CA

CA ARCserve® Backup r12 SP1 Readme

1.0 Welcome

2.0 Operating System Support

3.0 System Requirements
3.1 System Requirements for the CA ARCserve Backup Base Product
3.2 System Requirements for CA ARCserve Backup and CA XOsoft Integration
3.3 System Requirements for the CA ARCserve Backup Client Agents
3.4 System Requirements for the Agent for IBM Informix
3.5 System Requirements for the Agent for Lotus Domino
3.6 System Requirements for the Agent for Microsoft Exchange
3.7 System Requirements for the Agent for Microsoft SharePoint
3.8 System Requirements for the Agent for Microsoft SQL Server
3.9 System Requirements for the Agent for Oracle (UNIX/Linux)
3.10 System Requirements for the Agent for Oracle (Windows)
3.11 System Requirements for the Agent for Open Files
3.12 System Requirements for the Agent for Microsoft Data Protection Manager
3.13 System Requirements for the Agent for VMware
3.14 System Requirements for the Agent for Sybase
3.15 System Requirements for the Content Management Option
3.16 System Requirements for the Disaster Recovery Option
3.17 System Requirements for the Enterprise Module
3.18 System Requirements for the Disk to Disk to Tape Option
3.19 System Requirements for the Enterprise Option for IBM 3494
3.20 System Requirements for the Enterprise Option for SAP R/3 for Oracle
3.21 System Requirements for the Enterprise Option for StorageTek ACSLS
3.22 System Requirements for the Image Option
3.23 System Requirements for the NDMP NAS Option
3.24 System Requirements for the Tape Library Option
3.25 System Requirements for the Serverless Backup Option
3.26 System Requirements for the Storage Area Network (SAN) Option
3.27 System Requirements for the CA ARCserve Backup Small Business Server Editions
3.28 System Requirements for the CA ARCserve Backup for Microsoft Windows Essential Business Server

4.0 Installation Considerations
4.1 Installation Considerations for the CA ARCserve Backup Base Product
4.2 Upgrade Considerations for the CA ARCserve Backup Base Product
4.3 Installation Considerations for the Client Agents
4.4 Installation Considerations for the Agent for Microsoft Exchange
4.5 Installation Considerations for the Agent for Microsoft SharePoint 2003
4.6 Installation Considerations for the Agent for Microsoft SharePoint 2007
4.7 Installation Considerations for the Agent for Microsoft SQL Server
4.8 Installation Considerations for the Agent for Open Files
4.9 Installation Considerations for the Enterprise Module
4.10 Installation Considerations for the Media Management Option (MMO)
4.11 Installation Considerations for CA ARCserve Backup for Microsoft Windows Essential Business Server

5.0 General Considerations

6.0 Supported Upgrade Paths
6.1 Backward Compatibility

7.0 Known Issues
7.1 Known Issues for the Base Product
7.2 Known Issues When Upgrading to CA ARCserve Backup
7.3 Known Issues for Integration
7.4 Known Issues for the Client Agents
7.5 Known Issues for the Agent for IBM Informix
7.6 Known Issues for the Agent for Microsoft Data Protection Manager
7.7 Known Issues for the Agent for Microsoft Exchange
7.8 Known Issues for the Agent for Microsoft SharePoint
7.9 Known Issues for the Agent for Microsoft SQL Server
7.10 Known Issues for the Agent for Open Files
7.11 Known Issues for the Agent for Oracle (Windows)
7.12 Known Issues for the Agent for Oracle (UNIX and Linux [RMAN])
7.13 Known Issues for the Agent for Sybase
7.14 Known Issues for the Agent for VMware
7.15 Known Issues for the Disaster Recovery Option
7.16 Known Issues for the Image Option
7.17 Known Issues for the NDMP NAS Option
7.18 Known Issues for the Tape Library Option
7.19 Known Issues for the Storage Area Network (SAN) Option
7.20 Known Issues for the Enterprise Option for AS400
7.21 Known Issues for the Enterprise Option for IBM 3494
7.22 Known Issues for the Agent for Lotus Domino
7.23 Known Issues for the Enterprise Option for SAP R/3 Oracle
7.24 Known Issues for the Enterprise Option for StorageTek ACSLS
7.25 Known Issues for Displaying Non-English Characters
7.26 Known Issues for CA ARCserve Backup for Microsoft Windows Essential Business Server
7.27 Known Issues for CA ARCserve Backup Licensing
7.28 Known Issues for Documentation
7.29 Portmapper Conflicts with CA ARCserve Backup

8.0 Included Fixes

9.0 Security Related Enhancements

10.0 Language Certifications

11.0 Contact Technical Support

1.0 Welcome

Welcome to the CA ARCserve Backup Readme. This readme contains issues and other information discovered after publication. For a complete list of the known issues for this release and details about how the features and enhancements for this release might affect you, see the CA ARCserve Backup Release Summary.

CA ARCserve Backup supports the following suites:

2.0 Operating System Support

CA ARCserve Backup is supported on the following operating systems:

Windows Server 2008

Note: CD installation of CA ARCserve Backup is not supported on Windows 2008 Core systems. Only DVD installation is supported.

Windows Server 2003

Windows 2000

Windows XP

Windows Vista (x86 and x64)

Windows Essential Business Server Operating System Support

Support for Guest OS for Virtualization Software

Guest OS Support

Supported CA ARCserve Backup Components

3.0 System Requirements

The following sections provide information about the minimum system requirements for each CA ARCserve Backup component.

3.1 System Requirements for the CA ARCserve Backup Base Product

The minimum system requirements for CA ARCserve Backup are:

CA ARCserve Backup Database

CA ARCserve Backup supports the following applications to host the CA ARCserve Backup database:

Note: Microsoft SQL Server 2005 Express 2005 Edition Service Pack 2 is included on the CA ARCserve Backup installation media.

Note: In addition to these requirements, you should consider the disk space necessary for the default CA ARCserve Backup database. Depending upon usage, the database can grow to several GB in size.

Other Hardware

Internet Browser

Adobe Reader

3.2 System Requirements for CA ARCserve Backup and CA XOsoft Integration

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

Additional Software Requirements

To integrate CA ARCserve Backup with CA XOsoft, you must be running CA XOsoft, version 4.0, starting with Build 69.

The Master servers are supported on the following operating systems:

The Replica servers are supported on the following operating systems:

In addition to the file protection, CA ARCserve Backup and CA XOsoft integration supports data protection for the following:

For more information about integration, refer to the CA ARCserve Backup for Windows CA XOsoft Integration Guide.

Note: CA XOsoft does not support Microsoft Windows Server 2008.

3.3 System Requirements for the CA ARCserve Backup Client Agents

The following sections provide hardware and software requirements for CA ARCserve Backup Client Agents.

Note: Refer to the appropriate Agent section for additional requirements, if any.

Hardware Requirements

To install the agents, your system must meet the following minimum hardware requirements:

To install the Client Agent for Mac OS X, your system must meet the following minimum hardware requirements:

Software Requirements

You can install the CA ARCserve Backup Client Agents on the following platforms:

3.4 System Requirements for the Agent for IBM Informix

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

Additional Software Requirements

The CA ARCserve Backup Agent for IBM Informix also requires the following:

3.5 System Requirements for the Agent for Lotus Domino

Hardware Requirements

The CA ARCserve Backup Agent for Lotus Domino supports the following:

Note: The Agent for Lotus/Domino supports only 32-bit Windows systems

3.6 System Requirements for the Agent for Microsoft Exchange

Note: The Agent now installs the Exchange Database Level Agent with the Exchange Document Level Agent.

Hardware Requirements

To install the Agent for Microsoft Exchange, the following hardware must be available and configured according to the version of Microsoft Exchange you are running:

Note: You must meet the basic CA ARCserve Backup product requirements before you install the agent and CA ARCserve Backup on the same machine. For updated information about these requirements, contact CA Customer Support at ca.com.

Additional Software Requirements for the Agent for Microsoft Exchange

3.7 System Requirements for the Agent for Microsoft SharePoint

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

Additional Software Requirements

The CA ARCserve Backup Agent for Microsoft Office SharePoint supports the following:

The agent does not require the CA ARCserve Backup server component.

Notes:

If running Microsoft Office SharePoint Server 2007 with SQL Server as database server, apply SP2 to SQL Server.

If running Microsoft Office SharePoint Server 2007 with SQL Server Express as database server, apply SP2 to SQL Server Express.

3.8 System Requirements for the Agent for Microsoft SQL Server

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

Additional Software Requirements

The CA ARCserve Backup Agent for Microsoft SQL Server requires one of the following versions of Microsoft SQL Server:

Microsoft SQL Server 2005 Support

The Agent for Microsoft SQL Server supports Microsoft SQL Server 2005 Service Pack 1 and Service Pack 2 on the following operating systems:

Microsoft SQL Server 7.0 Support

The Agent for Microsoft SQL Server supports Microsoft SQL Server 7.0 Service Pack 2, Service Pack 3, or Service Pack 4, on the following operating system:

Microsoft SQL Server 2000 Support

The Agent for Microsoft SQL Server supports Microsoft SQL Server 2000, Service Pack 3, Service Pack 3a, and Service Pack 4 on the following operating systems:

Microsoft SQL Server 2008 Support

The Agent for Microsoft SQL Server supports Microsoft SQL Server 2008 on the following operating systems:

Support for 64-bit Systems

The Agent for Microsoft SQL Server supports Microsoft SQL on the following 64-bit editions of Windows:

Microsoft SQL Server Desktop Engine (MSDE) 2000 Support

The Agent for Microsoft SQL Server supports MSDE 2000, Service Pack 3, and Service Pack 3a on the following operating systems:

3.9 System Requirements for the Agent for Oracle (UNIX/Linux)

The following section provides the system requirements for the CA ARCserve Backup Agent for Oracle (UNIX/Linux):

Hardware Requirements

To install the Agent for Oracle, the following hardware must be available and configured according to the version of Oracle Database you are running:

Additional Hardware Requirements

3.10 System Requirements for the Agent for Oracle (Windows)

The following section provides the system requirements for the CA ARCserve Backup Agent for Oracle:

Hardware Requirements

To install the Agent for Oracle, the following hardware must be available and configured according to the version of Oracle Database you are running:

Additional Software Requirements for the Agent for Oracle

3.11 System Requirements for the Agent for Open Files

Hardware Requirements

In addition to the Minimum Requirements previously listed, you should have at least 1.5 MB of disk space available for this agent.

Additional Software Requirements

The Agent for Open Files requires one of the following operating systems:

The following is also required:

Note: The agent does not support the Microsoft NetWare Client.

Agent for Microsoft Volume Shadow Copy Service (VSS)

The CA ARCserve Backup Agent for Open Files now includes functionality for the CA ARCserve Backup Agent for Microsoft Volume Shadow Copy Service (VSS).

Note: The Agent for Microsoft VSS can perform a full backup of Microsoft SQL Server 2005 databases, but cannot perform differential or incremental backups.

3.12 System Requirements for the Agent for Microsoft Data Protection Manager

Hardware Requirements

3.13 System Requirements for the Agent for VMware

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

Note: When the Agent for VMware is installed on the same server as the base product, the agent requires the same hardware specified for the base product. When the Agent for VMware is installed on a remote node, the agent requires the same hardware specified for the Client Agent for Windows.

Additional Software Requirements

The CA ARCserve Backup Agent for VMware supports the following:

3.14 System Requirements for the Agent for Sybase

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

Additional Software Requirements

The CA ARCserve Backup Agent for Sybase requires Sybase Adaptive Server 12.0, 12.5, or 15.0.

The Agent for Sybase supports Windows as the host server platform.

3.15 System Requirements for the Content Management Option

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

3.16 System Requirements for the Disaster Recovery Option

Hardware Requirements

In addition to the Minimum Requirements previously listed, you should have at least 70 MB of disk space available for the Disaster Recovery Option.

Additional Software Requirements

The CA ARCserve Backup Disaster Recovery Option supports several methods of disaster recovery, depending on operating system.

Note: Use of a Japanese USB keyboard during bootable floppy disaster recovery is not supported on Windows 2000.

Note: Bootable tape disaster recovery from a USB tape drive is not supported on Windows 2000.

Note: The version of Windows you use to generate the boot media should be the version of Windows installed on your machine.

Note: The bootable CD method to protect local and remote 64-bit systems is supported on the following platforms:

The bootable CD is a CD containing OS, CA ARCserve Backup, Machine Specific Disk, Drivers for NIC and Mass Storage (SCSI/Fibre/RAID). For Windows 2008 systems only, the creation of a unified CD is not supported. Machine Specific Data may reside on a USB drive.

Create a Machine Specific Disk that contains network drivers if you need to perform Disaster Recovery remotely, on a member server of a SAN, or from a remote File System Device because you will likely face network connection problems at the time of a disaster recovery. You may re-create a Machine Specific Disk using the Disaster Recovery Create Boot Kit Wizard, if you realize later that you do not have network drivers. The procedure is the same as for initial creation.

3.17 System Requirements for the Enterprise Module

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

The Enterprise Module is a prerequisite component for the following options:

Note: In addition to the above options, the Enterprise Module must be installed to access CA ARCserve Backup advanced features and enhanced functionality. For more information, see the Administration Guide.

Software Requirements

The minimum operating system requirements for the Enterprise Module are:

3.18 System Requirements for the Disk to Disk to Tape Option

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

Additional Software Requirements

CA ARCserve Backup must be installed before you install the CA ARCserve Backup Disk to Disk to Tape Option.

Disk to Disk to Tape Option supports the following operating systems:

3.19 System Requirements for the Enterprise Option for IBM 3494

The Enterprise Option for IBM 3494 is now supported by the Enterprise Module.

3.20 System Requirements for the Enterprise Option for SAP R/3 for Oracle

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

Additional Software Requirements

The CA ARCserve Backup Enterprise Option for SAP R/3 for Oracle supports the following:

Notes:

3.21 System Requirements for the Enterprise Option for StorageTek ACSLS

The Enterprise Option for StorageTek ACSLS is now supported by the Enterprise Module.

3.22 System Requirements for the Image Option

Image Option support is now supported by the Enterprise Module.

3.23 System Requirements for the NDMP NAS Option

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

Additional Software Requirements

In addition, you must meet the following requirements, depending upon the devices you choose:

3.24 System Requirements for the Tape Library Option

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

Additional Software Requirements

CA ARCserve Backup for Windows must be installed before you install the CA ARCserve Backup Tape Library Option:

The minimum operating system requirements for the Tape Library Option are:

Note: The following capabilities have been incorporated into the Tape Library Option:

3.25 System Requirements for the Serverless Backup Option

Serverless Backup is now supported by the Enterprise Module.

3.26 System Requirements for the Storage Area Network (SAN) Option

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

Additional Software Requirements

The CA ARCserve Backup Storage Area Network (SAN) Option may be installed on the following operating systems:

You must install the following applications before installing the CA ARCserve Backup Storage Area Network (SAN) Option:

3.27 System Requirements for the CA ARCserve Backup Small Business Server Editions

Hardware Requirements

The following agents/options are included in the CA ARCserve Backup Small Business Server Standard Edition:

The following agents/options are included in the CA ARCserve Backup Small Business Server Premium Edition:

3.28 System Requirements for the CA ARCserve Backup for Microsoft Windows Essential Business Server

Hardware Requirements

To run CA ARCserve Backup for Microsoft Windows Essential Business Server, your system must meet the same requirements Microsoft sets for running Windows EBS.

Software Requirements

To access CA ARCserve Backup Backup for Microsoft Windows EBS, you must meet the following prerequisites:

4.0 Installation Considerations

The following sections provide information about installation prerequisites, configurations, and issues to consider before installing CA ARCserve Backup and its agents and options.

4.1 Installation Considerations for the CA ARCserve Backup Base Product

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the CA ARCserve Backup base product.

http://supportconnectw.ca.com/premium/antivirus/downloads/nt/4.5/ildrvupdate.asp

1.    Open Control Panel, Administrative Tools, Local Security Policy, Local Policies, Security Options.

2.    Select Network access: Sharing and security model for local accounts.

3.    Change setting to Classic - local users authenticate as themselves.

4.    Click OK.

0.    Create a key called MessageEngine under:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\Admin

1.    Create a DWORD valued called Impersonate under:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\Admin\MessageEngine

2.    Set Impersonate to 0.

3.    Reboot the Windows system.

4.2 Upgrade Considerations for the CA ARCserve Backup Base Product

The following section provides information about upgrade prerequisites, configurations, and issues to consider before upgrade the CA ARCserve Backup base product.

The Server Configuration Wizard lets you change the role of the server after you complete the upgrade process. Optionally, you can uninstall and then reinstall CA ARCserve Backup. However, to ensure that you do not lose records of your backup and restore data, you must not overwrite the CA ARCserve Backup database instance that is detected by the Installation Wizard. 

§   
§  C:\Program Files\CA\SharedComponents\Jre

If there are no other applications on your computer using these files, you can safely delete them.

Note: For more information, see Uninstall CA ARCserve Backup in the Implementation Guide.

Note: For more information, see Configure Devices using Enterprise Module Configuration in the Administration Guide.

4.3 Installation Considerations for the Client Agents

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the CA ARCserve Backup Client Agents.

Agent for NetWare

Note: Version 9 of the CA ARCserve Backup Agent for NetWare is no longer supported and requires an upgrade to a current version. There is no backwards compatibility with this release of CA ARCserve Backup.

Agent for Oracle UNIX/Linux (RMAN)

Agent for Windows

Before you begin, determine whether the Vista machine is part of a domain or part of a workgroup. Use a Domain Administrative account if the target computer is part of a domain. Grant a domain account with administrator privileges on the Vista machine and use that domain account to log on. You may then remotely install the Client Agent on the Vista machine.

If the target computer is part of a workgroup, disable the client computer's local account filtering policy by creating a new registry key, as follows:

DWORD value: LocalAccountTokenFilterPolicy

Location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\system\

New Value: 1

After installation, set the LocalAccountTokenFilterPolicy setting to 0 to re-enable local account filtering.

Virtual Machines

If you wish to back up and restore VM data:

Install the Client Agent on each VM. Individual file backup and restore is not supported when the Client Agent is installed on the Host OS.

Install the Agent for Open Files, Client Agent (Windows, Linux), SQL, Exchange or SharePoint on each VM.

4.4 Installation Considerations for the Agent for Microsoft Exchange

The following section provides information to consider when installing the Agent for Microsoft Exchange.

To activate the Document Level Agent, perform the following:

1.    Obtain Microsoft Messaging API and Collaboration Data Objects 1.2.1 from the Microsoft website and install it.

2.    Run <Exchange agent home directory>\DocumentLevel\ExchDocWrapper.exe -regServer to register the Document Level Agent.

3.    Restart the CA ARCserve Universal Agent service.

4.5 Installation Considerations for the Agent for Microsoft SharePoint 2003

The following section provides information to consider when installing the Agent for Microsoft SharePoint 2003:

Note: This procedure refers only to ports for the Agent for Microsoft SharePoint. You may have to open other ports to allow Microsoft SharePoint Portal to work properly. Verify that the Microsoft SharePoint Portal is working correctly before performing the following procedure.

1.    Ensure that the firewalls on any remote computers hosting the SharePoint installation are configured to allow exceptions.

2.    Install the Agent for Microsoft SharePoint from the CA ARCserve Backup installation media. The Agent for Microsoft SharePoint Configuration wizard starts automatically.

3.    Complete the Server Selection information and click Next. Although the SharePoint Router Agent is installed, you may receive the following error message, indicating that the firewall is blocking access to the SharePoint Router Agent:

The router was not found on the selected machine. Check that the router is running.

4.    Add the UnivAgent.exe executable to the Windows Firewall exception list on the machine on which the SharePoint Router Agent has been installed. This executable is found in the following directory:

c:\Program Files\CA\SharedComponents\ARCserve Backup\UniAgent

5.    In the wizard, clear the Install router onto machine checkbox and click Next. The wizard obtains the SharePoint topology information, allowing you to proceed with either an Automatic or Custom installation type. Proceed to the Install screen of the wizard and click Next to install the required agents.

6.    A list of computers and the agents installed on them appears. Before you can use the Agent for Microsoft SharePoint, these agents must be added to the Windows Firewall exception list on those machines.

7.    If you have the CA ARCserve Backup External Data Agent installed on any computers, add the UnivAgent.exe executable to the Windows exception list. This executable is found in the following directory:

c:\Program Files\CA\SharedComponents\ARCserve Backup\UniAgent

8.    If you have the Agent for Microsoft SQL Server installed on any computers, add the following to the Windows Firewall exception list:

·         Select File and Printer Sharing and choose TCP 139

·         dbasvr.exe, found in the following directory:

c:\Program Files\CA\SharedComponents\ARCserve Backup\DBACommon

The Agent for Microsoft SharePoint can now be used successfully from the CA ARCserve Backup server.

4.6 Installation Considerations for the Agent for Microsoft SharePoint 2007

The following section provides information to consider when installing the Agent for Microsoft SharePoint 2007:

4.7 Installation Considerations for the Agent for Microsoft SQL Server

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the Agent for Microsoft SQL Server.

Note: Windows Small Business Server 2003 Premium Edition includes Microsoft SQL Server 2000, Service Pack 3.

4.8 Installation Considerations for the Agent for Open Files

The following section provides information to consider when installing the Agent for Open Files on Vista machines.

You can remotely install the Agent for Open Files on Vista machines, but may need to disable local account filtering first. User Account Control (UAC) is a Vista feature that blocks local administrative accounts from remotely accessing administrative shares (C$, Admin$).

Before you begin, determine whether the Vista machine is part of a domain or part of a workgroup. Use a Domain Administrative account if the target computer is part of a domain. Grant a domain account with administrator privileges on the Vista machine and use that domain account to log on. You may then remotely install the Agent for Open Files on the Vista machine.

If the target computer is part of a workgroup, disable the client computer's local account filtering policy by creating a new registry key, as follows:

DWORD value: LocalAccountTokenFilterPolicy

Location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\system\

New Value: 1

After installation, set the LocalAccountTokenFilterPolicy setting to 0 to re-enable local account filtering.

4.9 Installation Considerations for the Enterprise Module

Hardware Requirements

No additional hardware is required beyond the Minimum Requirements previously listed.

The Enterprise Module is a prerequisite component for the following options:

Note: In addition to the above options, the Enterprise Module must be installed to access CA ARCserve Backup advanced features and enhanced functionality. For more information, see the Administration Guide.

Software Requirements

The minimum operating system requirements for the Enterprise Module are:

4.10 Installation Considerations for the Media Management Option (MMO)

The Enterprise Module is a prerequisite component for the Media Management Option (MMO) and you must install it in order to use the MMO option.

4.11 Installation Considerations for CA ARCserve Backup for Microsoft Windows Essential Business Server

This release of CA ARCserve Backup lets you integrate Microsoft Windows Essential Business Server 2008, English - Release Candidate 1, with CA ARCserve Backup. For information about Windows Essential Business Server 2008 configurations and how you can use CA ARCserve Backup to protect Windows Essential Business Server 2008 implementations, see the appendix "Using CA ARCserve Backup for Microsoft Windows Essential Business Server" in the CA ARCserve Backup for Windows Administration Guide.

This following list provides information about installation prerequisites to consider before installing CA ARCserve Backup for Microsoft Windows Essential Business Server 2008:

To modify the Forefront TMG firewall policy, perform the following procedure to create a new access rule that enables port 6050:

1.    From the Windows Start menu, choose Programs, Microsoft Forefront TMG, Forefront TMG Management.

Forefront TMG opens.

2.    In the Threat Management Gateway list, right-click Firewall Policy and choose New, Access Rule from the shortcut menu.

3.    Follow the prompts on the wizard screen to create a new access rule with a rule action of 'Allow'.

a.    Create two new protocols, one that allows for TCP incoming, UDP send, and UDP send receive for port 6050.

b.    Add another protocol for TCP outgoing, UDP receive, and UDP receive send for port 6050.

c.    Add the new protocols to the access rule you are creating.

d.    Complete the remaining wizard steps as required. Ensure the sources and destinations include All Networks.

4.    Apply the new rule.

5.    In the Threat Management Gateway list, click Monitoring.

6.    Click the Configuration tab and ensure the status for the new rule is synched.

Note: For more information, see your Microsoft Windows Essential Business Server 2008 documentation, the Microsoft website, and the Microsoft Windows Essential Business Server Overview in the CA ARCserve Backup for Microsoft Windows Essential Business Server online help.

5.0 General Considerations

The following section provides general information to consider when using CA ARCserve Backup:

1.    Open the ASDBBackups.txt file with Word 2003 or later version.

2.    In the file conversion dialog, select other encoding and UNICODE in the list box, and click OK.

The following section provides general information to consider when using CA ARCserve Backup for Microsoft Windows EBS:

Note: For more information about how to add a new CA ARCserve Backup user using the User Profile utility of CA ARCserve Backup, see the CA ARCserve Backup online help.

Note: The caroot user profile controls access only to the CA ARCserve Backup Manager and backup-related functions, and should not be confused with the user credentials required to log in to the Microsoft Windows operating system. For more information regarding this user profile, see the CA ARCserve Backup Administration Guide.

Important! You should not leave the password blank for caroot.

6.0 Supported Upgrade Paths

You can upgrade to this release of CA ARCserve Backup from the following products:

Note: CA ARCserve Backup does not support upgrading BrightStor ARCserve Backup for Windows r11.1 in a cluster-aware environment to this release. You must uninstall BrightStor ARCserve Backup for Windows r11.1 and then install this release into a cluster-aware environment.

For all other releases, you must uninstall the existing software version before you install CA ARCserve Backup.

6.1 Backward Compatibility

This release of the CA ARCserve Backup server component can back up data using agents from the following releases:

You must retain the previous BrightStor ARCserve Backup Manager to view and manage ARCserve servers that are running the following releases:

This release of CA ARCserve Backup Manager can view and manage r12 CA ARCserve Backup Servers.

7.0 Known Issues

The following sections provide information about issues known to exist in CA ARCserve Backup for this release.

7.1 Known Issues for the Base Product

The following issues relating to the CA ARCserve Backup base product are known to exist in this release:

1.    On the agent machine, restart the discovery service.

2.    From the Backup Manager of the base server, delete the old machine object.

3.    On the base server, restart the discovery service or launch AutoDiscovery using dsconfig.exe.

4.    From the Backup Manager, add the machine with the new IP address using AutoDiscovery.

5.    If you have a scheduled job in the queue, delete that job and recreate it to ensure that it runs properly.

If you are running the CA ARCserve Backup Manager Console on a 64-bit system, you must disable RSM so that CA ARCserve Backup can use the device. To disable RSM, perform one of the following:

0.    Confirm that the remote machine is reachable across the network and that the IP Address matches the remote machine name. Run the following commands to confirm:

·         ping <MachineName>

·         ping <IPAddress>

·         ping –a <IPAddress>

If the remote system can be pinged and the name matches the IP address, the Diagnostic Wizard should experience no problems. If the system cannot be pinged at all, check the network connections and ensure the system is operational. If the name does not match the IP address, continue.

1.    Open a command prompt and run ipconfig /all to show the current IP configurations and other network configurations of a machine. Examine the command output for mistakes in your configurations. If mistakes exist, the network cannot communicate properly.

 .     Open Network Connections.

a.    Double-click <Connection Name>.

b.    Click the Support tab.

c.    Click Details.

d.    Note the values for "WINS Servers". The WINS Servers provide the NetBIOS name resolution for your remote servers.

e.    Ping the WINS servers using the commands in Step 1.

2.    Run the following command to check the NetBIOS Remote Cache Name Table:

nbtstat -c

Using NetBIOS over TCP/IP, this command lists the cache of remote machine names and their IP addresses, and outputs statistics into four columns: Name, Type, Host Address and Life (sec). Examine the output and ensure the remote machine IP address matches its machine name for all types of the machine name specified.

If the machine name matches the IP address for all types, the remote system can be accessed by its NetBIOS name.

If the machine name does not match the IP address, or if no such items exist in the table, proceed to Step 4.

3.    (Optional) If you find a mismatch in the mapping between a System Name and IP Address, run the following command to purge the Server Name and IP address mapping on both the local and remote machines. Otherwise, skip to Step 5.

ipconfig /flushdsn

4.    Purge and reload the NetBIOS Remote Cache Name Table:

nbtstat -R

5.    Run nbtstat -c again. The table should now be empty, or contain only a few new items with lives of about 600 seconds.

6.    Check the NetBIOS Remote Machine Name Table:

nbtstat -a <RemoteName>

This command lists a remote machine name table, given the machine name you specify.

nbtstat -A <IPAddress>

This command lists a remote machine name table, given the IP address you specify.

The tables should show identical information: the name of the remote system as "Registered" for the IP Address.

If the steps above do not solve your NetBIOS communication problem, you must contact your WINS server administrator to reconfigure the system.

Key: DeleteDirInMigration

Location: Client\Agent Parameters

Value: 0 to retain directory folders, 1 to delete them.

To remedy this problem, do the following:

1.    After you restore the ARCserve database, use the Merge utility to merge the ARCserve database backup sessions.

2.    Close and then reopen the Restore Manager window to refresh the information that displays in the Restore by Tree source directory tree.

You should skip these files when restoring the database.

If you do not want the destination tape to be the exact same as the source tape, you can include the –idr switch with the tapecopy command so that CA ARCserve Backup automatically assigns a different random ID to the destination tape and ensures that the destination tape is not exactly the same as the source tape.

W5110 The Database is no longer available

During recovery, the CA ARCserve Backup database is offline. So any client programs trying to access the database during this period will be denied. This message does not prevent recovery from completing successfully.

Note: If you select only the \SIS Common Store to back up, excluded files are not backed up, as expected.

To eliminate Warning 3, perform the following steps:

3.    Click Start, Control Panel, Administrative Tools, Services.

4.    From the list of services, double-click SQL Server Browser service to open its properties.

5.    Change the startup type to Disabled.

6.    Click OK. Rebooting should now proceed without this warning.

These errors are related to the sequence in which CA ARCserve Backup and SQL Server services are started and can be eliminated if you adjust the following CA ARCserve Backup services that depend on SQL Service to start:

Note: If SQL Server is installed on a remote machine, rebooting CA ARCserve Backup does not affect it.

To adjust CA ARCserve Backup services

1.    Determine SQL Server service name.

Find the following registry key: 

 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQLXXXX, where XXXX is the unique name of the SQL Server and MSSQLXXXX is the SQL Server Service name.

2.    Set CA ARCserve Backup services to depend on SQL Server service to start up by using the Microsoft sc utility (see Using Utility steps a through c, below) or by manually setting the registry keys (see Manually editing the registry, below).

Using the Utility:

a.    Install the Windows support tool, "SUPTOOLS.MSI" from your Windows installation CD. Go to the <CD-ROOT>\SUPPORT\TOOLS\ directory.

b.    Run the Command Prompt: Start, All Programs, Windows Support Tools, Command Prompt.

c.    Type the following in the open Command Prompt window:

sc config CASDBEngine depend= MSSQLXXXX

sc config CASUniversalAgent depend= MSSQLXXXX

sc config CASTapeEngine depend= MSSQLXXXX

d.    Go to step 3.

Manually editing the registry:

Create a Multi-String value named "DependOnService" under each of the following keys and set its value to your SQL service name (see step 1).

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASDBEngine

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASMgmtSvc

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASUniversalAgent

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASTapeEngine

3.    Reboot the computer. The errors should not reappear.

7.2 Known Issues When Upgrading to CA ARCserve Backup

1.    In the Database Manager, expand the media Records. The tape name appears at least twice, once in uppercase letters and once in lowercase letters.

2.    Delete the uppercase entry. The Restore Manager displays the tape name and details correctly.

Use SkipDSAFiles

Set the SkipDSAFiles registry key to 0 to include these files and 1 to skip them.

Value Name: SkipDSAFiles

Type: DWORD

Value: 0 to back up and 1 to skip

HKEY_LOCAL_MACHINE\SOFTWARE\Computer Associates\CA ARCserve Backup\Base\Task\Backup

HKEY_LOCAL_MACHINE\SOFTWARE\Computer Associates\CA ARCserve Backup\ClientAgent\Parameters

Agent for Oracle, Agent for SAP R/3

Agent for Domino

Agent for Sybase

Agent for Informix

Use BackupDBFiles

Set the BackupDBFiles registry key to 0 to skip these files and 1 to include them:

Value Name: BackupDBFiles

Type: DWORD

Value: 0 to skip and 1 to back up (1 is default)

HKEY_LOCAL_MACHINE\SOFTWARE\Computer Associates\CA ARCserve Backup\Base\Task\Backup

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserveBackup\ClientAgent\Parameters

Agent for Microsoft SQL

The list of data and transaction log files that are part of online databases is retrieved from Microsoft SQL Server at the start of a file backup. This list typically includes, but not exclusively:

Except distmdl.mdf, distmdl.ldf, mssqlsystemresource.mdf, mssqlsystemresource.ldf, which cannot be skipped. Also, if a SQL Server instance is shut down, the database files will not be skipped.

Exchange Database Level Agent/Exchange Document Level Agent

Note: The Exchange Brick Level Agent is no longer supported, but in r11.5 used the SkipDSAFiles registry key.

To specify SQL Server collation settings, do the following:

1.    Upgrade to CA ARCserve Backup for Windows r12, Service Pack 1.

After the upgrade process is complete, from the Windows Start menu, select All Programs, CA, ARCserve Backup, and click Server Configuration Wizard.

The Server Configuration Wizard opens.

2.    Click Select Database and click Next

3.    Follow the prompts and complete the required fields on the Check Caroot, System Account, and Select Database dialogs.

Important! On the Select Database dialog, you must specify the type of database (Microsoft SQL Server or Microsoft SQL Server Express 2005 Edition) that is currently installed in your CA ARCserve Backup environment and then click Next.

4.    Do one of the following:

·         Microsoft SQL Server 2005 Express Edition database--Clear the check mark from Overwrite the existing ARCSERVE_DB instance on the SQL Server Express Instance dialog.

·         Microsoft SQL Server database--Complete the required fields on the SQL Database System Account dialog and click Next. Clear the check mark from Overwrite DB option on the Select database installation path dialog.

5.    Click Language Support Options.

The Collation Settings dialog opens.

6.    Click East Asian collation, specify the required language from the drop-down list, and then click OK.

The Collation Settings dialog closes.

7.    Click Next.

Follow the prompts and complete the required fields on the subsequent dialogs to complete the configuration.

7.3 Known Issues for Integration

The following issues relating to CA Desktop Management Suite Backup and CA ARCserve Backup integration are known to exist in this release:

7.4 Known Issues for the Client Agents

The following issues relating to the Client Agents are known to exist in this release:

7.5 Known Issues for the Agent for IBM Informix

The following issues relating to the Agent for IBM Informix are known to exist in this release:

Note: For more information about the dbacfg utility, see the Agent for IBM Informix Guide.

Warning: Encryption will be skipped for Informix backups

§   
§  HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\DSAgent\CurrentVersion\agent\dbaifmx@<Informix_Instance_Name>\LastObject

7.6 Known Issues for the Agent for Microsoft Data Protection Manager

The following issues relating to the Agent for Microsoft Data Protection Manager are known to exist in this release:

Note: For more information, please see the Microsoft Knowledge Base document KB928311 at microsoft.com.

7.7 Known Issues for the Agent for Microsoft Exchange

The following issues relating to the Agent for Microsoft Exchange are known to exist in this release:

7.8 Known Issues for the Agent for Microsoft SharePoint

The following issues relating to the Agent for Microsoft SharePoint are known to exist in this release:

Note: For information about how to synchronize the time using the Windows Time Services, see the Windows Help and Support.

7.9 Known Issues for the Agent for Microsoft SQL Server

The following issues relating to the Agent for Microsoft SQL Server are known to exist in this release:

However, when a large remote SQL database is restored, particularly when it involves creation of SQL data files, such as when you restore to a different SQL Server, the agent for SQL cannot reply immediately because SQL Server takes some time to create the files, and the agent must wait for this to complete before it can respond.

The default timeout value is set to 1200 seconds (20 minutes). This should be extended when you restore a large SQL database involving large data file creations. A large SQL database (60 GB) might require the value to be as long as 7200 seconds (120 minutes). In general, the default value (1200) can handle most SQL database restores, as well as network errors. However, if you have a network error on a large SQL database restore operation, you should increase the time-out value. After the restore is done, reset the value to 1200.

The SendTimeOut and ReceiveTimeOut keys can be found on the CA ARCserve Backup Server machine under:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\Task\Remote

Note: These settings apply to all agents which operate under the Universal Agent service.

If CA ARCserve Backup and the MSDE application with this requirement are installed on separate computers, you must specify the Named Pipes backup method. To specify the Named Pipes backup method, go to the Backup Manager, right-click the MSDE database, select Remote Protocol and choose Named Pipes.

If CA ARCserve Backup and the MSDE application are installed on the same computer, you must direct CA ARCserve Backup to consider the MSDE database as if it were on a different machine. To do this, perform the following steps:

1.    Open the Registry Editor and find the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\

2.    In this registry key, add a DWORD Value called DBLocalAsRemote and set its value to 1.

3.    In the Backup Manager, add a second entry for the local computer in either the Windows 2000/Windows XP/Windows 2003 Systems or Preferred Shares folder. Expand this new entry to find the MSDE database. Right-click the MSDE database, select Remote Protocol, and choose Named Pipes.

Note: For ODBC communication, we recommend the default TCP/IP protocol. Named Pipes makes ODBC fail.

1.    Open the Registry Editor and select the key:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\Task\Common\DBAgentsSettings

2.    In the Edit menu, select New> DWORD value. Set the name of this value to SQLProtocol and its value to 0.

3.    Resubmit the restore job.

4.    After all restore operations using these backups are completed, return to the Registry Editor and delete the SQLProtocol value.

1.    Locate the version of sqlvdi.dll that belongs to the newest version of Microsoft SQL Server or MSDE on the machine.

2.    From a command prompt, change to the directory containing the selected sqlvdi.dll, and enter the following command to re-register the Virtual Devices component and re-enable backup operations:

regsvr32 sqlvdi.dll

Note: MSDE 1.0 storing a SQL Server CA ARCserve Backup database is not supported.

7.10 Known Issues for the Agent for Open Files

The following issues relating to the Agent for Open Files are known to exist in this release:

Use: C:\*.*

Do not use: C: or C:\

1.    Open the Control Panel and choose Regional and Language Options.

2.    Click Advanced.

3.    Choose the option, Apply all settings to the current user account and to the default user profile.

4.    Restart the machine.

Microsoft Volume Shadow Copy Service (VSS)

The Agent for Open Files now includes support for Microsoft Volume Shadow Copy Service (VSS). The following issues relating to Microsoft VSS are known to exist:

http://msdn.microsoft.com/en-us/library/aa384995(VS.85).aspx

Oracle Volume Shadow Copy Service (VSS)

The following issues relating to the Oracle VSS are known to exist:

7.11 Known Issues for the Agent for Oracle (Windows)

The following section provides information on support for the Agent for Oracle:

HKEY_LOCALMACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\Task\Backup

Value Name: MaxFileFilter

Type: DWORD

Value: Set to a value greater than the number of database files you wish to exclude. For example, if there are 3006 DB files, a value of 4096 ensures all database files are excluded from the backup.

1.    Open a sqlplus prompt.

2.    Enter the following command:

alter system set backup_tape_io_slaves = true deferred

3.    Restart the database.

4.    Set the Number of Copies option to a value greater than 1.

5.    Submit the backup job.

Note: You may also use the "show parameter backup_tape_io_slaves" command to check the value of the parameter.

7.12 Known Issues for the Agent for Oracle (UNIX and Linux [RMAN])

The following issues relating to the Agent for UNIX/Linux are known to exist in this release:

You can specify these options by doing the following:

3.    Open the Backup Manager and click the Options toolbar button.

The Options dialog opens.

4.    Click the Backup Media tab.

The Backup Media options appear.

5.    From the Encrypt data drop-down list, select the at Backup Server during backup option or the Encrypt data at Backup Server during migration option and click OK.

7.13 Known Issues for the Agent for Sybase

The following issues relating to the Agent for Sybase are known to exist in this release:

1.    From a DOS command prompt, start isql.

2.    Enter the command: 

3.   
4.     1>sp_configure "enable xact coordination", 0
5.     2> go

6.    Restart the Sybase server.

When you restore the master database, the contents of the sysservers system table of the master database in the destination instance is identical to the contents of that system table in the source instance and the row that records the Sybase backup server name is incorrect. To address this issue, update the row using the following SQL statement: 

 
update sysservers set srvnetname=remote destination
Sybase backup server name where srvname="SYB_BACKUP"

Note: This name is case sensitive. You can find this name in the Windows registry.

To verify, use the following SQL statement: 

 
select * from sysservers where srvname="SYB_BACKUP"

1.    Open a command line prompt and start isql.

2.    Enter the following: 

3.   
4.  1> sp_configure "allow updates to system tables",1
5.   
6.  2> go
7.   
8.  1> update sysservers set srvnetname='ServerName_BS' where srvname='SYB_BACKUP'
9.   
10.2> go
11. 
12.1> sp_configure "allow updates to system tables",0
13. 
14.2> go
15. 
16. 

7.14 Known Issues for the Agent for VMware

The following issues relating to the Agent for VMware are known to exist in this release:

7.15 Known Issues for the Disaster Recovery Option

The following issues relating to the Disaster Recovery Option are known to exist in this release:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\RPC\RestrictRemote

You do not need to change the Share and security model for local account setting

Since these events are recorded by the recovery of the database, they pose no problem.

Note: Use this re-mastered CD to perform Disaster Recovery on these machines to avoid Unsigned Driver errors with some NIC cards that could make USB input devices (such as keyboard or mouse) unusable during system recovery.

7.16 Known Issues for the Image Option

The following section provides information regarding issues known to exist in this release of CA ARCserve Backup for the Image Option:

To remedy this condition, open the Restore Manager and browse to the sessions that migrated after you upgraded to this release of CA ARCserve Backup. You must then execute a Merge job on the migrated sessions.

7.17 Known Issues for the NDMP NAS Option

The following issues relating to the NDMP NAS Option are known to exist in this release: 

§   
§  127.0.0.1 HOSTNAME
§   
§  HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\ARCserve Backup\NASAgent
§   
§  Warning: Encryption will be skipped.

Note: Do not back up NAS devices through Preferred Shares, as it does not utilize the NAS-attached backup device or the NDMP protocol for proper NAS operating system backup procedures.

1.    Perform Restore by Session.

2.    Submit a job to restore the full session

3.    Submit another job to restore the differential session to the same directory as the previous restore.

Note: For more information, see the QI89170 Knowledge Base document. 

 
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\BrightStor ARCserve Backup\NASAgent\Parameters
Value Name: bForceSelectiveFileRestore
Type: DWORD
Value: 1 (Default is 0)

Note: After you set the above registry key, CA ARCserve Backup records the following message in the Activity Log when the restore job runs:

 
At least one of the source files or directories selected does not support direct positioning, using Selective file restore instead.

7.18 Known Issues for the Tape Library Option

The following issues relating to the Tape Library Option are known to exist in this release:

1.    In the Realtime Monitor Options dialog of eTrust, click the Filters tab.

2.    On the Filters tab, in the Exclusions group box, click the Process button. The Exclude Processes dialog opens.

3.    In the Exclude Processes dialog, enter tapeeng.exe in the Enter a process name field and click Add. The tapeeng.exe process appears in the List of Excluded Processes.

4.    Click OK to close the Exclude Processes dialog and click OK to exit the Realtime Monitor Options dialog.

If you are running the CA ARCserve Backup Manager Console on a 64-bit system, you must disable RSM so that CA ARCserve Backup can use the device. To disable RSM, perform one of the following:

7.19 Known Issues for the Storage Area Network (SAN) Option

The following issues relating to the SAN Option are known to exist in this release:

7.20 Known Issues for the Enterprise Option for AS400

The following issues relating to the Enterprise Option for AS400 are known to exist in this release:

7.21 Known Issues for the Enterprise Option for IBM 3494

When using the Enterprise Option for IBM 3494 with the Storage Area Network (SAN) Option, the Tape Engine on the distributed machines may fail. To prevent this failure, ensure that the most current IBM tape driver is installed on the primary and distributed machines. To do so, perform the following procedure on each machine:

1.    Find the type of IBM drive installed:

§  Ultrium (Windows 2000): ibmlto

§  Magstar (Windows 2000): magstar

§  Ultrium and Magstar (Windows 2003): ibmrmsst or ibmtp2k3

2.    Find the registry key for this drive in the directory: 

3.   
4.  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\type of IBM drive.

For example, for an Ultrium drive, find the registry key for the drive in the following directory: 

 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ibmlto

5.    Create the DWORD value DisableReserveUponOpen and set it to 1.

6.    Exit regedit and restart your computer.

Note: For information on installing SAN distributed servers, see the Storage Area Network (SAN) Option Guide.

7.22 Known Issues for the Agent for Lotus Domino

The following issues relating to the Agent for Lotus Domino are known to exist in this release:

Original: User11111111112222222222333333333344444444445555555555666666666677777777778888888888

First Server: User11111111112222222222333333333344444444445555555555666666666677777777778888888801

Additional: User11111111112222222222333333333344444444445555555555666666666677777777778888888802

Note: If you are upgrading to the current version of the CA ARCserve Backup Agent for Lotus Domino, the character limitation for server names is still 30 characters. The 79-character limitation is only for new server names.

7.23 Known Issues for the Enterprise Option for SAP R/3 Oracle

The following issues relating to the Enterprise Option for SAP R/3 for Oracle are known to exist in this release:

1.    On the remote system running the SAP option, go to the Windows\System32\drivers\etc folder.

2.    Open the hosts file.

3.    Add host/IP map as below:

<IP address> machine_name

where <IP address> is the IP of the backup server machine

4.    Save and close the hosts file.

7.24 Known Issues for the Enterprise Option for StorageTek ACSLS

The following issues relating to the Enterprise Option for StorageTek ACSLS are known to exist in this release: 

§   
§  HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\ARCserve Backup\Base\Tape

7.25 Known Issues for Displaying Non-English Characters

The following issues are known to exist in this release:

7.26 Known Issues for CA ARCserve Backup for Microsoft Windows Essential Business Server

The following issues relating to CA ARCserve Backup for Microsoft Windows Essential Business Server are known to exist in this release:

7.27 Known Issues for CA ARCserve Backup Licensing

The following issues are known to exist in this release:

7.28 Known Issues for Documentation

The following section provides information about issues relating to the documentation for CA ARCserve Backup that are known to exist in this release:

Administration Guide

1.    From the Control Panel, choose Administrative Tools and then choose Services.

2.    Click the CA ARCserve Universal Agent service from the Services list to select it.

3.    Click Action, Stop to stop the service from running.

4.    Right-click the service and click Properties.

5.    On the Log On tab of the Properties dialog, click This Account and provide the required credentials.

6.    Click OK.

7.    Restart the CA ARCserve Universal Agent service.

Agent for Microsoft Exchange Guide

Important! This issue also affects the topic Configure the Agent for Database Level Backup and Restore in the CA ARCserve Backup online help.

Important! This issue also affects the topic Configure the Agent for Document Level Backup and Restore in the CA ARCserve Backup online help.

Agent for Open Files Guide

1. Select Programs, CA, ARCserve Backup, and Agent for Open Files from the Start Menu.

RCONSOLE is the DOS-based Remote Console utility used to log in to NetWare machines remotely and is available at \\<ServerName>>\SYS\PUBLIC.

Agent for Lotus Guide

Note: The Retry Missed Targets option should be deleted.

Agent for Microsoft SharePoint Guide

If you receive an AE9972 Object <Component Name> failed error in event OnRestore, perform the following tasks:

1.    Start the Windows Service, SPAdmin, displayed as Windows SharePoint Services Administration.

2.    Go to the SharePoint 3.0 Central Administration website and select Operations, Topology and Services, Services on Server.

3.    Choose the agent machine server and select the Custom radio box.

4.    Click Central Administration

5.    Click Start.

6.    Run the job that previously failed again.

\\<DatabaseServerMachineName>\dbasql@<SQLServerInstanceName>\<DatabaseName>

For stand-alone installations, please add the following accounts into the Local Administrators Group before performing the restore job. Once the restore is completed, delete the accounts:

To add these accounts, perform the following steps:

2.    Open Control Panel and expand Administration Tools, Computer Management, System Tools, Local Users and Groups, Groups, Administrators.

3.    Click Add.

4.    Enter NETWORK SERVICE and LOCAL SERVICE.

5.    Click OK.

Agent for Oracle (Windows) Guide

Datafile paths can be no longer than 230 characters. Paths longer than this limit produce an E8604 error when back up job is started.

Agent for Oracle (UNIX) Guide

When you register the Agent for Oracle as a user on a UNIX server, you must have caroot equivalence on the Windows server on which the base CA ARCserve Backup product is installed. You also need to add a caroot equivalence for that user on the Oracle Agent server machine. Use the following commands:

ca_auth [-cahost HostName] -equiv add <Oracle user><OracleHostName> caroot [caroot_username][caroot_password]

Example:

Oracle Host Name: abc123

ca_auth -cahost ARCserve -equiv add oracle abc123 caroot caroot caroot_password

ca_auth -cahost ARCserve -equiv getquiv oracle abc123

[root@abc123 BABoraagt]# ./ca_auth -cahost babserver -equiv add oracle abc123 caroot caroot caroot_password

[root@abc123 Baboraagt]#./ca_auth -cahost babserver -equiv getquiv oracle abc123

Equivalent BrightStor user for oracle@abc123:caroot

Agent for VMware Guide

Client Agents Guide

Log--The Log file is stored in the following path: <ARCserve_HOME>\ARCserve Backup Client Agent for Windows\ntagent.log

The log for every job that runs is stored in this log file.

CA ARCserve Backup Client Agent for Windows. This client agent supports the following: Windows Server 2008 (Core Operating System only).

"Core Operating System only" should be deleted.

Disaster Recovery Option Guide

Microsoft Volume Shadow Copy Service Guide

§   
§  C:\Program Files\CA\SharedComponents\CA_LIC

Note: CALicnse.exe will reside in C:\CA_LIC only if there are other CA products installed on your system, and the other products were installed before you installed CA ARCserve Backup r12.

Note: Not all Components can be restored individually. The Writer decides whether a Component can be restored individually. When SQL Server instance is stopped, restoring only one individual custom database is not supported, even though the restore job is successful.

NDMP NAS Option Guide

The correct screen shot should show "daily" and "hourly.0".

Online Help

VSS Messages (12502-12612, 65535)

Domain Server Messages (50064-50065, 61176-61177)

1.    Click Clean Tape Head.

The Clean Tape head dialog appears.

Documentation Changes

The following CA ARCserve Backup documents have been updated for this release:

Note: You can access the most current documents from the product installation media.

7.29 Portmapper Conflicts with CA ARCserve Backup

If CA ARCserve Backup detects port 111 conflicts, indicating that it is using the same port number for the CA ARCserve PortMapper service as a previously installed portmapper, CA ARCserve Backup automatically switches to another port number.

To avoid having other software affected by a similar problem, change the Automatic status of the CA ARCserve PortMapper service to Manual. If you have installed CA ARCserve Backup in a Microsoft Cluster Services environment, change the Automatic status of the CA ARCserve PortMapper service to Disabled. This enables you to avoid similar port conflicts after the system has completed the boot process. It is not necessary to restart this service every time the system reboots.

CA ARCserve Backup can work with external Portmappers (SFU 3.0, Noblenet Portmapper, StorageTek, Libattach etc.). However, during the machine boot up sequence, CA ARCserve Backup services may try to initialize before the external portmapper has fully initialized. Under these circumstances, CA ARCserve Backup services then fail to initialize. To avoid this problem, perform the following steps:

1.    Create the DWORD DelayedRegistration in the following: 

2.   
3.  HKEY_LOCAL_MACHINE\Software\ComputerAssociates\ARCserve Backup\Base\

4.    Assign a decimal value for this key, indicating the number of minutes CA ARCserve Backup services wait before initializing portmapper registration. For example, DelayedRegistration=2 causes all CA ARCserve Backup services to start, but not register with the portmapper for two minutes after startup.

8.0 Included Fixes

The following tables list the fixes included in the current and prior releases of CA ARCserve Backup. If you discover that a specific release is not included in this section, please contact Technical Support.

Fixes added to CA ARCserve Backup with this release:

T2D2638_2

T31A444

T5A6067

T146472

T31A474

T5A6069

T146473

T36A409

T5A6070

T146479

T36A423

T5A6071

T16C729

T36A423-2

T5A6072

T16C732

T36A448

T5GT008

T16C733

T36A449

T5GT010

T16C734

T36A450

T5GT011

T16C735

T36A454

T5GT013

T245435

T36A455

T2D2654

T245440

T36A456

T16C739

T245444

T36A457

T5GT016

T245445

T36A459

T439090

T245447

T36A460

T31A481

T245448

T36A461

T439082

T245450

T36A462

T31A480

T245451

T36B273

T146480

T245452

T46B174

QO94901

T245453

T46B199

QO95275

T245454

T46B200

QO95065

T245457

T46B201

QO99421

T245457_1

T46B205

QO99844

T245458

T46B206

QO99452

T245460

T46B209

QO99390

T245461

T512082

T36B275

T2D2632

T512082

T2D2640

T2D2633

T512082

QO9974

T2D2636

T512082

T5E5009

T2D2637

T512083

T245482

T2D2637

T56D014

T2D2638

T56D015

 

T2D2638_2

T58E057

 

T2D2639

T58E060

 

T2D2641

T58E062

 

T2D2642

T58E063

 

T2D2643

T58E064

 

T2D2644

T58E069

 

T2D2649

T5A6060

 

T2D2649

T5A6061

 

T2D2651

T5A6064

 
Fixes added to CA ARCserve Backup with the previous release:

T146434

T16C664

T245302

T245377

T2D2548

T31A458

T36A407

T46B162

T58E037

T59E012

T5GT005

T146434

T16C666

T245303

T245378

T2D2579

T31A459

T36A410

T46B162

T58E043

T59E012

T245386

T146435

T16C674

T245304

T245380

T2D2580

T31A460

T36A414

T46B164

T58E044

T59E013

T146419

T146435

T16C676

T245305

T245381

T2D2581

T31A461

T36A415

T46B167

T58E046

T59E014

T245386

T146437

T16C677

T245306

T245384

T2D2582

T31A462

T36A416

T46B168

T58E049

T59E015

 

T146441

T16C678

T245307

T245387

T2D2583

T31A463

T36A417

T46B171

T58E050

T59E017

 

T146443

T16C679

T245308

T245388

T2D2586

T31A464

T36A418

T46B174

T58E050

T5A0018

 

T146445

T16C680

T245309

T245390

T2D2587

T31A465

T36A421

T46B175

T58E051

T5A0019

 

T146450

T16C681

T245311

T245392

T2D2587

T31A466

T36A422

T46B176

T58E052

T5A0019

 

T146451

T16C693

T245312

T245393

T2D2589

T31A467

T36A423

T46B177

T58E053

T5A0020

 

T146452

T16C694

T245313

T245396

T2D2590

T31A468

T36A423

T46B179

T58E054

T5A0021

 

T146453

T16C695

T245314

T245397

T2D2591

T31A469

T36A423

T46B180

T58E055

T5A0021

 

T146454

T16C696

T245315

T245398

T2D2592

T31A470

T36A426

T46B181

T58E058

T5A0021

 

T146455

T16C697

T245317

T245399

T2D2594

T31A472

T36A428

T46B181

T58E060

T5A6020

 

T146457

T16C698

T245318

T245400

T2D2595

T354201

T36A429

T46B182

T58E061

T5A6022

 

T146458

T16C701

T245319

T245401

T2D2596

T36A345

T36A430

T46B183

T58E065

T5A6025

 

T146459

T16C702

T245320

T245402

T2D2597

T36A359

T36A432

T46B184

T58F016

T5A6026

 

T146460

T16C703

T245322

T245403

T2D2599

T36A360

T36A433

T46B185

T58F017

T5A6027

 

T146461

T16C704

T245323

T245404

T2D2606

T36A361

T36A435

T46B186

T58F018

T5A6029

 

T146462

T16C705

T245324

T245405

T2D2616

T36A363

T36A436

T46B187

T58F019

T5A6031

 

T146463

T16C706

T245325

T245406

T2D2619

T36A364

T36A437

T46B188

T58F020

T5A6031

 

T146464

T16C707

T245327

T245407

T2D2620

T36A365

T36A438

T46B189

T58F021

T5A6032

 

T146465

T16C709

T245328

T245408

T2D2621

T36A367

T36A439

T46B190

T58F023

T5A6033

 

T146466

T16C710

T245329

T245410

T2D2622

T36A368

T36A441

T46B191

T58F025

T5A6034

 

T146468

T16C711

T245330

T245411

T2D2623

T36A369

T36A443

T46B192

T595008

T5A6035

 

T146468

T16C713

T245330

T245412

T2D2624

T36A372

T36A444

T46B193

T595009

T5A6037

 

T146471

T16C714

T245332

T245415

T2D2625

T36A375

T36A445

T46B193

T595010

T5A6042

 

T146471

T16C715

T245334

T245416

T2D2628

T36A378

T36A446

T46B197

T595012

T5A6043

 

T16C630

T16C717

T245335

T245417

T2D2629

T36A379

T36A447

T56D002

T595013

T5A6044

 

T16C631

T16C719

T245336

T245418

T2D2629

T36A380

T36B231

T56D004

T595014

T5A6045

 

T16C633

T16C720

T245342

T245419

T2D2630

T36A381

T36B255

T56D004

T595015

T5A6046

 

T16C633

T16C722

T245344

T245420

T2D2631

T36A382

T36B258

T56D005

T595016

T5A6047

 

T16C642

T16C724

T245345

T245421

T2D2634

T36A383

T36B259

T56D010

T595017

T5A6049

 

T16C643

T16C725

T245346

T245422

T2D2635

T36A383

T36B262

T577010

T595018

T5A6051

 

T16C645

T16C727

T245347

T245423

T2D2637

T36A384

T36B263

T577011

T595019

T5A6052

 

T16C646

T16C728

T245349

T245424

T31A345

T36A385

T36B266

T577015

T596005

T5A6052

 

T16C646

T16C730

T245354

T245425

T31A402

T36A386

T36B268

T58E018

T596006

T5A6053

 

T16C647

T1A5335

T245355

T245426

T31A403

T36A388

T36B270

T58E019

T596007

T5A6054

 

T16C648

T1A5356

T245356

T245427

T31A405

T36A389

T36B271

T58E020

T596008

T5A6055

 

T16C649

T1A5358

T245363

T245429

T31A411

T36A390

T36B272

T58E020

T596009

T5A6056

 

T16C649

T1A5359

T245365

T245432

T31A412

T36A390

T46B144

T58E021

T596010

T5A6057

 

T16C651

T1A5360

T245366

T245433

T31A421

T36A391

T46B147

T58E022

T596012

T5A6058

 

T16C653

T1A5362

T245367

T245433

T31A438

T36A393

T46B150

T58E023

T596014

T5A6059

 

T16C655

T1A5363

T245368

T245435

T31A443

T36A394

T46B152

T58E025

T596015

T5E5003

 

T16C656

T1A5364

T245369

T245436

T31A449

T36A395

T46B154

T58E026

T596016

T5E5004

 

T16C657

T1A5367

T245370

T245438

T31A450

T36A396

T46B155

T58E027

T596017

T5E5005

 

T16C658

T1A5367

T245371

T245441

T31A452

T36A397

T46B156

T58E029

T59E008

T5E5006

 

T16C661

T245284

T245372

T245443

T31A453

T36A398

T46B157

T58E030

T59E009

T5GT003

 

T16C662

T245293

T245373

T245450

T31A456

T36A399

T46B158

T58E031

T59E010

T5GT004

 

T16C663

T245301

T245374

T2D2536

T31A457

T36A400

T46B159

T58E032

T59E011

T5GT006

 

9.0 Security Related Enhancements

This release of CA ARCserve Backup includes the following security-related fixes:

QO99574

10.0 Language Certifications

An internationalized product is an English product that runs correctly on local language versions of the required operating system and required third-party products and supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency, and number formats.

A translated product (sometimes referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

For CA ARCserve Backup for Windows, this release has been internationalized and translated into the following languages, in addition to the English release:

If you run this product on a language environment not included in the list, you may experience problems.

11.0 Contact Technical Support

Contact Technical Support

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact Technical Support at http://ca.com/support.

Provide Feedback

If you have comments or questions about CA product documentation, you can send a message to techpubs@ca.com.

If you would like to provide feedback about CA product documentation, please complete our short customer survey, which is also available on the CA Support website.

Copyright © 2008 CA. All rights reserved.