Integrating CA Service Desk Manager with SAP Solution Manager

Integrating CA Service Desk Manager with SAP Solution Manager provides your support environment with the following advantages:

Important! If you engage CA Support for this integration, we provide support for CA Service Desk Manager code and are responsible for the CA Service Desk Manager portion of the integration only. We strongly recommend that you engage an SAP Basis team member for the implementation of the SAP portion of the integration to verify that it configures successfully.


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