Preparing an Avaya Environment

UC Monitor monitors unified communications deployments that rely on the Avaya Communication Manager for call processing. The collector monitors voice calls made with the following Avaya components:

• Desk phones and soft phones
• Communication Manager, including Aura Communication Manager
• Avaya voice gateways

Both the collector and the management console are required for monitoring an Avaya unified communications environment.

Avaya endpoints, including voice gateways, send frequent call-quality reports directly to the collector while calls are in progress. The quality data is sent as RTCP packets. Using SNMP, the collector periodically polls the Communication Manager for device information. The Communication Manager can be configured to send CDR data to the collector after each call is completed.

Many Avaya gateways have an AVAYA_RTP_MIB that can be polled with SNMP. However, RTCP is supported for all Avaya gateways. Therefore, UC Monitor relies primarily on RTCP for collecting metrics in an Avaya environment. No switch port or SPAN is required.

An Avaya network administrator performs several tasks to prepare an Avaya environment for monitoring with UC Monitor:

• Enabling access to SNMP agents.
• Enabling Avaya endpoints to send RTCP data to the UC Monitor collector, which takes the role of the RTCP Monitor in an Avaya system.
• Configuring the UC Monitor collector as a CDR recipient.
• Using the Trunk Group Measurement Selection page (in the Communication Manager web interface) to identify the trunk groups that you want to monitor.

Note: Detailed instructions for these tasks are provided in the use case titled "Preparing an Avaya Environment Before Installing CA Unified Communications Monitor." You can find the use case on the UC Monitor bookshelf on https://support.ca.com.