You access CA MSM using the web-based interface. You must have at least one of the following web browsers: Microsoft Internet Explorer 6.0 or 7.0, or Mozilla Firefox 2.0 or 3.0.
You need the URL of CA MSM from the CA MSM administrator.
To access CA MSM using the web-based interface
The login page appears.
The initial page appears. If you log in for the first time, you are prompted to define your CA Support Online account.
Note: For more information about the interface, click the Help link at the top right corner of the page.
You are prompted for the credentials to use on the CA Support Online website.
Important! The account to which the credentials apply must have the Product Display Options set to BRANDED PRODUCTS. You can view and update your account preferences by logging into the CA Support Online website and clicking My Account. If you do not have the correct setting, you are not able to use CA MSM to download product information and packages.
You are prompted to review your user settings.
Note: These settings are available on the User Settings page.
A dialog shows the progress of the configuration task. You can click Show Results to view the details of the actions in a finished task.
Important! If your site uses proxies, review your proxy credentials on the User Settings, Software Acquisition page.
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