Reports for Monitoring

The Monitoring category of reports helps IT staff monitor unified communications system performance and detect problems early. Monitoring reports provide the following information:

• Summaries of system health.
• Detailed information about endpoints in the network.
• Phone, trunk, and voice gateway usage.
• Diagnostic data useful for troubleshooting performance issues.
• Summaries of performance data, with the worst-performing results shown first.
• Links to more detailed data that is narrowly focused on one Location or component.
• Detailed information about active endpoints to help with inventory and license tracking.

If custom groups of Locations or devices are defined in CA Performance Center, additional data views showing group-level metrics are included in the applicable reports. You can drill down from first-level groups into data from individual group members.

This section contains the following topics:

Interpreting Data in Reports

Call Performance Overview

Incidents Reports

Quality Reports