Managing Users › Password Management › Change the System User Password for Native Security

Change the System User Password for Native Security

CA Virtual Assurance requires the sys_service system user to function correctly, for example, to start or stop the Apache service. You specify the sys_service system user and its password during an installation with native security. The installation program stores the sys_service credentials in CA Embedded Entitlements Manager and CA Virtual Assurance. If you change the password for sys_service in CA Embedded Entitlements Manager later, also change it in CA Virtual Assurance to help ensure that all CA Virtual Assurance services continue running.

To change the sys_service password in CA Embedded Entitlements Manager

1. Navigate to Start, Programs, CA, Embedded Entitlements Manager, EEM UI and open the user interface.

   The login dialog appears.

2. Log in with the current EiamAdmin password.

   The user interface opens.

3. Click Manage Identities and Search Users.

   The users appear in the Users pane.

4. Click the sys_service user.

   The user properties appear in the right pane.

5. Scroll down to the Authentication section and click Reset Password.

   The New Password and Confirm Password fields appear.

6. Enter your password and click Save.

   The new password is now stored in CA Embedded Entitlements Manager.

To change the sys_service user password in CA Virtual Assurance

1. Navigate to Start, Programs, CA, CA Virtual Assurance, CA Virtual Assurance Command Prompt.

   The command prompt appears.

2. Enter the following command:

   dpmutil -set -sysuser
   

   The dpmutil command prompts you for the required credentials.

   Complete the command.

3. Recycle the CAAIPApache  and CAIPTomcat services.

   The credentials are now consistent and CA Virtual Assurance works as expected.