Reports for Troubleshooting

The Troubleshooting reports help network engineers explore performance metrics, plan for network changes, and identify performance issues at a particular VoIP endpoint. Data from SPAN and from endpoints An endpoint is any device where a media stream begins or ends, such as telephone, softphone, telepresence, voice gateway, media device, and video camera. while calls are in progress help you track statistics such as:

• When calls are made
• Where calls come from
• How calls are routed
• How calls perform

This section contains the following topics:

Calls Overview

Watched Calls

Traceroute Investigations

Phones

Midstream Devices

Midstream Legs

Midstream Leg Information