CA Technologies

CA ARCserve® Backup r15 Readme

1.0 Welcome

2.0 Operating System Support
2.1 Supported Operating Systems for the Base Product
2.2 Supported Operating Systems for CA ARCserve Backup CA ARCserve Replication (formerly, CA XOsoft) Integration
2.3 Supported Operating Systems for the CA ARCserve Backup Client Agents
2.4 Supported Operating Systems for the Agent for IBM Informix
2.5 Supported Operating Systems for the Agent for Lotus Domino
2.6 Supported Operating Systems for the Agent for Microsoft Exchange Server
2.7 Supported Operating Systems for the Agent for Microsoft SharePoint Server
2.8 Supported Operating Systems for the Agent for Microsoft SQL Server
2.9 Supported Operating Systems for CA ARCserve Backup for Microsoft Windows Essential Business Server
2.10 Supported Operating Systems for CA ARCserve Backup for Small Business Server Editions
2.11 Supported Operating Systems for the Agent for Oracle (UNIX/Linux)
2.12 Supported Operating Systems for the Agent for Oracle (Windows)
2.13 Supported Operating Systems for the Agent for Open Files
2.14 Supported Operating Systems for the Agent for Sybase
2.15 Supported Operating Systems for the Agent for Virtual Machines
2.16 Supported Operating Systems for the Disaster Recovery Option
2.17 Supported Operating Systems for the Enterprise Module
2.18 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle
2.19 Supported Operating Systems for the NDMP NAS Option
2.20 Supported Operating Systems for the Storage Area Network (SAN) Option
2.21 Supported Operating Systems for SRM
2.22 Supported Operating Systems for the Tape Library Option
2.23 Supported Operating Systems for CA ARCserve Backup UNIX and Linux Data Mover
2.24 Supported Operating Systems for CA ARCserve Backup Dashboard
2.25 Supported Operating Systems for the CA ARCserve Backup Global Dashboard
2.26 Supported Operating Systems for CA ARCserve Backup Infrastructure Visualization
2.27 Supported Virtualization Platform for CA ARCserve Backup

3.0 System Requirements
3.1 System Requirements for the CA ARCserve Backup Base Product
3.2 System Requirements for CA ARCserve Backup and CA ARCserve Replication Integration
3.3 System Requirements for the CA ARCserve Backup Client Agents
3.4 System Requirements for the Agent for IBM Informix
3.5 System Requirements for the Agent for Lotus Domino
3.6 System Requirements for the Agent for Microsoft Exchange Server
3.7 System Requirements for the Agent for Microsoft SharePoint Server
3.8 System Requirements for the Agent for Microsoft SQL Server
3.9 System Requirements for the CA ARCserve Backup for Microsoft Windows Essential Business Server
3.10 System Requirements for the CA ARCserve Backup Small Business Server Editions
3.11 System Requirements and Oracle Database Support for the Agent for Oracle (UNIX/Linux)
3.12 System Requirements for the Agent for Oracle (Windows)
3.13 System Requirements for the Agent for Open Files
3.14 System Requirements for the Agent for Sybase
3.15 System Requirements for the Agent for Virtual Machines
3.16 System Requirements for the Central Management Option
3.17 System Requirements for the Disaster Recovery Option
3.18 System Requirements for the Enterprise Module
3.19 System Requirements for the Enterprise Option for IBM 3494
3.20 System Requirements for the Enterprise Option for SAP R/3 for Oracle
3.21 System Requirements for the Enterprise Option for StorageTek ACSLS
3.22 System Requirements for the Image Option
3.23 System Requirements for the NDMP NAS Option
3.24 System Requirements for the Serverless Backup Option
3.25 System Requirements for the Storage Area Network (SAN) Option
3.26 System Requirements for the Tape Library Option
3.27 System Requirements for the CA ARCserve Backup UNIX and Linux Data Mover
3.28 System Requirements for CA ARCserve Backup Dashboard
3.29 System Requirements for the CA ARCserve Backup Global Dashboard
3.30 System Requirements for CA ARCserve Backup Infrastructure Visualization
3.31 System Requirements for CA ARCserve Backup Infrastructure Global Visualization

4.0 Installation Considerations
4.1 Installation Considerations for the CA ARCserve Backup Base Product
4.2 Installation Considerations for CA ARCserve Backup for Microsoft Windows Essential Business Server
4.3 Installation Considerations for the Agent for Microsoft Exchange Server
4.4 Installation Considerations for the Agent for Microsoft SharePoint Server
4.5 Installation Considerations for the Agent for Microsoft SQL Server
4.6 Installation Considerations for the Agent for Open Files
4.7 Installation Considerations for the Media Management Option (MMO)
4.8 Installation Considerations for the Enterprise Module
4.9 Installation Considerations for the UNIX and Linux Data Mover
4.10 Installation Considerations for the CA ARCserve Backup Patch Manager
4.11 Installation Considerations for the CA ARCserve Backup for Virtual Machines
4.12 Installation Considerations for the Client Agents

5.0 Upgrade Considerations
5.1 Upgrade Considerations for the CA ARCserve Backup Base Product

6.0 General Considerations

7.0 Supported Upgrade Paths
7.1 Backward Compatibility

8.0 Known Issues
8.1 Known Issues for the Base Product
8.2 Known Issues for Upgrading to CA ARCserve Backup
8.3 Known Issues for the Client Agents
8.4 Known Issues for CA ARCserve Backup Licensing
8.5 Known Issues for CA ARCserve Backup for Microsoft Windows Essential Business Server
8.6 Known Issues for the Agent for IBM Informix
8.7 Known Issues for the Agent for Lotus Domino
8.8 Known Issues for the Agent for Microsoft Exchange Server
8.9 Known Issues for the Agent for Microsoft SharePoint Server
8.10 Known Issues for the Agent for Microsoft SQL Server
8.11 Known Issues for the Agent for Open Files
  8.11.1 Microsoft Volume Shadow Copy Service (VSS)
  8.11.2 Oracle Volume Shadow Copy Service (VSS)
8.12 Known Issues for the Agent for Oracle (Windows)
8.13 Known Issues for the Agent for Oracle (UNIX and Linux [RMAN])
8.14 Known Issues for the Agent for Sybase
8.15 Known Issues for the Agent for Virtual Machines
8.16 Known Issues for the Enterprise Option for AS400
8.17 Known Issues for the Enterprise Option for IBM 3494
8.18 Known Issues for the Enterprise Option for SAP R/3 Oracle
8.19 Known Issues for the Enterprise Option for StorageTek ACSLS
8.20 Known Issues for the Disaster Recovery Option
8.21 Known Issues for Dashboard
8.22 Known Issues for the CA ARCserve Backup Global Dashboard
8.23 Known Issues for the Image Option
8.24 Known Issues for the NDMP NAS Option
8.25 Known Issues for the Storage Area Network (SAN) Option
8.26 Known Issues for the Tape Library Option
8.27 Known Issues for Central Agent Admin
8.28 Known Issues for Displaying Non-English Characters
8.29 Known Issues for Documentation
8.30 Known Issues for the CA ARCserve Backup Infrastructure Visualization

9.0 Included Fixes

10.0 Language Certifications

11.0 Contact CA

1.0 Welcome

Welcome to the CA ARCserve Backup r15 Readme. This readme contains issues and other information discovered after publication including a complete list of the known issues for this release.

For details about how the features and enhancements for this release might affect you, see the CA ARCserve Backup Release Summary. You can access the most up-to-date product documentation (Online Help and PDFs) from the CA ARCserve Backup website at https://support.ca.com/prodinfo/arcserve.

CA ARCserve Backup supports the following suites:

2.0 Operating System Support

The following topics provide information about the supported operating systems for the CA ARCserve Backup base product, agents and options. For the most current information regarding supported operating systems, see the compatibility matrix on support.ca.com.

2.1 Supported Operating Systems for the Base Product

You can install the CA ARCserve Backup base product on the following operating systems. For the most current information regarding supported operating systems, see the compatibility matrix on support.ca.com.

Windows Server 2008 R2

Windows Server 2008 SP1, SP2

Windows Server 2008 Foundation

Windows Essential Business Server 2008

Windows Small Business Server 2008

Windows Storage Server 2008

Windows Server 2003

The CA ARCserve Backup base product is not supported on Windows Vista and Windows 7 systems. However, the following CA ARCserve Backup components are supported:

Windows Vista (x86 and x64) SP1, or SP2

Windows 7 Professional, Ultimate and Enterprise Editions (x86 and x64)

2.2 Supported Operating Systems for CA ARCserve Backup CA ARCserve Replication (formerly, CA XOsoft) Integration

To integrate CA ARCserve Backup with CA ARCserve Replication, install the following:

Master servers

Replica servers

For more information about integration, refer to the CA ARCserve Backup for Windows CA ARCserve Replication Integration Guide.

2.3 Supported Operating Systems for the CA ARCserve Backup Client Agents

You can install the CA ARCserve Backup Client Agent for Windows on the following operating systems:

You can install the CA ARCserve Backup Client Agent for NetWare on the following operating systems:

You can install the CA ARCserve Backup Client Agent for UNIX on the following operating systems:

You can install the CA ARCserve Backup Client Agent for Linux on the following operating systems:

You can install the CA ARCserve Backup Client Agent for Linux on OS/390 on the following operating systems:

You can install the CA ARCserve Backup Client Agent for Mac OS X on the following operating systems:

You can install the CA ARCserve Backup Client Agent for OpenVMS on the following operating systems:

You can install the CA ARCserve Backup Enterprise Option for AS400 on the following operating systems:

2.4 Supported Operating Systems for the Agent for IBM Informix

You can install the CA ARCserve Backup Agent for IBM Informix on the following operating systems:

Note: Windows 2000 Advanced Server supports Informix 10.00 only.

2.5 Supported Operating Systems for the Agent for Lotus Domino

You can install the CA ARCserve Backup Agent for Lotus Domino on the following operating systems:

Note: The Agent for Lotus Domino supports x86 and x64 systems, but not on IA64 systems. When installing on x64 systems, the default installation path is:

C:\Program Files (x86)\CA\ARCserve Backup Agent for Lotus Domino\

2.6 Supported Operating Systems for the Agent for Microsoft Exchange Server

You can install the CA ARCserve Backup Agent for Microsoft Exchange Server on the following operating systems:

2.7 Supported Operating Systems for the Agent for Microsoft SharePoint Server

You can install the CA ARCserve Backup Agent for Microsoft SharePoint Server on the following operating systems:

For Microsoft Office SharePoint Server 2007

For Microsoft SharePoint Server 2010

2.8 Supported Operating Systems for the Agent for Microsoft SQL Server

You can install the CA ARCserve Backup Agent for Microsoft SQL Server on the following operating systems:

For 32-bit Systems:

For 64-bit Systems:

2.9 Supported Operating Systems for CA ARCserve Backup for Microsoft Windows Essential Business Server

You can install CA ARCserve Backup for Microsoft Windows Essential Business Server on the following operating systems:

2.10 Supported Operating Systems for CA ARCserve Backup for Small Business Server Editions

You can install CA ARCserve Backup for Small Business Server Editions on the following operating systems:

2.11 Supported Operating Systems for the Agent for Oracle (UNIX/Linux)

You can install the CA ARCserve Backup Agent for Oracle on the following UNIX operating systems:

You can install the Agent for Oracle on the following Linux operating systems:

2.12 Supported Operating Systems for the Agent for Oracle (Windows)

You can install the CA ARCserve Backup Agent for Oracle (Windows) on the following operating systems, running the following versions of Oracle:

2.13 Supported Operating Systems for the Agent for Open Files

You can install the Agent for Open Files on the following operating systems:

Agent for Microsoft Volume Shadow Copy Service (VSS)

The CA ARCserve Backup Agent for Open Files now includes functionality for the CA ARCserve Backup Agent for Microsoft Volume Shadow Copy Service (VSS). This agent is not supported on Windows XP systems.

2.14 Supported Operating Systems for the Agent for Sybase

You can install the CA ARCserve Backup Agent for Sybase on the following operating systems:

2.15 Supported Operating Systems for the Agent for Virtual Machines

You can install the Agent for Virtual Machines on the following operating systems:

VMware ESX/ESXi Server Version VMware VCB Framework Version VDDK Version VMware vCenter Server Version
3.0 1.0, 1.0.1 -- --
3.0.1 1.0, 1.0.1, 1.0.2 -- --
3.0.2 1.0.3 -- 2.0.2
3.0.3 1.1, 1.1 Update 1, 1.5, 1.5 Update 1 -- 2.5

ESX 3.5, Update 1, Update 2, Update 3, Update 4, Update 5

ESXi 3.5, Update 1, Update 2, Update 3, Update 4, Update 5

1.1, 1.1 Update 1, 1.5, 1.5 Update 1

 

1.1, 1.1.1

 

 2.5 Update 1, Update 2, Update 3 and Update 4, and VMware vCenter Server 4.0
VMware ESX Server 4.0 (vSphere), Update 1 1.5 Update 1 1.1, 1.1.1 VMware vCenter Server 4.0, Update 1

You can install Agent for Virtual Machines on all operating systems supported by VMware for VCB/VDDK proxy server, on all Windows guest operating systems supported by VMware (except Windows NT 4.0), on Microsoft Hyper-V host server, and on all Windows guest operating systems supported by Microsoft Hyper-V.

Notes:

CA ARCserve Backup supports Agent for Virtual Machines on all OS supported by VMware for VCB proxy server.

CA ARCserve Backup supports Agent for Virtual Machines on all Windows Guest Operating Systems supported by VMware, except Windows NT 4.0.

CA ARCserve Backup supports Agent for Virtual Machines on all Windows guest operating systems supported by Microsoft Hyper-V.

2.16 Supported Operating Systems for the Disaster Recovery Option

The Disaster Recovery Option supports the following methods:

2.17 Supported Operating Systems for the Enterprise Module

You can install the Enterprise Module on the following operating systems:

The Enterprise Module includes the following CA ARCserve Backup options, some of which may not be supported on all operating systems:

2.18 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle

You can install the Enterprise Option for SAP R/3 for Oracle on the following operating systems:

Notes:

2.19 Supported Operating Systems for the NDMP NAS Option

You can install the NDMP NAS Option on the following operating systems:

2.20 Supported Operating Systems for the Storage Area Network (SAN) Option

You can install the Storage Area Network (SAN) Option on the following operating systems:

2.21 Supported Operating Systems for SRM

The Storage Resource Management features are supported on all Windows Server 2000 systems (and later).

Note: The Alert when PKI is Reaching Threshold feature is supported on x64 and x86 systems only; it is not supported on IA64 systems.

2.22 Supported Operating Systems for the Tape Library Option

You can install the Tape Library Option on the following operating systems:

2.23 Supported Operating Systems for CA ARCserve Backup UNIX and Linux Data Mover

The CA ARCserve Backup UNIX and Linux Data Mover is supported on the following operating systems:

2.24 Supported Operating Systems for CA ARCserve Backup Dashboard

CA ARCserve Backup Dashboard supports all operating systems listed for the base product, except Itanium-based platforms because the required Microsoft .NET Framework v3.5 SP1 is not supported by these systems. In addition, CA ARCserve Backup Dashboard supports the following email clients:

2.25 Supported Operating Systems for the CA ARCserve Backup Global Dashboard

CA ARCserve Backup Global Dashboard is supported on the following operating systems:

Central Primary Server:

The requirements for a CA ARCserve Backup primary/standalone server to be designated and configured as a Central Primary Server are as follows:

Branch Primary Server:

The requirements for a CA ARCserve Backup primary/standalone server to be designated and configured as a Branch Primary Server are as follows:

Global Dashboard Console:

The requirements for a machine to be designated and configured as a Global Dashboard Console are as follows:

2.26 Supported Operating Systems for CA ARCserve Backup Infrastructure Visualization

CA ARCserve Backup Infrastructure Visualization supports all operating systems listed for the base product except Itanium-based platforms because the required Microsoft.NET Framework v3.5 SP1 is not supported by these systems.

2.27 Supported Virtualization Platform for CA ARCserve Backup

Note: All components of the ARCserve which are supported inside operating systems running on a physical machine, are also supported inside the same Guest operating system running on the above virtualization platform.

3.0 System Requirements

The following sections provide information about the minimum system requirements for each CA ARCserve Backup component.

3.1 System Requirements for the CA ARCserve Backup Base Product

The minimum system requirements for CA ARCserve Backup are:

Microsoft .NET Framework

CA ARCserve Backup requires the following versions of Microsoft .NET Framework.

CA ARCserve Backup Database

CA ARCserve Backup supports the following applications to host the CA ARCserve Backup database (ASDB):

Adobe Reader

Internet Browser

3.2 System Requirements for CA ARCserve Backup and CA ARCserve Replication Integration

No additional hardware is required beyond the Minimum Requirements previously listed.

In addition to the file protection, CA ARCserve Backup and CA ARCserve Replication integration supports data protection for the following:

For more information about integration, refer to the CA ARCserve Backup for Windows CA ARCserve Replication Integration Guide.

3.3 System Requirements for the CA ARCserve Backup Client Agents

No additional hardware is required beyond the Minimum Requirements previously listed.

To install the agents, your system must meet the following minimum hardware requirements. For more details, see the CA ARCserve Backup Client Agents Readme.

3.4 System Requirements for the Agent for IBM Informix

The CA ARCserve Backup Agent for IBM Informix also requires the following:

3.5 System Requirements for the Agent for Lotus Domino

The Agent for Lotus Domino requires the following:

3.6 System Requirements for the Agent for Microsoft Exchange Server

Note: The Agent now installs the Exchange Database Level Agent with the Exchange Document Level Agent.

To install the Agent for Microsoft Exchange Server, the following hardware must be available and configured according to the version of Microsoft Exchange Server you are running:

3.7 System Requirements for the Agent for Microsoft SharePoint Server

To install the Agent for Microsoft SharePoint Server, the following hardware must be available and configured according to the version of Microsoft SharePoint Server 2007 or 2010 you are running:

Note: You must meet the basic CA ARCserve Backup product requirements before you install the Agent and CA ARCserve Backup on the same machine. For updated information about these requirements, contact CA technical support.

The agent does not require the CA ARCserve Backup server component.

The Agent for Microsoft SharePoint Server requires at least one of the following:

Notes:

If running Microsoft SharePoint Server 2007 with SQL Server as database server, apply SP2 to SQL Server.

If running Microsoft SharePoint Server 2007 with SQL Server Express as database server, apply SP2 to SQL Server Express.

3.8 System Requirements for the Agent for Microsoft SQL Server

For the Agent for Microsoft SQL Server, ensure your system meets the minimum system requirements established for the CA ARCserve Backup base product.

3.9 System Requirements for the CA ARCserve Backup for Microsoft Windows Essential Business Server

To run CA ARCserve Backup for Microsoft Windows Essential Business Server, your system must meet the same requirements Microsoft sets for running Windows EBS.

3.10 System Requirements for the CA ARCserve Backup Small Business Server Editions

For the CA ARCserve Backup Small Business Server Editions, ensure your system meets the following requirements:

3.11 System Requirements and Oracle Database Support for the Agent for Oracle (UNIX/Linux)

The following sections provide the minimum system requirements and Oracle Database support for the Agent for Oracle on UNIX platforms.

Note: To obtain the latest patches and downloads for the CA ARCserve Backup Agent for Oracle on UNIX platforms, see the CA Technical Support site at http://ca.com/support.

Sun Solaris SPARC:

On Sun Solaris SPARC, the agent requires the following:

Sun Solaris x86:

On Sun Solaris x86, the agent requires the following:

IBM AIX:

On IBM AIX, the agent requires the following:

HP-UX:

On HP-UX, the agent requires the following:

HP-UX Itanium:

On HP-UX Itanium, the agent requires the following:

HP/Compaq OSF Tru64:

On OSF Alpha, the agent requires the following:

Database Support on UNIX platforms

You can use the agent with the following databases:

Note: Oracle 11g is supported on Sun Solaris SPARC, HP-UX Itanium, HP UNIX and AIX platforms. You must install the 6800649 Oracle patch available from the Oracle Metalink website for AIX5L and AIX6L Based Systems (64-bit).

The following sections provide the minimum system requirements and Oracle Database support for the Agent for Oracle on Linux platforms:

Linux x86:

To use the Agent for Oracle on Linux x86 platforms, you must satisfy the following minimum system requirements:

Linux x64:

To use the Agent for Oracle on Linux x64 platforms, you must satisfy the following minimum system requirements:

Linux Itanium:

To use the Agent for Oracle on Linux Itanium platforms, you must satisfy the following minimum system requirements:

Database Support on Linux platforms

You can use the agent with the following databases:

3.12 System Requirements for the Agent for Oracle (Windows)

To install the Agent for Oracle, the following hardware must be available and configured according to the version of Oracle Database you are running:

Note: The CA ARCserve Backup Agent for Oracle allows you to perform backups in two modes: RMAN Mode and File-based Mode. In RMAN Mode, you can submit jobs from the interface or from the RMAN command line console. The RMAN mode of the CA ARCserve Backup Agent for Oracle supports Automatic Storage Management (ASM) for backup jobs submitted using both the CA ARCserve Backup Manager Console and the RMAN (Oracle Recovery Manager) Command Line Console. The file-based mode of the CA ARCserve Backup Agent for Oracle does not support this.

3.13 System Requirements for the Agent for Open Files

For the Agent for Open Files, ensure your system meets the CA ARCserve Backup base product requirements. In addition, you should have at least 1.5 MB of disk space available for this agent.

For NetWare operating systems, the following is required:

3.14 System Requirements for the Agent for Sybase

For the Agent for Sybase, ensure your system meets the CA ARCserve Backup base product minimum requirements. You should also have the appropriate version of Sybase with Sybase Open Client Library and Backup Server for Sybase Adaptive Server installed, correctly configured, and working properly.

3.15 System Requirements for the Agent for Virtual Machines

For the Agent for Virtual Machines, system requirements depend upon where the Agent is installed:

3.16 System Requirements for the Central Management Option

For the Central Management Option, ensure your system meets the CA ARCserve Backup base product minimum requirements.

3.17 System Requirements for the Disaster Recovery Option

For the Disaster Recovery Option, ensure your system meets the minimum requirements established for the CA ARCserve Backup base product. In addition, you should have at least 70 MB of disk space available.

3.18 System Requirements for the Enterprise Module

For the Enterprise Module, ensure your system meets the CA ARCserve Backup base product minimum requirements.

You must license the Enterprise Module for access to the following options and features:

3.19 System Requirements for the Enterprise Option for IBM 3494

The Enterprise Option for IBM 3494 is now supported by the Enterprise Module.

3.20 System Requirements for the Enterprise Option for SAP R/3 for Oracle

To install the Enterprise Option for SAP R/3 for Oracle, the following hardware must be available and configured according to the version of Oracle Database you are running:

3.21 System Requirements for the Enterprise Option for StorageTek ACSLS

The Enterprise Option for StorageTek ACSLS is now supported by the Enterprise Module.

3.22 System Requirements for the Image Option

The Image Option is now supported by the Enterprise Module.

Note: Image Option is not supported by Windows Server 2003 (x64 and IA64) and all Windows Server 2008 platforms/architectures.

3.23 System Requirements for the NDMP NAS Option

For the NDMP NAS Option, ensure your system meets the minimum requirements established for the CA ARCserve Backup base product. In addition, the following software requirements may apply, depending upon the devices you choose:

Note: The NDMP NAS Option now supports x64 CA ARCserve Backup servers to back up NAS filers. However, Itanium platforms are not supported.

3.24 System Requirements for the Serverless Backup Option

Serverless Backup is now supported by the Enterprise Module.

3.25 System Requirements for the Storage Area Network (SAN) Option

For the Storage Area Network (SAN) option, ensure your system meets the minimum requirements established for the CA ARCserve Backup base product.

You must also install the following applications before installing the CA ARCserve Backup Storage Area Network (SAN) Option:

3.26 System Requirements for the Tape Library Option

For the Tape Library Option, ensure your system meets the minimum requirements established for the CA ARCserve Backup base product.

CA ARCserve Backup for Windows must be installed before you install the CA ARCserve Backup Tape Library Option.

Note: The following capabilities have been incorporated into the Tape Library Option:

3.27 System Requirements for the CA ARCserve Backup UNIX and Linux Data Mover

The CA ARCserve Backup UNIX and Linux Data Mover includes Java 1.6 technology that may require your HP-UX system to be at a specific patch level. For the most current information regarding patches, go to the HP website and apply any required patches before you install the CA ARCserve Backup Data Mover on HP-UX systems.

For AIX systems, the following are required:

For more information, go to the IBM's Fix Central website and search for the version appropriate for your operating system.

3.28 System Requirements for CA ARCserve Backup Dashboard

No additional hardware is required beyond the Minimum Requirements previously listed.

3.29 System Requirements for the CA ARCserve Backup Global Dashboard

The following section provides information about the minimum system requirements for CA ARCserve Backup Global Dashboard.

System Requirements for the Central Primary Server

The minimum system requirements for CA ARCserve Backup Global Dashboard to be installed as the Central Primary Server are:

CA ARCserve Backup Database

For the Central Primary Server, Global Dashboard must be installed with CA ARCserve Backup using Microsoft SQL Server as its database. (Microsoft SQL Server Express and Microsoft SQL Server 2000 is not supported for the Central Primary Server).

Note: In addition to these requirements, you should consider the disk space necessary for the default CA ARCserve Backup database. Depending upon usage, the database can grow to several GB in size.

System/processor:

Memory:

Disk Space:

Adobe Reader

Email clients

Global Dashboard supports the following email clients on the Central Primary Server:

System Requirements for a Branch Primary Server

No additional hardware or software is required beyond the Minimum Requirements for any CA ARCserve Backup primary server.

CA ARCserve Backup Database

For a Branch Primary Server, Global Dashboard must be installed with CA ARCserve Backup using Microsoft SQL Server or Microsoft SQL Server Express Edition as its database.

3.30 System Requirements for CA ARCserve Backup Infrastructure Visualization

No additional hardware is required beyond the minimum requirements previously listed.

3.31 System Requirements for CA ARCserve Backup Infrastructure Global Visualization

For the CA ARCserve Backup Infrastructure Global Visualization, ensure your system meets the CA ARCserve Backup Global Dashboard requirements.

4.0 Installation Considerations

The following sections provide information about installation prerequisites, configurations, and issues to consider before installing CA ARCserve Backup and its agents and options.

4.1 Installation Considerations for the CA ARCserve Backup Base Product

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the CA ARCserve Backup base product.

4.2 Installation Considerations for CA ARCserve Backup for Microsoft Windows Essential Business Server

This release of CA ARCserve Backup lets you integrate Microsoft Windows Essential Business Server 2008, English with CA ARCserve Backup. For information about Windows Essential Business Server 2008 configurations and how you can use CA ARCserve Backup to protect Windows Essential Business Server 2008 implementations, see the appendix "Using CA ARCserve Backup for Microsoft Windows Essential Business Server" in the CA ARCserve Backup for Windows Administration Guide.

This following list provides information about installation prerequisites to consider before installing CA ARCserve Backup for Microsoft Windows Essential Business Server 2008:

Note: For more information, see your Microsoft Windows Essential Business Server 2008 documentation, the Microsoft website, and the Microsoft Windows Essential Business Server Overview in the CA ARCserve Backup for Microsoft Windows Essential Business Server online help.

4.3 Installation Considerations for the Agent for Microsoft Exchange Server

The following section provides information to consider when installing the Agent for Microsoft Exchange Server.

4.4 Installation Considerations for the Agent for Microsoft SharePoint Server

The following section provides information to consider when installing the Agent for Microsoft SharePoint Server:

4.5 Installation Considerations for the Agent for Microsoft SQL Server

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the Agent for Microsoft SQL Server.

4.6 Installation Considerations for the Agent for Open Files

The following section provides information to consider when installing the Agent for Open Files on Vista machines and Windows Server 2008 core:

4.7 Installation Considerations for the Media Management Option (MMO)

The Enterprise Module is a prerequisite component for the Media Management Option (MMO) and you must install it in order to use the MMO option.

Note: MMO is not supported on ARCserve member server.

4.8 Installation Considerations for the Enterprise Module

The following section provides information about installation prerequisites, configuration, and issues to consider when installing the CA ARCserve Backup Enterprise Module.

4.9 Installation Considerations for the UNIX and Linux Data Mover

Ensure that you complete the following prerequisite tasks before installing UNIX and Linux Data Mover.

Do not uninstall the BrightStor ARCserve Backup r11.5 base product from the target data mover server only if you plan to migrate the Ingres database information from the BrightStor ARCserve Backup r11.5 database to the CA ARCserve Backup database. For more information, see Migrate Database Information from Previous Releases to the CA ARCserve Backup Database in the UNIX and Linux Data Mover Guide.

4.10 Installation Considerations for the CA ARCserve Backup Patch Manager

The following section provides information about general considerations while installing Patch Manager r15.

4.11 Installation Considerations for the CA ARCserve Backup for Virtual Machines

The following section provides information to consider when installing the CA ARCserve Backup for Virtual Machines.

4.12 Installation Considerations for the Client Agents

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the CA ARCserve Backup Client Agents.

Agent for NetWare

Agent for Windows

5.0 Upgrade Considerations

5.1 Upgrade Considerations for the CA ARCserve Backup Base Product

The following section provides information about upgrade prerequisites, configurations, and issues to consider before upgrade the CA ARCserve Backup base product.

6.0 General Considerations

The following section provides general information to consider when using CA ARCserve Backup:

The following section provides general information to consider when using CA ARCserve Backup for Microsoft Windows EBS:

The following provides general information to consider when using the CA ARCserve Backup Global Dashboard:

The following provides general information to consider when using the CA ARCserve Backup Agent for Virtual Machines:

The following section provides general information to consider when integrating CA ARCserve Backup and CA ARCserve D2D:

7.0 Supported Upgrade Paths

If you are currently using one of the following releases of CA ARCserve Backup or BrightStor ARCserve Backup, you can upgrade to this release from the following products:

Important! If you wish to upgrade from BrightStor ARCserve Backup v9 and BrightStor Enterprise Backup v10.5, you must uninstall the previous release and then install this release of CA ARCserve Backup. However, if you wish to retain the database information from your previous implementation, you must upgrade BrightStor ARCserve Backup v9 or BrightStor Enterprise Backup v10.5 to CA ARCserve Backup r12.5 GA Build (with no SP), and then upgrade from CA ARCserve Backup r12.5 to this release. To obtain CA ARCserve Backup r12.5 installation media, contact CA Support. For all other previous releases of BrightStor ARCserve Backup or BrightStor Enterprise Backup earlier than v9, you must uninstall the previous release before you install this release.

Please also note the following:

7.1 Backward Compatibility

This release of the CA ARCserve Backup server component can back up data using agents from the following releases:

You must retain the previous CA ARCserve Backup Manager to view and manage CA ARCserve Backup that are running the following releases:

8.0 Known Issues

The following sections provide information about issues known to exist in CA ARCserve Backup for this release.

8.1 Known Issues for the Base Product

The following issues relating to the CA ARCserve Backup base product are known to exist in this release:

To adjust CA ARCserve Backup services

  1. Determine SQL Server service name.

    Find the following registry key: 

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQLXXXX, where XXXX is the unique name of the SQL Server and MSSQLXXXX is the SQL Server Service name.

  2. Set CA ARCserve Backup services to depend on SQL Server service to start up by using the Microsoft sc utility (see Using Utility steps a through c, below) or by manually setting the registry keys (see Manually editing the registry, below).

    Using the utility:

    1. Install the Windows support tool, "SUPTOOLS.MSI" from your Windows installation CD. Go to the <CD-ROOT>\SUPPORT\TOOLS\ directory.

    2. Run the Command Prompt: Start, All Programs, Windows Support Tools, Command Prompt.

    3. Type the following in the open Command Prompt window: 
      sc config CASDBEngine depend= MSSQLXXXX

      sc config CASMgmtSvc depend= MSSQLXXXX
sc config CASUniversalAgent depend= MSSQLXXXX
sc config CASTapeEngine depend= MSSQLXXXX

    4. Go to step 3.

    Edit the registry manually:

    Create a Multi-String value named "DependOnService" under each of the following keys and set its value to your SQL service name (see step 1).

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASDBEngine

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASMgmtSvc

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASUniversalAgent

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASTapeEngine

  3. Reboot the computer. The errors should not reappear.

8.2 Known Issues for Upgrading to CA ARCserve Backup

8.3 Known Issues for the Client Agents

The following issues relating to the Client Agents are known to exist in this release:

8.4 Known Issues for CA ARCserve Backup Licensing

The following issue is known to exist in this release:

8.5 Known Issues for CA ARCserve Backup for Microsoft Windows Essential Business Server

The following issues relating to CA ARCserve Backup for Microsoft Windows Essential Business Server are known to exist in this release:

8.6 Known Issues for the Agent for IBM Informix

The following issues relating to the Agent for IBM Informix are known to exist in this release:

8.7 Known Issues for the Agent for Lotus Domino

The following issues relating to the Agent for Lotus Domino are known to exist in this release:

8.8 Known Issues for the Agent for Microsoft Exchange Server

The following issues relating to the Agent for Microsoft Exchange Server are known to exist in this release:

8.9 Known Issues for the Agent for Microsoft SharePoint Server

The following issues relating to the Agent for Microsoft SharePoint Server are known to exist in this release:

8.10 Known Issues for the Agent for Microsoft SQL Server

The following issues relating to the Agent for Microsoft SQL Server are known to exist in this release:

8.11 Known Issues for the Agent for Open Files

The following issues relating to the Agent for Open Files are known to exist in this release:

8.11.1 Microsoft Volume Shadow Copy Service (VSS)

The Agent for Open Files now includes support for Microsoft Volume Shadow Copy Service (VSS). The following issues relating to Microsoft VSS are known to exist:

8.11.2 Oracle Volume Shadow Copy Service (VSS)

The following issues relating to the Oracle VSS are known to exist:

8.12 Known Issues for the Agent for Oracle (Windows)

The following section provides information on support for the Agent for Oracle:

8.13 Known Issues for the Agent for Oracle (UNIX and Linux [RMAN])

The following issues relating to the Agent for Oracle (UNIX/Linux) are known to exist in this release:

8.14 Known Issues for the Agent for Sybase

The following issues relating to the Agent for Sybase are known to exist in this release:

8.15 Known Issues for the Agent for Virtual Machines

The following issues relating to the Agent for Virtual Machines are known to exist in this release:

8.16 Known Issues for the Enterprise Option for AS400

The following issues relating to the Enterprise Option for AS400 are known to exist in this release:

8.17 Known Issues for the Enterprise Option for IBM 3494

When using the Enterprise Option for IBM 3494 with the Storage Area Network (SAN) Option, the Tape Engine on the distributed machines may fail. To prevent this failure, ensure that the most current IBM tape driver is installed on the primary and distributed machines. To do so, perform the following procedure on each machine:

  1. Find the type of IBM drive installed:

  2. Find the registry key for this drive in the directory: 
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\type of IBM drive.

    For example, for an Ultrium drive, find the registry key for the drive in the following directory: 

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ibmlto

  3. Create the DWORD value DisableReserveUponOpen and set it to 1.

  4. Exit regedit and restart your computer.

    Note: For information on installing SAN distributed servers, see the Storage Area Network (SAN) Option Guide.

8.18 Known Issues for the Enterprise Option for SAP R/3 Oracle

The following issues relating to the Enterprise Option for SAP R/3 for Oracle are known to exist in this release:

8.19 Known Issues for the Enterprise Option for StorageTek ACSLS

The following issues relating to the Enterprise Option for StorageTek ACSLS are known to exist in this release:

8.20 Known Issues for the Disaster Recovery Option

The following issues relating to the Disaster Recovery Option are known to exist in this release:

8.21 Known Issues for Dashboard

The following issues related to Dashboard are known to exist in this release:

8.22 Known Issues for the CA ARCserve Backup Global Dashboard

The following issues are known to exist in this release:

8.23 Known Issues for the Image Option

The following section provides information regarding issues known to exist in this release of CA ARCserve Backup for the Image Option:

8.24 Known Issues for the NDMP NAS Option

The following issues relating to the NDMP NAS Option are known to exist in this release:

8.25 Known Issues for the Storage Area Network (SAN) Option

The following issues relating to the SAN Option are known to exist in this release:

8.26 Known Issues for the Tape Library Option

The following issues relating to the Tape Library Option are known to exist in this release:

8.27 Known Issues for Central Agent Admin

The following issues regarding CA ARCserve Backup Central Agent Admin are known to exist in this release:

8.28 Known Issues for Displaying Non-English Characters

The following issues are known to exist in this release:

8.29 Known Issues for Documentation

The following section provides information about issues relating to the documentation for CA ARCserve Backup that are known to exist in this release.

Note: You can access the most up-to-date product documentation (PDFs) from the CA ARCserve Backup website at https://support.ca.com/prodinfo/arcserve

Alert Manager Help

Device Configuration Help

8.30 Known Issues for the CA ARCserve Backup Infrastructure Visualization

The following issues related to Infrastructure Visualization are known to exist in this release:

9.0 Included Fixes

The following tables list the fixes included in the current release of CA ARCserve Backup. If you do not see a specific fix listed in this section, please contact CA Technical Support for more information.

RO07441 T245541 T2D2716 T36A550 T58E107 T5E5038 T5K7061 T5KM038
RO09048 T245543 T2D2719 T36A552 T58E112 T5E5039 T5K8002 T5KM039
RO09230 T245544 T2D2720 T36A553 T58E113 T5E5040 T5K8005 T5KM041
RO15062 T245547 T2D2721 T36A555 T58E117 T5E5042 T5K8006 T5KM043
T146496 T245548 T2D2722 T36A557 T58E118 T5E5045 T5K8029 T5KM044
T146497 T245549 T2D2724 T36A558 T58E119 T5E5047 T5K8030 T5KZ006
T146498 T245552 T2D2725 T36A559 T58E120 T5E5049 T5K8031 T5KZ008
T146501 T245553 T2D2726 T36A562 T58E121 T5E5052 T5K8032 T5KZ017
T146502 T245554 T2D2727 T36A563 T58E122 T5E5053 T5K8034 T5KZ018
T146510 T245555 T2D2728 T36A564 T58E123 T5GT010 T5K8036 T5LD007
T146511 T245556 T2D2730 T36A565 T58E126 T5GT047 T5K8039 T5LD008
T146512 T245557 T2D2731 T36A567 T58E127 T5HP018 T5K8041 T5LD009
T146513 T245559 T2D2732 T36A568 T58E133 T5HP019 T5K8042 T5LD011
T146516 T245560 T2D2733 T36A569 T596042 T5HP020 T5K8048 T5LD012
T146517 T245561 T2D2736 T36A570 T596044 T5HP021 T5K8049 T5LD014
T146518 T245564 T2D2739 T36A571 T596047 T5HP025 T5KC008 T5LD015
T146519 T245569 T2D2740 T36A573 T596050 T5HP029 T5KC012 T5LD018
T16C762 T245572 T2D2741 T36A574 T59E040 T5HP033 T5KC014 T5LD019
T16C770 T245573 T31A516 T36A576 T5A6093 T5HP034 T5KC015 T5LD022
T16C774 T245574 T31A517 T36A577 T5DQ054 T5JS013 T5KC016 T5LD027
T16C778 T245575 T31A523 T380218 T5DQ055 T5JS014 T5KC017 T5LD028
T16C779 T245576 T31A525 T380223 T5DQ059 T5JS019 T5KC018 T5LD030
T16C780 T245578 T31A527 T46B238 T5DQ060 T5JS021 T5KC019 T5LD032
T16C782 T245579 T31A529 T46B240 T5DQ061 T5JS023 T5KF015 T5LD033
T16C783 T245580 T31A530 T46B241 T5DQ062 T5JS025 T5KF016 T5NL004
T16C784 T245581 T31A532 T46B245 T5DQ063 T5JS028 T5KF018 T5NL006
T16C786 T245582 T31A533 T46B250 T5DQ064 T5JS030 T5KF020 T5NL009
T16C787 T245583 T31A534 T46B255 T5DQ065 T5JS031 T5KF021 T5NL010
T16C789 T245586 T31A536 T46B256 T5DQ066 T5JS033 T5KF023 T5NL011
T16C790 T2D2682 T31A537 T46B261 T5DQ067 T5K7006 T5KF024 T5NL013
T16C792 T2D2686 T31A538 T46B262 T5DQ068 T5K7018 T5KF025 T5OV001
T16C793 T2D2687 T31A539 T46B267 T5DQ069 T5K7019 T5KF026 T5OV006
T16C794 T2D2688 T36A515 T46B268 T5DQ070 T5K7021 T5KF029 T5OV009
T16C795 T2D2689 T36A516 T4C4057 T5DQ073 T5K7022 T5KF030 T5OV011
T16C796 T2D2690 T36A517 T4C4058 T5DQ074 T5K7023 T5KF032 T5OV012
T16C800 T2D2691 T36A520 T4C4059 T5DQ079 T5K7025 T5KF033 T5OV013
T16C801 T2D2694 T36A522 T4C4062 T5DQ080 T5K7026 T5KF035  
T16C803 T2D2695 T36A523 T4C4063 T5DQ081 T5K7027 T5KF037  
T16C804 T2D2696 T36A524 T512101 T5DQ082 T5K7029 T5KF038  
T16C805 T2D2697 T36A525 T512102 T5DY031 T5K7030 T5KF040  
T16C806 T2D2698 T36A527 T512105 T5DY033 T5K7031 T5KF043  
T16C807 T2D2700 T36A528 T512106 T5E5028 T5K7032 T5KM013  
T16C809 T2D2701 T36A531 T512107 T5E5029 T5K7034 T5KM018  
T16C810 T2D2702 T36A532 T512111 T5E5030 T5K7036 T5KM023  
T16C815 T2D2704 T36A534 T512112 T5E5031 T5K7038 T5KM024  
T16C819 T2D2706 T36A535 T512114 T5E5032 T5K7040 T5KM025  
T16C828 T2D2707 T36A536 T58E099 T5E5034 T5K7042 T5KM032  
T16C829 T2D2708 T36A538 T58E101 T5E5035 T5K7044 T5KM033  
T16C831 T2D2710 T36A540 T58E103 T5E5036 T5K7046 T5KM035  
T245537 T2D2713 T36A546 T58E106 T5E5037 T5K7047 T5KM037  

10.0 Language Certifications

An internationalized product is an English product that runs correctly on local language versions of the required operating system and required third-party products and supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency, and number formats.

A translated product (sometimes referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

For CA ARCserve Backup for Windows, this release has been internationalized and translated into the following languages, in addition to the English release:

If you run this product on a language environment not included in the list, you may experience problems.

11.0 Contact CA

Contact Technical Support

For your convenience, CA provides one site where you can access the information you need for your Home Office, Small Business, and Enterprise CA products. At CA ARCserve Backup Support, you can access the following:

Provide Feedback

If you have comments or questions about CA product documentation, you can send a message to techpubs@ca.com.

If you would like to provide feedback about CA product documentation, complete our short customer survey, which is also available on the CA Support website, found at http://ca.com/docs.

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