Creating and Assigning Call Quality Thresholds

Use Case for CA Unified Communications Monitor

Release: 3.4

UC Monitor thresholds define the boundaries of acceptable performance. Call quality thresholds trigger incidents in response to poor call quality, such as low MOS, and poor video quality, such as video packet loss.

By creating call quality thresholds and assigning them to pairs of Locations and media devices, you can determine the manner and frequency with which UC Monitor responds to performance conditions in your unified communications system.

This use case shows UC Monitor administrators how to perform the following tasks:

• Create a custom incident response.
• Create a call quality threshold and associate it with the incident response.
• Assign the threshold to pairs of Locations or media devices.