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The Call Watch feature collects data from the real-time monitoring of calls from Avaya Communication Manager and of selected Cisco devices for diagnostics. Call Watch data is presented in the Call Watch Overview.
This feature is distinct from the core monitoring functionality of UC Monitor, which is largely passive monitoring of collected VoIP-related data. Call Watch is performed on demand for endpoints in Cisco environments, and automatically for the calls from supported devices in an Avaya environment.
In Cisco deployments, you can instruct the collector to collect detailed, real-time data for all calls from selected devices. You set up a Call Watch definition by selecting a directory number and the duration of the watch period.
Note: Call Watch is not supported in Microsoft-only unified communications environments.
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