Known Issues › Login Process is Slow

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Login Process is Slow

Symptom:

If the user management connects to Active Directory, the login process can take a long time.

Solution:

CA EEM can bind with Active Directory using the default LDAP port 389. If the login process takes a long time, change to the Global Catalog port 3268.

Follow these steps:

  1. Start CA Embedded Entitlements Manager.

    The login page appears.

  2. Select AIP as application, EiamAdmin as user, and log in.

    The user interface appears.

  3. Select Configure, EEM Server.

    The EEM Server pane appears.

  4. Select Global Users/Global Groups.

    The user interface displays Global Users/Global Groups properties.

  5. Change the Port number to 3268, and click Save.

    The change takes effect immediately. You do not have to recycle any services after this change.