A workflow denotes the tasks, procedural steps, organizations or individuals involved, required input and output information, and the tools necessary for managing and maintaining each step in a business process. The workflow service provides a total solution to help you manage the business processes.
In general terms, workflow is best described as the automation of a business process, in whole or part, during which documents, information, or tasks are passed from one participant to another for action according to a set of procedural rules.
CA Workflow is a generic, high performance, and scalable workflow management system, that allows for the definition, management, and execution of workflows, and provides a generic workflow solution.
CA Workflow is integrated into CA Service Desk Manager using web services.
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