Preparing a Cisco Environment

UC Monitor monitors unified communications deployments that rely on the Cisco Unified Communications Manager for call processing. Cisco endpoints report quality data to their call server at the completion of every call. The UC Monitor collector inspects these flows for performance metrics. The collector transmits to the management console only the data necessary to calculate and report call setup and call quality.

A Cisco network administrator performs several tasks to prepare a Cisco environment for monitoring with UC Monitor:

• Enabling the Call Stats setting in a voice-quality-enabled SIP profile.
• Enabling the collection of call detail records (CDRs) and call management records (CMRs).
• Enabling the internal web server on IP phones.
• Configuring SPAN ports to mirror voice traffic to the collector.

Note: Detailed instructions for these tasks are provided in the following documents on the UC Monitor bookshelf on https://support.ca.com.

• Use Case: Preparing a Cisco Environment Before Installing UC Monitor
• Guide: CA Best Practices for Data Acquisition