What is Call Watch? › Create a Call Watch Definition

Create a Call Watch Definition

A Call Watch definition includes a location on the network where you think performance issues occur. You instruct UC Monitor to gather extra data from a directory number in that location.

As you select the directory number to watch, keep in mind the following guidelines:

• All calls from supported Avaya phones are automatically watched. No configuration is necessary in the Avaya Communication Manager environment.
• Call Watch is not supported in a Microsoft environment.
• A few older Cisco IP phone models do not support the collection of all Call Watch statistics. Select newer Cisco IP phones to watch.
• Unless there is a configuration issue in the Call Watch definition or in your network, Call Watch is bi-directional. Therefore, all calls to and from a watched directory number are monitored for quality statistics.
• Do not include hyphens or periods to indicate the area code or exchange in the directory number.
• Select an IP phone for the Call Watch. UC Monitor lets you enter the directory numbers of analog phones in the PSTN, but the complications of number transformations, area codes, and prefix digits make it difficult to enter them accurately. IP phones also provide extra information about call performance. To troubleshoot a voice gateway, select a directory number that uses that gateway for the Call Watch.
• Ensure that the directory number you watch is the same as the identity of the phone at the gateway. For example, do not enter a phone extension as the Call Watch directory number if the gateway identifies the phone by its full ten digits.
• Reload the collectors when you create or change a Call Watch.
• Start creating data for the Call Watch:
  • Call the watched directory number.
  • Call from the watched phone.
• Watch a gateway. Set up a Call Watch to a phone that uses that gateway. Then use a cell phone to call the watched number. Or call from the watched phone. When the call is routed through the PSTN through the gateway, you see useful call performance statistics.

Follow these steps:

1. Click Troubleshooting, Call Watch, Definitions in the navigation bar.

   The Call Watch List opens.

2. Click New.

   The Call Watch Properties dialog opens.

3. Complete the following fields:
   • Phone Number. The number of the telephone or IP phone that is watched. Use the format 8887675443. Do not use hyphens or periods to separate the area code and number. Enter a direct-dial number.
   • Watch Continuously. Perform Call Watch functions until the Call Watch is canceled.
   • Watch Until. Perform Call Watch functions until a specified date and time. Enter the date to end the Call Watch, using the format MM/DD/YYYY. The time is automatically set relative to the time zone of the logged-in user. The default setting is to Watch Until 24 hours from the time the Call Watch definition is saved.

   Note: If a call is active at the watched phone for more than eight hours, a Call Watch is automatically terminated for that call. Other calls to that phone are still watched.

4. Click Save to save this Call Watch definition.
5. Click Save and Add Another to save this definition and create another Call Watch.