation 8

• Turbolinux Enterprise Server 8

• Turbolinux 10 Server

• Turbolinux 10F

• Turbolinux 10 Desktop

• Miracle Linux 2.1 and 3.0

• Red Flag Linux 3.0,

• Red Flag Advanced Server 4.0, and 4.1

• Red Flag Data Center Server 4.0 and 4.1

• Asianux 1.0

• SCO Linux Server 4 (based on United Linux 1.0)

2.2 Agent for Lotus Domino

The BrightStor^® ARCserve^® Backup Agent for Lotus Domino is supported on the following operating systems:

• Red Hat Enterprise Linux 2.1 (AS, ES, WS) 6.0.3 only

• Red Hat Enterprise Linux 3.0 (AS, ES, WS) 6.0.3, 6.5.2, and 6.5.3

• Red Hat Advanced Server 2.1

• SuSE Enterprise Server 8 for Intel (SLES)

• Turbolinux Enterprise Server 8

2.3 Agent for MySQL

The BrightStor^® ARCserve^® Backup Agent for MySQL is supported on the following operating systems:

• Red Hat 8 and 9

• Red Hat Advanced Server 2.1

• Red Hat Enterprise Linux 2.1 (AS, ES, WS)

• Red Hat Enterprise Linux 3 (AS, ES, WS) (x86, AMD64, and Intel EM64T)

• Red Hat Enterprise Linux 3 Update 4 (AS, ES, WS) (IA64)

• Red Hat Enterprise Linux 4 (AS, ES, WS) (x86, AMD64, Intel EM64T, and IA64)

• SuSE Linux Enterprise Server 7

• SuSE Linux Enterprise Server 8 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Linux Enterprise Server 9 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Standard Server 8

• SuSE Professional 8, 9, 9.1, 9.2. and 9.3

• Novell Linux Desktop 9

• Turbolinux Enterprise Server 8

• Turbolinux Workstation 8

• Turbolinux 8 for AMD64

• Turbolinux 10 Server

• Turbolinux 10F

• Turbolinux 10 Desktop

• Miracle Linux 2.1

• Miracle Linux 3.0 (x86, AMD64, and Intel EM64T)

• Red Flag Desktop 3.0 and 3.2

• Red Flag Advanced Server 4.0 and 4.1

• Red Flag Data Center Server 4.0

• Red Flag Data Center Server 4.1 (x86, AMD64, Intel EM64T, and IA64)

• Asianux 1.0

2.4 Agent for Oracle

The BrightStor^® ARCserve^® Backup Agent for Oracle is supported on the following operating systems:

• Red Hat Enterprise Linux 2.1, 3.0, 4.0

• Red Hat Advanced Server 2.1, 3.0

• SuSE Enterprise Server 7, 8, and 9

• Red Flag Linux 3.0 and 3.2

• Red Flag Linux Data Center Server 4.0, 4.1

2.5 Client Agent for Linux

The BrightStor^® ARCserve^® Backup Client Agent for Linux is supported on the following operating systems:

• Red Hat 8 and 9

• Red Hat Advanced Server 2.1

• Red Hat Enterprise Linux 2.1 (AS, ES, WS)

• Red Hat Enterprise Linux 3 (AS, ES, WS) (x86, AMD64, and Intel EM64T)

• Red Hat Enterprise Linux 3 Update 4 (AS, ES, WS) (IA64)

• Red Hat Enterprise Linux 4 (AS, ES, WS) (x86, AMD64, Intel EM64T, and IA64)

• SuSE Linux Enterprise Server 7

• SuSE Linux Enterprise Server 8 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Linux Enterprise Server 9 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Standard Server 8

• SuSE Professional 8, 9, 9.1, 9.2. and 9.3

• SuSE Linux Desktop 1

• Novell Linux Desktop 9

• Turbolinux Enterprise Server 8

• Turbolinux Workstation 8

• Turbolinux 8 for AMD64

• Turbolinux 10 Server

• Turbolinux 10F

• Turbolinux 10 Desktop

• Miracle Linux 2.1

• Miracle Linux 3.0 (x86, AMD64, and Intel EM64T)

• Red Flag Desktop 3.0 and 3.2

• Red Flag Advanced Server 4.0 and 4.1

• Red Flag Data Center Server 4.0

• Red Flag Data Center Server 4.1 (x86, AMD64, Intel EM64T, and IA64)

• Asianux 1.0

• SCO Linux Server 4.0

• Debian 3.0

2.6 Disaster Recovery Option

The BrightStor^® ARCserve^® Backup Disaster Recovery Option is supported on the following operating systems:

• Red Hat Enterprise Linux 3 (AS, ES)

• Red Hat Enterprise Linux 3 Update 4 (AS, ES)

• Red Hat Enterprise Linux 4 (AS, ES)

• SuSE Enterprise Server 8 and 9

• SuSE Standard Server 8

• SuSE Professional 9, 9.1, 9.2. and 9.3

• Turbolinux Enterprise Server 8

• Turbolinux Server 10

• Miracle Linux 3.0

• Red Flag Advanced Server 4.0 and 4.1

• Red Flag Linux Data Center Server 4.1

• Asianux 1.0

2.7 NDMP NAS Option

The BrightStor^® ARCserve^® Backup NDMP NAS Option is supported on the following operating systems:

• Red Hat Enterprise Linux 3 (AS, ES) (x86, AMD64, and Intel EM64T)

• Red Hat Enterprise Linux 3, minimum Update 4 (AS, ES) (IA64)

• Red Hat Enterprise Linux 4 (AS, ES) (x86, AMD64, and Intel EM64T, IA64)

• SuSE Linux Enterprise Server 8 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Linux Enterprise Server 9 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Standard Server 8

• SuSE Professional 9, 9.1, 9.2. and 9.3

• Turbolinux Enterprise Server 8

• Turbolinux Server 10

• Miracle Linux 3.0 (x86, AMD64, and Intel EM64T)

• Red Flag Advanced Server 4.0 and 4.1

• Red Flag Data Center Server 4.1 (x86, AMD64, Intel EM64T, and IA64)

• Asianux 1.0

2.8 SAN Option

The BrightStor^® ARCserve^® Backup Storage Area Network (SAN) Option is supported on the following operating systems:

• Red Hat Enterprise Linux 3 (AS, ES) (x86, AMD64, and Intel EM64T)

• Red Hat Enterprise Linux 3, minimum Update 4 (AS, ES) (IA64)

• Red Hat Enterprise Linux 4 (AS, ES) (x86, AMD64, and Intel EM64T, IA64)

• SuSE Linux Enterprise Server 8 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Linux Enterprise Server 9 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Standard Server 8

• SuSE Professional 9, 9.1, 9.2. and 9.3

• Turbolinux Enterprise Server 8

• Turbolinux Server 10

• Miracle Linux 3.0 (x86, AMD64, and Intel EM64T)

• Red Flag Advanced Server 4.0 and 4.1

• Red Flag Data Center Server 4.1 (x86, AMD64, Intel EM64T, and IA64)

• Asianux 1.0

2.9 Tape Library Option

The BrightStor^® ARCserve^® Backup Tape Library Option is supported on the following operating systems:

• Red Hat Enterprise Linux 3 (AS, ES) (x86, AMD64, and Intel EM64T)

• Red Hat Enterprise Linux 3, minimum Update 4 (AS, ES) (IA64)

• Red Hat Enterprise Linux 4 (AS, ES) (x86, AMD64, and Intel EM64T, IA64)

• SuSE Linux Enterprise Server 8 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Linux Enterprise Server 9 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Standard Server 8

• SuSE Professional 9, 9.1, 9.2. and 9.3

• Turbolinux Enterprise Server 8

• Turbolinux Server 10

• Miracle Linux 3.0 (x86, AMD64, and Intel EM64T)

• Red Flag Advanced Server 4.0 and 4.1

• Red Flag Data Center Server 4.1 (x86, AMD64, Intel EM64T, and IA64)

• Asianux 1.0

2.10 Enterprise Option for Advantage Ingres

The BrightStor^® ARCserve^® Backup Enterprise Option for Advantage^™ Ingres^® is supported on the following operating systems:

• Red Hat Enterprise Linux 3 (AS, ES) (AMD64)

• Red Hat Enterprise Linux 3 Update 4 (IA64)

• Red Hat Enterprise Linux 2.1 and 3.0

• Red Hat Advanced Server 2.1

• SuSE Enterprise Server 7 and 8

• SuSE Standard Server 8

• SuSE Linux Enterprise Server 9 (x86, AMD64, Intel EM64T, and IA64)

• SuSE Desktop 1

• SuSE Professional 9, 9.1, 9.2, 9.3

• Turbolinux Enterprise Server 8

• Turbolinux 10 Desktop

• Miracle Linux 2.0 and 2.1

• Red Flag Linux 3.0, 3.2, and 4.0

The option supports the following architectures:

• x86

• IA-64

• AMD64

2.11 Enterprise Option for SAP R3 for Oracle

The BrightStor^® ARCserve^® Backup Enterprise Option for SAP R3 for Oracle is supported on the following platforms:

• Red Hat Enterprise Linux 3.0

• SuSE Enterprise Server 9

3.0 System Requirements

The following sections provide system requirements for BrightStor ARCserve Backup and its agents and options.

3.1 BrightStor ARCserve Backup System Requirements

BrightStor ARCserve Backup requires, at minimum, the following:

• 500 MHz CPU

• 256 MB RAM

• 300 MB free disk space on the BrightStor ARCserve Backup installation file system

• 5 MB free disk space (temporary on /var file systems)

3.2 Advantage Ingres Database Requirements

The Advantage^™ Ingres^® database requires the following, at minimum, on Linux platforms:

• Advantage Ingres: 350 MB hard disk space

• Advantage Ingres database (empty): 350 MB (requires more space as data grows)

• Transaction logs: 1000 MB (default requirement)

If installed on the same file system, a minimum total of 1700 MB hard disk space is required on that file system.

The installation script provided on the installation media lets you provide an alternate temporary space if /var/tmp does not have sufficient space.

3.3 Browser Support

BrightStor ARCserve Backup requires, at minimum, one of the following supporting browsers:

• Internet Explorer 6.0

• Mozilla 1.4

3.4 Agent for Apache Web Server System Requirements

To use the Agent for Apache Web Server, you must satisfy the following minimum system requirements:

• 500 MHz CPU

• 256 MB RAM

• 15 MB free disk space

Web Server Support

You can use the Agent for Apache Web Server with the following:

• Apache 1.3.23, 1.3.26

• Apache 2.0.46, 2.0.48, and 2.0.49

3.5 Agent for Lotus Domino

To use the Agent for Lotus Domino, you must satisfy the following minimum system requirements:

• 500 MHz CPU

• 256 MB RAM

• 15 MB free disk space

Database Support

You can use the Agent for Lotus Domino with the following databases:

• Lotus Domino 5.0.4-11

• Lotus Domino 6.0

• Lotus Domino 6.5, 6.5.1, 6.5.2, and 6.5.3

3.6 Agent for MySQL System Requirements

To use the Agent for MySQL, you must satisfy the following minimum system requirements:

• 500 MHz CPU

• 256 MB RAM

• 15 MB free disk space

Database Support

You can use the Agent for MySQL with the following databases:

• MySQL 3.23.22, 3.23.52, 3.23.56, 3.23.58

• MySQL 4.0.15 and 4.0.18

• MySQL 4.1.8, 4.1.10

3.7 Agent for Oracle System Requirements

To use the Agent for Oracle, you must satisfy the following minimum system requirements:

• 500 MHz CPU

• 256 MB RAM

• 15 MB free disk space

Linux x86

To use the Agent for Oracle on Linux x86, you must satisfy the following minimum system requirements:

• X86 an compatible platform machines

• 500 MHz CPU

• 256 MB RAM

• 25 MB free disk space

Linux AMD64

To use the Agent for Oracle on Linux AMD64, you must satisfy the following minimum system requirements:

• AMD64 platform machines

• 1 GHz CPU

• 256 MB RAM

• 25 MB free disk space

Database Support

You can use the Agent for Oracle with the following databases:

• Oracle 8.0.5-6, 8.1.5, 8.1.6, and 8.1.7

• Oracle 9.0.1, 9.0.1.1, and 9.2.0

• Oracle 10.1.0 (10g), 10.2, RAC 9i and 10g, OCFS on Linux

3.8 Client Agent for Linux System Requirements

To use the Client Agent for Linux, you must satisfy the following minimum system requirements:

• 500 MHz CPU running supported Linux operating system

• 256 MB RAM

• 25 MB free disk space

3.9 Disaster Recovery Option System Requirements

To use the Disaster Recovery Option, you must satisfy the following minimum system requirements:

• 500 MHz CPU

• 256 MB RAM

• 300 MB free disk space (includes server and manager)

3.10 NDMP NAS Option System Requirements

To use the NDMP NAS Option, you must satisfy the following minimum system requirements:

• 500 MHz CPU

• 256 MB RAM

• 300 MB free disk space (includes server and manager)

NAS Filer Support

The Network Appliance servers must have a minimum of Data ONTAP Version 6.01 R3.

Note: For a complete list of the ONTAP versions supported with Network Appliance NAS Filers, see the online Certified Device List.

3.11 Storage Area Network (SAN) Option System Requirements

To use the Storage Area Network (SAN) Option, you must satisfy the following minimum system requirements:

• 500 MHz CPU

• 256 MB RAM

• 300 MB free disk space (includes server and manager)

3.12 Tape Library Option System Requirements

To use the Tape Library Option, you must satisfy the following minimum system requirements:

• 500 MHz CPU

• 256 MB RAM

• 300 MB free disk space (includes server and manager)

3.13 Enterprise Option for Advantage Ingres System Requirements

To use the Enterprise Option for Advantage Ingres, you must satisfy the following minimum system requirements:

• 500 MHz CPU

• 256 MB RAM

• 25 MB free disk space

Database Support

You can use the Enterprise Option for Advantage Ingres with the following databases:

• Advantage Ingres 2.5

• Advantage Ingres 2.6 Service Pack 2

• Advantage Ingres 3.0 (including clustered-Ingres and OCFS support on Linux x86 32-bit)

3.14 Enterprise Option for SAP R3 for Oracle

To use the Enterprise Option for SAP R3 for Oracle, you must satisfy the following minimum system requirements:

• 500 MHz CPU

• 256 MB RAM

• 25 MB free disk space

Database Support

You can use the Enterprise Option for SAP R3 for Oracle with the following databases:

• SAP R3 4.6x and 4.7

• SAP R3 6.1, 6.2, and 6.4

4.0 Installation Considerations

The following section provides information to consider when installing BrightStor ARCserve Backup and its agents and options:

• Remote installation and silent installation of the client agents for Windows 98 and Windows Me are not supported in the Master Setup.

• Any Oracle job already submitted in the BrightStor ARCserve Backup queue before you upgrade must be removed and recreated. These jobs do not work with the newer version of the Agent for Oracle. This includes any job containing at least one Oracle instance backup.

• Because this release of BrightStor ARCserve Backup does not support UTF-8 encoding for Japanese, if you use, at minimum, Japanese Red Hat Enterprise Server version 4, we recommend that you change your locale to EUC before installing this release of BrightStor ARCserve Backup.

5.0 General Considerations

The following section provides general information to consider when using BrightStor ARCserve Backup and its agents or options:

• By default, online backup is not supported for VMWare virtual disk files on VMware ESX servers. Some scripts are available to make this possible. Contact Computer Associates for information about these scripts.

• Cross-platform management is supported only on the Agent for Oracle, Agent for Informix, and Agent for Sybase.

5.1 Agent for Oracle Considerations

The following section provides information to consider when using the Agent for Oracle:

• The Restore by Media and Restore by Session options are not supported for this release.

• Because of a requirement imposed by Oracle, you must add the following to the Common Agent configuration file (agent.cfg) on Red Hat Linux 3.0:

  LD_ASSUME_KERNEL=2.4.19
  

  Add this environment variable to the section for the Agent for Oracle, as in the following example:

  [46]
  # Oracle Agent
  NAME       OracleAgent
  VERSION    11.5.0
  HOME       /opt/CA/BABoraagt
  #ENV       BAB_HOME=/opt/CA/BrightStorARCserve
  ENV        CAS_ENV_ORACLE_AGENT_HOME=/opt/CA/BABoraagt
  #ENV       CA_ENV_NUM_OF_REST_BUFF=
  ENV        DAYS_ORAGENTD_LOGS_RETAINED=1
  ENV        DAYS_RMAN_SCRIPTS_RETAINED=1
  ENV        LD_ASSUME_KERNEL=2.4.19     
  ENV        CAS_INITIATED=1
  ENV        ORACLE_SHUTDOWN_TYPE=immediate
  #ENV       NLS_LANG=american
  ENV        NLS_DATE_FORMAT=MM/DD/YYYY/HH24:MI:SS
  ENV    LD_LIBRARY_PATH=/opt/CA/BABcmagt:/usr/lib:/opt/CA/BABoraagt:/opt/CA/BABoraagt/lib:/opt/CA/CAlib:$LD_LIBRARY_PATH
  BROWSER    oraclebr
  AGENT  oragentd
  

  Additionally, you must set this environment variable before starting Oracle.

• Although the Disk Staging Option has been added to BrightStor ARCserve Backup, child jobs generated by RMAN use the full backup staging policy. You cannot currently extend incremental or differential staging policies to the child jobs generated by RMAN, although this functionality is expected to be included in a future release.

6.0 Known Issues

The following sections provide information about issues and limitations known to exist in BrightStor ARCserve Backup for this release.

6.1 Base Product Known Issues

The following issues relating to the BrightStor ARCserve Backup base product are known to exist in this release:

• Restore by Media is not supported for database restore operations. During restore jobs that include database sessions, the server skips these sessions and reports that they were skipped in the Activity log.

• Due to a known issue for IA64 on Red Hat Enterprise Linux 3 Update 4 and Red Hat Enterprise Linux 4, backing up the /var/log/lastlog file can take a very long time, seriously affecting backup performance. Because of the nature and size of this file, we recommend that you exclude this file from your backup operations.

• Due to a known issue with JDK 1.5, under certain circumstances, you may experience difficulty in printing reports from the Report Manager. You may receive the message "No Print Service found" even if printers are connected properly to your system. You can change your JDK version to 1.4 to avoid this problem.

• When BrightStor ARCserve Backup is running, stopping and restarting the Database Service (cadbd) may cause problems with the Queue Service (caqd) and in the GUI. To address this issue, after the Database Service recycles, recycle the Queue Service and restart any open managers.

• After merge operations, the remote agent host information is not reproduced correctly. To address this issue, perform the following procedure:

  1. Use the hostname that appears as Machine Name in the DNS table when you add client machines in the Database Manager.
  2. Back up the client information before you reinitialize the BrightStor ARCserve Backup database.
  3. After you merge information from a file system device, check the Database Manager to verify that all of the client information is reproduced correctly.

6.2 Agent for Lotus Domino Known Issues

The following issues related to the Agent for Lotus Domino are known to exist in this release:

• The Smart Restore functionality is not supported for the Agent for Lotus Domino.

• Compare Media to Disk is not supported on Agent for Lotus Domino sessions.

6.3 Agent for MySQL Known Issues

The following issues related to the Agent for MySQL are known to exist in this release:

• The Smart Restore functionality is not supported for the Agent for MySQL.

• The agent has a session password limitation of 15 bytes. Avoid using session passwords longer than 15 bytes when backing up MySQL sessions.

• Compare Media to Disk is not supported on Agent for MySQL sessions.

6.4 Agent for Oracle Known Issues

The following issues related to the Agent for Oracle are known to exist in this release:

• You cannot back up multiple Oracle instances in the same job.

• You cannot mix Oracle instance backups and other backup types (for example, file system backup or any other database type backup).

• This release of BrightStor ARCserve Backup cannot restore data backed up with the BrightStor^® ARCserve^® Backup version 9.0 Agent for Oracle.

• Merge operations on file system devices containing Oracle backup sessions are not supported for this release. However, merge operations with tapes containing Oracle backup sessions are successful.

• The agent does not support session passwords.

• Compare Media to Disk is not supported on Agent for Oracle sessions.

6.5 Known Issues for the Disaster Recovery Option

The following issues affecting the Disaster Recovery Option are known to exist in BrightStor ARCserve Backup for this release:

• The Disaster Recovery Option recovers only BrightStor format media. When you perform a full backup for disaster recovery purposes, do not change the media format to Posix tar format or Posix cpio format.

• Due to LVM2 limitations, the Disaster Recovery Option cannot recreate the following if they were originally created using LVM1:

  • More than 255 Logical Volumes in a single volume group

  • Snapshot Volumes or Logical Volumes named "snapshot"

  • Logical Volumes with FAT/MSDOS file systems

• The option does not support recovery from auto-loaders, changers, or tape libraries. However, you can recover a system if the backup tape is loaded from the slot to the drive either manually or from the server using mtx. For more information, enter mtx help.

6.6 Known Issues for the NDMP NAS Option

The following issues related to the NDMP NAS Option are known to exist in this release:

• If you are using a tape that was formatted using an older version of the option (earlier than BrightStor ARCserve Backup for Linux r11.1), you must reformat the tape using the updated NDMP NAS Option to be compatible with other BrightStor ARCserve Backup tape formats before you can add sessions to the tape.

  Note: You can still restore backed up sessions from tapes formatted with older versions of the option.

• The option does not support the merging of multiplexing formatted tape in a NAS environment using the NAS-attached device.

• The option does not support Custom Incremental and Custom Differential backup methods.

• The NDMP NAS Option for UNIX cannot merge tapes formatted with the NDMP NAS Option for Windows.

6.7 Enterprise Option for Advantage Ingres Known Issues

The following issues related to the Enterprise Option for Advantage Ingres are known to exist in this release:

• The Smart Restore functionality is not supported for the Enterprise Option for Advantage Ingres.

• Compare Media to Disk is not supported on Enterprise Option for Advantage Ingres sessions.

• For any Advantage Ingres database, before you submit its first rotation backup job, we strongly recommend that you perform a checkpoint of that database either by executing the Advantage Ingres ckpdb utility, as described in the Advantage Ingres documentation, or by running a full backup of the database using BrightStor ARCserve Backup.

6.8 Enterprise Option for SAP R3 for Oracle Known Issues

The following issues related to the Enterprise Option for SAP R3 for Oracle are known to exist in this release:

• The Smart Restore functionality is not supported for the Enterprise Option for SAP R3 for Oracle.

• Compare Media to Disk is not supported on Enterprise Option for SAP R3 for Oracle sessions.

6.9 Known Issues for BrightStor Portal Integration

The following issues relating to the integration of BrightStor ARCserve Backup r11.5 with BrightStor^® Portal r11.1 are known to exist in this release:

• If you plan to use the BrightStor Portal to manage and report on BrightStor ARCserve Backup, you must ensure that you have applied the latest patches for BrightStor Portal r11.1. These patches are available at http://supportconnect.ca.com. For more information, see the iGateway and iSponsor readme documentation included with this release.

• After you install the BrightStor Portal, you must update the iGateway on the portal server to iGateway 4.0.

• The current iGateway and iSponsor release does not support 64-bit systems. Therefore, the BrightStor Portal Integration tool is not supported on x86-64-bit systems and IA-64-bit systems.

• The current iGateway and iSponsor release is supported on the following Linux platforms:

  • Red Hat Enterprise Linux 3 (ES, AS)

  • SuSE Enterprise Server 8 SP3, 9.0

  The BrightStor Portal Integration tool is not supported on other Linux platforms.

7.0 Documentation Changes

Updated guides will be available at http://ca.com/support.

The following section provides information about items that have not yet been changed in the product documentation, but that affect the information in that documentation:

• In the Getting Started guide, the section Backward Compatibility lists the versions of BrightStor ARCserve Backup and BrightStor Enterprise Backup with which this release is compatible. This list should include BrightStor Enterprise Backup version 10.0.

• In the Release Summary, the section Application and Platform Currency states that BrightStor ARCserve Backup r11.5 provides Linux and HP-UX support on IA64 processors. This should state that BrightStor ARCserve Backup provides Linux support on IA64 processors.

• The following new switch has been added to the ca_devmgr command:

  -regenerate <adapter #> <scsi ID> <lun> <tape name> [ <random ID> <mm/dd/yyyy> ]
  

  This option is for use with file system devices. It lets you regenerate a new volume header with a new name that you specify.

  After you generate a new volume header, you can merge all of the sessions on the file system device into the BrightStor ARCserve Backup database. This capability lets you initiate restore operations from the file system device using the merged session data.

  If you know the original tape name (<tapename>) and its random ID (<randomID>), you can reuse them such that the session records in the BrightStor ARCserve Backup database can reconnect to the volume without having to merge the session records again.

  Use the <mm/dd/yyyy> parameter to specify the expiration date of the file system device.

• The Administrator Guide and the online help state that you can define staging policies that direct BrightStor ARCserve Backup to create a makeup job on Hold or back up directly to tape if an exceeds threshold condition occurs. This statement should indicate that you can define staging policies that direct BrightStor ARCserve Backup to create a makeup job to back up directly to tape if an exceeds threshold condition occurs or to create a makeup job on Hold if a data migration failure occurs.

• The Enterprise Option for Advantage Ingres Guide should contain the following information:

  You can set the size of the Ingresd.log file in the agent.cfg file. To do so, enter one of the following variables to the agent.cfg file:

  CA_ENV_LOG_MAX_SIZE: The maximum log size when writing normal execution messages. Enter an integer value representing the number of bytes of the file. The default value is 20 MB.

  CA_ENV_DBGLOG_MAX_SIZE: The maximum log size when writing debug level messages. Enter an integer value representing the number of bytes of the file. The default value is 200 MB.

• In the Uninstall the Option section, the Enterprise Option for Advantage Ingres Guide states the following:

  At the command line prompt, enter the following command to uninstall the Linux operating systems:

  rpm -e BABinging

  This section should state the following:

  At the command line prompt, enter the following command to uninstall the option:

  rpm -e BABinging

• In the Raw Data Locations section of the chapter Backing Up Databases, and in the Best Practices chapter, the Enterprise Option for Advantage Ingres Guide states in error that you can use RAW data locations. These are not supported by Advantage Ingres.

• The Restoring Data chapter of the Administrator Guide states that BrightStor ARCserve Backup provides three methods to select the files to restore. The subsequent section should provide the following information about Restore by File System:

  The Restore by File System view displays only the last instance of a backup. To view and access all other instances, select the object that you want to restore and click the Version History button. If there are multiple partial backups of the same drive, the Restore by File System view displays only the last backup. However, if there is a full volume backup of the drive available, the last full backup is displayed, instead of the last partial backup.

  For example, if a drive contains two directories that were backed up on April 21 and April 28, and if a full backup of the drive was performed on April 1, only the April 1 backup appears in the Restore Manager.

  To restore the April 28 instance of one of the directories, select the directory in the Restore by File System view and click Version History. From the Version History dialog, select the April 28 instance and click Select.

  The Restore by File System view uses the BrightStor ARCserve Backup database; if the database engine is stopped, this method is not available.

• In the Disaster Recovery Option Guide, the following information should be included in the Frequently Asked Questions appendix:

  I am experiencing problems during the startup of my X-Window environment during Disaster Recovery. What can I do to correct this?

  BrightStor ARCserve Backup Disaster Recovery program runs in the X-Window environment with some default settings suitable for most Linux systems. If the X-Windows cannot be launched in your environment, you may need to manually set up the X-Windows environment using the following procedure:

1. Press Ctl+Alt+Backspace to enter a console and run the commands identified in one of the following methods:

Method 1:

Enter the following commands:

cd /etc/X11
cp XF86Config.alt XF86Config 

Method 2:

Enter the following command:

xf86config 

You are prompted to make hardware selections. When you have made all of the necessary selections, you are prompted with the question "Shall I write it to /etc/X11/XF86Config?" Answer Y for yes.

2. To verify the setup of the X-Windows environment, run the following command:

xinit

3. If X-Windows runs properly, press Ctl+Alt+Backspace to enter the console and run the following command to continue with the disaster recovery process:

DRstart 

8.0 Language Certifications

An internationalized product is an English product that runs correctly on local language versions of the required operating system and required third-party products, and supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency, and number formats.

A translated product (sometimes referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

BrightStor ARCserve Backup for Linux r11.5 has been internationalized and translated into the following languages, in addition to the English release:

• Brazilian-Portuguese

• French

• German

• Italian

• Japanese

• Korean

• Simplified Chinese

• Spanish

• Traditional Chinese

If you run this product on a language environment not included in the list, you may experience problems.

9.0 Documentation

Each PDF guide in a documentation set has a unique Document ID (DID) that appears on the title page of the guide. The DID uses the first six characters to identify the guide, a hyphen, then two characters at the end to identify the edition and language in which it is written. For example, D01209-1E identifies the first edition of the English version of the BrightStor ARCserve Backup for Linux Release Summary. When the second edition of this guide is published, the DID is incremented to D01209-2E. The DID is used without the hyphen for the .PDF file on the product media and on SupportConnect as shown in Filename column of the following table.

The DIDs and filenames for this product's guides are:

Guide Name	DID	Filename
BrightStor ARCserve Backup for Linux Release Summary	D01209-1E	D012091E.PDF
BrightStor ARCserve Backup for Linux Getting Started	D01210-1E	D012101E.PDF
BrightStor ARCserve Backup for Linux Administrator Guide	D01211-1E	D012111E.PDF
Advantage Ingres Embedded Edition Administrator Guide	P00276-2E	P002762E.PDF
BrightStor ARCserve Backup for Linux Agent for Apache Web Server Guide	D01212-1E	D012121E.PDF
BrightStor ARCserve Backup for Linux Agent for Lotus Domino Guide	D01214-1E	D012141E.PDF
BrightStor ARCserve Backup for Linux Agent for MySQL Guide	D01213-1E	D012131E.PDF
BrightStor ARCserve Backup for Linux Agent for Oracle Guide	D01216-1E	D012161E.PDF
BrightStor ARCserve Backup Client Agents Guide	D01165-1E	D011651E.PDF
BrightStor ARCserve Backup for Linux Disaster Recovery Option Guide	D01217-1E	D012171E.PDF
BrightStor ARCserve Backup for Linux NDMP NAS Option Guide	D01218-1E	D012181E.PDF
BrightStor ARCserve Backup Storage Area Network (SAN) Option Guide	D01166-1E	D011661E.PDF
BrightStor ARCserve Backup for Linux Tape Library Option Guide	D01219-1E	D012191E.PDF
BrightStor ARCserve Backup for Linux Enterprise Option for Advantage™ Ingres®	D01220-1E	D012201E.PDF
BrightStor ARCserve Backup for Linux Enterprise Option for SAP R/3 for Oracle Guide	D01221-1E	D012211E.PDF

The DID for this Readme file appears under the Readme title; the DID without the hyphen is used for the Readme filename on SupportConnect.

10.0 Contact Customer Support

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact Customer Support at http://ca.com/support.