Administration Guide › Install and Configure Active Directory and Exchange Server AIM › Troubleshooting › AIM is Inactive and not Collecting Data

AIM is Inactive and not Collecting Data

Symptom

The AIM is inactive and unable to collect data.

Solution

Verify the following:

• The caesadaim.exe process is running.
• The log file for the domain is created in the AIM directory for every configured domain.

If the process is not running or the log file is not created, restart the SystemEDGE service.

If the AIM is not running after restarting the SystemEDGE service, verify the following requirements and take appropriate action:

• .NET 3.5 SP1 Framework is installed on the AIM host.
• Exchange Management Tools 2007 SP3 is installed on the same host as the AIM (if the domain contains one or more Exchange 2007 servers).