Troubleshooting CA Workload Automation DE Web Client › Increase the Server Response Time

Increase the Server Response Time

By default, if a Web Client operation does not complete within 30 seconds, the Web Client server stops waiting for the server response and it displays a timeout error message. When the CA Workload Automation DE server completes the operation, it sends the response back to the Web Client server. However, the result of the operation might not be apparent to the user. The server response messages are recorded in the Web Client logs.

To avoid timeout error messages, you can increase the server response time when the communication between the CA Workload Automation DE server and the Web Client server is slow.

To increase the server response time

1. Stop the Web Client server.
2. Use a text editor to open the following file:
   • On Windows:

     install_dir\apache-tomcat-6.0.35\webapps\WADEWeb\WEB-INF\web.xml
     

   • On UNIX:

     install_dir/apache-tomcat-6.0.35/webapps/WADEWeb/WEB-INF/web.xml
     

   install_dir

   Specifies the directory where CA Workload Automation DE Web Client is installed.

3. Locate the following lines:

   <!--
   <context-param>
     <param-name>ServerResponseTimeout</param-name>
     <param-value>30</param-value>
   </context-param>
   -->
   

4. Uncomment the lines by deleting the first line and the last line:

   <context-param>
     <param-name>ServerResponseTimeout</param-name>
     <param-value>30</param-value>
   </context-param>
   

   By default, the ServerResponseTimeout parameter is set to 30 seconds.

5. Update the ServerResponseTimeout parameter by changing the value in the param-value tag, for example:

   <context-param>
     <param-name>ServerResponseTimeout</param-name>
     <param-value>60</param-value>
   </context-param>
   

   In this example, the ServerResponseTimeout parameter has been increased to 60 seconds.

6. Save the web.xml file.
7. Restart the Web Client server.

   The server response time is increased.