Administration Guide › Agents › How to Create an Agent Group

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How to Create an Agent Group

You can create an agent group to organize your agents by location, operating system, or any other convenient category. The process of creating an agent group using the Agent Group wizard has the following steps:

  1. Opening the agent group wizard.
  2. Entering group details.
  3. Adding agents.

More information

Open Agent Group Wizard

Add Agent Group Details