CA Workload Automation Agent for SAP Readme r11.3

1.0 Welcome

2.0 Known Issues
2.1 Wrong State Reported for an SAP BW Process Chain

3.0 Access the Product Documentation

4.0 Contact CA

1.0 Welcome

Welcome to CA Workload Automation Agent for SAP. This readme contains known issues and other information discovered after publication.

Note: For information about new and changed features, supported systems and requirements, and related documentation, see the CA Workload Automation Agent for SAP Release Notes.

For the latest version of this Readme, visit http://ca.com/support.

2.0 Known Issues

This section provides information about issues known to exist in this version.

2.1 Wrong State Reported for an SAP BW Process Chain

Valid on UNIX and Windows

The agent can report an SAP Business Warehouse (BW) process chain as failed even though it is marked as completed by SAP. Under some conditions, SAP can mark a process chain as failed (red) and then continue processing it. The agent considers the reported process chain failure as the final state.

To correct this problem

Apply the following SAP notes:

• 1460640 - Correction: Synchronous run turns red during log refresh
• 1396417 - Correction: Status "Red" if request does not exist yet

Note: If the problem continues after applying the SAP notes, please investigate the problem with SAP before contacting CA support.

3.0 Access the Product Documentation

You can access the agent documentation using the Bookshelf on the product DVD. The Bookshelf provides PDF and HTML links for the agent Implementation Guide and Release Notes.

To open the Bookshelf

1. Open the Documentation directory on the DVD.
2. Double-click Bookshelf.html.

   If you receive a browser security warning about active content, you are accessing the Bookshelf and documentation HTML files from a local drive in Microsoft Internet Explorer.

   To avoid this message, you can do one of the following:

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   4.0 Contact CA

   • View the Bookshelf in an Internet browser other than Internet Explorer
   • View the Bookshelf from a network drive or through the HTTP protocol by going to http://support.ca.com and searching for your documentation set

• View the Bookshelf in an Internet browser other than Internet Explorer
• View the Bookshelf from a network drive or through the HTTP protocol by going to http://support.ca.com and searching for your documentation set

Contact CA Support

For your convenience, CA Technologies provides one site where you can access the information that you need for your Home Office, Small Business, and Enterprise CA Technologies products. At http://ca.com/support, you can access the following resources:

• Online and telephone contact information for technical assistance and customer services
• Information about user communities and forums
• Product and documentation downloads
• CA Support policies and guidelines
• Other helpful resources appropriate for your product

Providing Feedback About Product Documentation

If you have comments or questions about CA Technologies product documentation, you can send a message to techpubs@ca.com.

To provide feedback about CA Technologies product documentation, complete our short customer survey which is available on the CA Support website at http://ca.com/docs.

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