CA NSM Integration

The CA NSM Integration automatically installs when the CA Service Desk Manager server and CA NSM are installed on the same computer.

Windows
When the CA Service Desk Manager server and CA NSM are installed on different computers, you must also install and configure a CA Service Desk Manager secondary server or the standalone CA NSM Integration component on the CA NSM server.
UNIX
When the CA Service Desk Manager server and CA NSM are installed on different computers, you must install a CA Service Desk Manager secondary server on the CA NSM Server.

The CA NSM integration lets you do the following:

Automatically control network management issues detected by CA NSM Event and Alert Management.
Automatically coordinate critical management events detected by CA NSM with incident management.
Determine impacts from your network administrators and service desk staff.
Avoid requests or incident storms.
Automatically update requests or incidents.
Implement business rules as a best practice for network and service support management.
Auto-dispatch new request or incident occurrences.
Automate the interaction with CA Service Desk Manager to reduce the workload of the customer support staff by eliminating some manual tasks.
Reduce the number of requests and incidents opened by users when a problem in the enterprise occurs because the request or incident has been created automatically as soon as it occurs.