Preparing a Microsoft Lync Environment

UC Monitor supports VoIP and video deployments that use Microsoft Lync Server 2010. The flexible product architecture lets you monitor Cisco and Avaya call servers and the Lync system, or a pure Lync system.

• No dedicated telephony hardware is required in a Lync environment, although the system does support optional integration with a PBX. Instead, the standard system can process VoIP and video calls. Audio and video calls are integrated with other Microsoft Office applications, such as Outlook and SharePoint, and with user contact information, such as IP address, SIP URI, and presence status.
• UC Monitor supports hardware-based IP phones, such as Polycom, in a Lync system. Users can make calls from supported phones, or from the lightweight Office Communicator application.

A Lync network administrator can configure HTTPS or use authentication certificates to enable secure communication between Lync servers and UC Monitor. UC Monitor does not require HTTPS or authentication certificates, but your environment may require them.

Note: See the Microsoft website for information about managing certification authority on Windows Server 2008 R2: http://technet.microsoft.com/en-us/library/cc772011.aspx.